So hey, just got done talking to this GM on Balmung, he helped me resolve an issue I had with some players abusing the votekick function, (not gonna name any names). Just wanted to thank him officially, and tell SE they should give this dude a raise for being a human first off, secondly, for having a sense of humor, and thirdly for just being good in the realm of customer support, having been in the same field, it's nice to get someone with a pleasant attitude like his.

But yeah, seriously, SE, give this dude a raise. He even gave me a GM Joke.
>GM Joke Ahead<

Not sure if this is the right place to thank him, but I figured I had to do it atleast, so yeah.

TL;DR?
Had cool GM, responded to ticket super quickly, good personality, made day not end horribly.