Frequent R0 lag spikes and freezing

[Pia]

Hai Guysies!

I've had Cox out 4 times now, and have been on the phone to them numerous times, even have a field supervisor and technicians direct number, (that's how much I've called). As I've previously mentioned, they've found nothing their side of things, the last technician told me to ping cox.net when I am experiencing R0 and if the results are fine, then it's nothing they can do, so I ping quite often now, even with the hugest lag spikes lasting 4 mins I ping cox.net at 30ms, so I really don't know what do anymore.

I do know I have a LS mate that's been experiencing similar issues to me, not quite as bad, that has a different ISP.

Friday and Saturday night were surprisingly OK for me, didn't R0 much at all, Sunday night was awful, I had to log off, started at 10:00pm EST like clockwork again, couldn't farm tapers anymore as I kept getting stuck at gates not opening for me and coming out of spikes dead!

and....still no response from the devs I see, do you think we could get one sometime this week?

and please don't tell me to restart my modem and router ;p

[Drako]

I'll update I contacted cox, and they claimed to get some kind of P3 errors when talking to my modem. So i may be like Pia and have some other problem with my modem. But i suspect once they are done fixing it i will be like her and still have issues. This could explain why my ping doesnt match up to your results Orophin. Altho I still would like to make this test if i can get enough people to join me tonight. To see what results there are at which location with which ISP all at the same time.

[Orophin]

I'll run a 1000 ping test to Google tonight when the R0s start kicking in in-game and post results with my hardware specs again.

Something else I'm going to try...I'm going to make a character on one of the lowest populated servers and see if I have the same problem. I know Lindblum, Selbina and Figaro are all highly populated servers and these are all servers people are having issues on. While it doesn't make sense to me that the same people are having the same problem every night, it could at least narrow down the problem a bit.

[Zoltan]

I'll do the ping test tonight as Drako suggested.

I would like to tell you that I have Cox ISP. I just upgraded to 50Mbps download speed (Their Ultimate package) and still have periodic nightly R0 since 1.19. I know for a fact that Cox has been changing their network because they nor throttle upload connections from 13Mbps approximate actual connection down to 5Mbps.

I am actually getting about 62Mbps download speeds using their own test.

It definitely be a network issue somewhere on the internet, but it seems that its just server load issues to me. It is really to bad that they didn't give us the /sea all option so we could see how many people are online on our servers.

[Bluetaro]

@Zoltan, I'm interested in seeing your results from your ping test. Could you keep us updated if you are still receiving intermittent R0's throughout prime hours?

I'm curious with your case because the next step I was going to take was to upgrade my internet speed to see if it would help alleviate the R0 issues... However, if you've got a 50 mbps connection and it's still R0'ing then I might as well not bother with the upgrade.

[Myrrdraal]

I don't know what's more disgusting, the fact that there has been NO rep response, or the fact that they're wanting to start charging us within the next few weeks. I fortunately, am not having this issue, but a good friend of mine is, and because of this is unable to play with me. I have been reading this forum thread for the past several days and am absolutely appalled at the apathy displayed by the representatives of this forum. I had high hopes that in the new game, S-E would be able to repair their terrible customer service image from FFXI, but apparently this isn't so. Having her account hacked in ffxi, my girlfriend had to wait six (6) MONTHS to get her account returned to her, and this is after calling once a week to harass them regarding the issue.

If S-E really wants to start charging us for this game, which i really do enjoy, they really need to step up their game. They shouldn't rely on their player base to fix their problems. That is a terrible customer service model.

edit: sorry for the double post, hit enter accidentally and prematurely posted.

[Drako]

Ya I wouldnt do that Blue not unless you got many other benefits to look at. This game should be able to function fine. I know a guy that plays this on dial-up and has less problems then we do, on the same server.... Plus think of how upset your going to be when you do upgrade, and you still have the problems?

[Pia]

Drako, I can help test with you tonight, send me a /tell in game when you're ready .

[Drako]

Wow nice your on my server Pia!! lol awesome :B