we cant made a reservation for ceremony of eternal bonding

[odette]

hello my partner and me we try in many months the reservation, but always say error, i try to talk with gm but never respond, what i can do???

outher people dont have problem with it
we check days that not have maintenance

Time: always
Frequency: always
World name: Hyperion
Character name: Kaoru Okada
Retainer name: -
NPC name: - Etoinelle
Monster name: -
Class/Level: -
Party or solo: - Party Slivercat Mikh'a

[Zetsumei_Tsunarashi]

* You can only receive one promise wristlet per application. Both you and your partner must have identical promise wristlets to undertake the quest "The Ties that Bind." You can either purchase wristlets separately, or one person can buy both and give one to his or her partner.

* Please be warned that, when equipped, these items can gain spiritbond. A promise wristlet cannot be traded once it gains spiritbond.

* In the event both you and your partner have different promise wristlets equipped, the wristlet of lesser value (standard < gold < platinum) will determine the service plan for both players when undertaking the quest "The Ties that Bind."

- Ceremonies cannot be held during scheduled maintenance.
Please review maintenance schedules in advance before making a reservation.

- You cannot change your registered time, regardless of the plan selected. However, if for any reason you are forced to postpone your ceremony, you are allowed to reschedule starting from the Friday following your initial reservation. Furthermore, registration will only open from 4:00 a.m. (PST). This restriction will be lifted two weeks from the Friday when you initially registered.

http://na.finalfantasyxiv.com/lodest...8c8d4b1d07e380

[odette]

my partner and me we have same promise wristlets, i bought for platinum plan