I am unable to annul the bonding

[KittyBlack]

Time:12.06.2015
Frequency: Only once
World name:Cerberus
Character name: Kitty Black
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/level: Monk/60
Party or solo: Solo
Race: Miqo'te
Steps:

1. Partner annuled the eternal bonding.
2. I discarded the eternity ring.
3. I tried to get another quest for eternal bonding.
4. After i couldn't do it, i tried to annul the bonding, but couldn't do it without the ring.

Connection specs:
Wi-fi modem Yota 4G LTE

PC specs:
-=-=-=-=- System Information -=-=-=-=-
SYSTEM_OS Microsoft Windows 10 Pro
SYSTEM_CPU Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Browser Info:
Google Chrome ver 46.0.2490.86