Error (30002)

[SE_James]

Everyone,

We would like to apologize for the problems you are experiencing, and would like to let you know that we are investigating this matter further. However for our investigation, we will need further information from yourself, and others, who are receiving this ‘30002’ error. Please reply to this thread, providing answers to the following questions:
1) User Environment
1. – Operating System? (IE: WinXP, Vista, Win7, 32bit? 64bit?)
2. - Antivirus program? (IE: Windows Defender, AVG, etc)
3. – Internet Service Provider?
2) Exact Error Message
3) Frequency of 30002 Error?
4) What area were you in when the error occurred?
5) What were you doing when the error occurred? (What type of actions, movements, etc)
6) Were you in a party at the time the error occurred? (Please provide number of party members if you were in a party)
7) Estimate number of characters that were near you at time of error?
8) Were you able to log back into FFXIV after the error?

The information provided will be helpful for the Development Team to find a resolution to this issue.

[Vladislav]

1. Windows 7 , no antivirus , novgorod telecom is provider
2.(30002)1318711514,24456662,5
3. was every 1.5 min , and 5 times in a row
4.Market Wards , then Ul'Dah
5. just buyed lv.42 Shield
6. was no i PT
7. in Marketwards many Retainers , in Ul'Dah many ppl's
8. yeah i was able to log , but game /toss me after 1~min after i logged in
PS. as i posted promlem was resolved by somehow ( for now )

[Eagle_f90]

1) User Environment
1. – Operating System? Win 7 ult 64bit
2. - Antivirus program? Microsoft Security Essentials
3. – Internet Service Provider? Comcast
2) Exact Error Message An error has occurred on the game server. (30002)1319242495,13973358,5
3) Frequency of 30002 Error? almost immidatly after loging in
4) What area were you in when the error occurred?Ul'dale
5) What were you doing when the error occurred? Just standing there
6) Were you in a party at the time the error occurred? No
7) Estimate number of characters that were near you at time of error? 1 or 2 NPCs, no PCs
8) Were you able to log back into FFXIV after the error? Yes but then I get kicked right back out.

I was working perfectly find before the patch, and even a few days after. Now I cant even play. Thankfully it is free to play right now.

[Kyitrai]

1) User Environment
1. – Operating System? Win7 64bit
2. - Antivirus program? Windows Defender only.
3. – Internet Service Provider? TELUS Communications (Canada)
2) Exact Error Message
30002
3) Frequency of 30002 Error?
Twice in 5 minutes. Left the zone when I reconnected the 2nd time.
4) What area were you in when the error occurred?
Broken Water ~ Zahar'ak gates
5) What were you doing when the error occurred? (What type of actions, movements, etc)
Fighting in a party. Woke up dead and party disbanded. ;_;
6) Were you in a party at the time the error occurred? (Please provide number of party members if you were in a party)
Full party of 8.
7) Estimate number of characters that were near you at time of error?
Another 2 to 4 roughly.
8) Were you able to log back into FFXIV after the error?
Not immediately. Patcher timed out one before connecting.

[Steggun]

Shortly after patch 1.18 I started getting lots of these errors, recently I am getting much less, and some days I get none, and other days I get a few. Here are some of the most recent errors I had.


1.) Windows XP 32bit, Norton 2006, Time Warner Cable 10Mbps
2.) (30002)1320001765,28477477,5
2.) (30002)1320017202,28477477,5

3.) Sometimes I can go a day or two without getting any, other days it happens several times a day

4.) The first error listed above happend at 2:10PM CST 10/30/2011 while soloing in the beastmen stronghold by Broken Water. The second error happend while fighting ifrit at 6:30PM CST 10/30/2011

5.) I was casting a spell (can't remember which) for the first error. I just had tried to dodge an eruption when the second error happend

6.) I was solo for the first error, and in a party of 8 for the second

7.) If you count mobs then 4 characters for the first error, and 8+ifrit for the second

8.) I was able to log back in right away for the first error, but not for the second, and then I started getting errors such as (30002)1320017401,0,5 and (30002)1320017488,0,5 I tried 6 times to log back in and each time got similar errors. Only after restarting my PC I was able to log back in finally.

[evilmica]

1.1. Win7 64 bit
2. none
3. Comcast USA

2. 3002 and a buncha numbers i dont care about
3. EVERY 5-10 MIN during 2-6pm pst
4. LS Event
5. Raid 45
6. party of 8
7. 7
8. yes just to be kicked a few minutes later