Reporting Latency Related Issue (NA Data Center)

[DenkiPHNX]

ISP: Time Warner Calbe
Ticket: Said it wasn't them, not worth noting.
State/Country: California, United States
Date/Time: Lag spikes every time of the day, no matter when I play.
Frequency: Lag spikes every few seconds straight ever since the newest patch; prior would only occur every once in a while that it was noticeable.
Content: All
World: Excalibur
Traceroute records: N/A

I chalked it up to the internet just being crappy but I just switched to a faster service and every other game I play doesn't have the same issues. Here's hoping it gets fixed, I really want to keep playing.

[Torasu84]

ISP
Verizon FIOS

Ticket
None, nothing else has an issue

State/Country
Virginia, USA

Date/Time
May 9, 2016 sometime after 9 a.m. EST worked fine before that

Frequency
just today so far

Content
pretty much all combat is unplayable and after a couple mins i stop completely while still being able to see other people move fine, though teleporting at times too

World
Lamia

Trace Route
Tracing route to 199.91.189.40 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms FIOS_Quantum_Gateway.fios-router.home [192.168.1.1]
2 2 ms 1 ms 1 ms lo0-100.NRFLVA-VFTTP-319.verizon-gni.net [173.50.124.1]
3 6 ms 3 ms 3 ms B3319.NRFLVA-LCR-22.verizon-gni.net [100.41.6.40]
4 * * * Request timed out.
5 13 ms 12 ms 11 ms 0.ae4.BR2.IAD8.ALTER.NET [140.222.227.197]
6 * * * Request timed out.
7 45 ms 45 ms * ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 59 ms 59 ms 59 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 * * * Request timed out.
10 47 ms 86 ms * 192.34.76.2
11 48 ms 46 ms * 199.91.189.234
12 53 ms 53 ms 53 ms 199.91.189.40

[LucianaRothcall]

ISP: Comcast
Ticket #: Refused to open
State/Country: USA/VA
Date/Time: Monday, May 9th, past 12PM EST
Frequency: Frequent. Every 1-5min
Content: Thordan EX, Mist, Azys lla, Copperbell mines NM, The Lavendar Beds
World: Balmung (Legacy)

[FreelanceWizard]

Name of your Internet Service Provider (ISP): Comcast Business
Ticket or reference number from your ISP: None. Comcast claims no issue on their end and will not enter a ticket to investigate. No other games or sites have this issue.
State/Country: Tennessee, US
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Predominantly from 6-10pm Central (UTC-5). I posted previously on this problem around 1/26/16. It started to recur after this morning's maintenance (5/17/16).
Frequency (How often does the issue occur?): Every night so far.
Content (Which content were you playing in-game when the issue occurred?): Instances as well as open world content. I get roughly 9-10% packet loss.
Which in-game World were you playing on when the issue occurred? Balmung
Traceroute records (optional) (Learn how to generate traceroute record):

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 1 ms <1 ms <1 ms 75-151-200-178-Memphis.hfc.comcastbusiness.net [75.151.200.178]
3 9 ms 9 ms 10 ms 96.120.15.33
4 10 ms 9 ms 10 ms Te0-0-0-5-sur01.dannythomas.tn.malt.comcast.net [68.85.54.49]
5 11 ms 10 ms 13 ms te-0-4-0-2-ar02.winchester.tn.malt.comcast.net [162.151.82.53]
6 21 ms 18 ms 20 ms be-22258-cr02.dallas.tx.ibone.comcast.net [68.86.93.93]
7 22 ms * * be-22258-cr02.dallas.tx.ibone.comcast.net [68.86.93.93]
8 * 84 ms * ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
9 96 ms 85 ms 83 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
10 85 ms 102 ms 85 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
11 91 ms 85 ms 89 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
12 103 ms 105 ms 106 ms 192.34.76.2
13 105 ms * 104 ms 199.91.189.234
14 105 ms 108 ms 118 ms 199.91.189.30

Trace complete.

Pathping trace:

Tracing route to 199.91.189.30 over a maximum of 30 hops

0 technocracy [192.168.1.51]
1 192.168.1.1
2 75-151-200-178-Memphis.hfc.comcastbusiness.net [75.151.200.178]
3 96.120.15.33
4 Te0-0-0-5-sur01.dannythomas.tn.malt.comcast.net [68.85.54.49]
5 te-0-4-0-1-ar02.winchester.tn.malt.comcast.net [162.151.82.49]
6 be-22258-cr02.dallas.tx.ibone.comcast.net [68.86.93.93]
7 * be-22258-cr02.dallas.tx.ibone.comcast.net [68.86.93.93]
8 * * *
Computing statistics for 175 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 technocracy [192.168.1.51]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 1ms 0/ 100 = 0% 0/ 100 = 0% 75-151-200-178-Memphis.hfc.comcastbusiness.net [75.151.200.178]
0/ 100 = 0% |
3 10ms 0/ 100 = 0% 0/ 100 = 0% 96.120.15.33
0/ 100 = 0% |
4 10ms 0/ 100 = 0% 0/ 100 = 0% Te0-0-0-5-sur01.dannythomas.tn.malt.comcast.net [68.85.54.49]
0/ 100 = 0% |
5 12ms 0/ 100 = 0% 0/ 100 = 0% te-0-4-0-1-ar02.winchester.tn.malt.comcast.net [162.151.82.49]
0/ 100 = 0% |
6 20ms 0/ 100 = 0% 0/ 100 = 0% be-22258-cr02.dallas.tx.ibone.comcast.net [68.86.93.93]
0/ 100 = 0% |
7 21ms 0/ 100 = 0% 0/ 100 = 0% be-22258-cr02.dallas.tx.ibone.comcast.net [68.86.93.93]

Trace complete.

[birdy_reene]

Name of your Internet Service Provider: Comcast
•Ticket or reference number from your ISP: Comcast refuses to submit a ticket, they claim its not them
•State/Country: Indiana, USA
•Date/Time: Since the 5/16-5/17 maintenance ended
•Frequency (How often does the issue occur?): every few seconds
•Content (Which content were you playing in-game when the issue occurred?): All content
•Which in-game World were you playing on when the issue occurred? : Zalera

[ZukoDawg]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: None. Comcast claims no issues exist on their network. Refused to investigate. No other games or sites have this issue and this ONLY STARTED after the NA maintenance.
State/Country: Washington, US
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): 5-11pm Pacific time. I entered a previous ticket on this problem back in Jan. It started to recur after this morning's maintenance (5/17/16).
Frequency (How often does the issue occur?): All night.
Content (Which content were you playing in-game when the issue occurred?): Instances as well as open world content though instances were most effected with heavy rubber banding and skill lag delay. I get roughly 11-17% packet loss.
Which in-game World were you playing on when the issue occurred? Diabolos
Traceroute records (optional) (Learn how to generate traceroute record):

Please communicate if there are issues with this maintenance and if your aware that your network had to optimize thus impacting players... if you know Say Something! I transferred from an EU server to get away from the lag and it was great until this latest update on 5/17. Keeping people in the dark about what this maintenance was supposed to do while creating a worse player experience due to it is unfair and undermines the great work many in SE are doing for this game.

[Ceridwen]

Name of your Internet Service Provider (ISP): Comcast

Ticket or reference number from your ISP: N/A Comcast says no problem, all speed tests show optimal service. No other games experiencing lag. I had lag earlier in the year, it went away completely, then returned since the last maintenance.

State/Country: Maine, US

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): 7-10-11pm Eastern time. (worse around 9pm)

Frequency (How often does the issue occur?): Throughout the evening, most noticeable in instances, but also shows up even when crafting.

Content (Which content were you playing in-game when the issue occurred?): I notice it most in instances, a lot of stop/jerk forward, and LONG stops sometimes. Often happens to several people in the party, but not all. In my own household, it may happen to 2 of 3 of us, or all. (generally all, but not always, on the same modem) Checking other games, no problem.

Which in-game World were you playing on when the issue occurred? Ultros.

[moleverine]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: Didn't contact.
State/Country: WA/US
Date/Time: 6:30PM PST - ~9:00PM PST
Frequency: The issue occurred randomly, with varying amounts of lag estimated between 1 - 5 seconds.
Content: I was just outside of Moghome and just outside of Falcon's Nest where I experienced it the worst. Long periods where I would be casting spells with no effect or MP usage shown, then all the missed actions would play in "fast forward". Standard lag. It seemed to be less severe when I was at my FC house in The Goblet, but there was still noticeable lag interacting with NPCs and the chocobo stables. The issue tapered off as the night wore on.
Which in-game World were you playing on when the issue occurred? Malboro
Traceroute records (optional): I don't have any, though I did switch to using Mudfish as a test to see if I could route around any trouble spots, but even jumping to various nodes (and with tracert showing that I was getting a completely different route once I left my ISPs network) didn't seem to have much effect. This may not have been the Level3 issue Comcast users have experienced in the past, as I'm fairly certain at least one of the nodes I used wasn't routing through Level3 (unless the datacenter the servers are hosted in peers with Level3 and there's no way around it, of course).

[pekojagd]

ISP - Comcast
Ticket or reference number from your ISP - N/A
State/Country - California, US
Date/Time - 05/20 - 5/22, 5:00PM - 8:00PM Pacific
Frequency - All night through time
Content - Alexander Midas
Which in-game World were you playing on when the issue occurred - Behemoth
Traceroute records

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 | 5890 | 5890 |    0 |    0 |    2 |    0 |
|                           96.120.88.169 -    1 | 5874 | 5870 |    7 |   10 |   85 |   11 |
|te-0-7-0-10-sur04.hayward.ca.sfba.comcast.net -    1 | 5885 | 5884 |    7 |   12 |   50 |   12 |
|hu-0-2-0-2-ar01.hayward.ca.sfba.comcast.net -    0 | 5888 | 5888 |    7 |   12 | 2158 |   11 |
|                            4.68.127.109 -   15 | 3617 | 3092 |    8 |  206 | 2594 |   12 |
|      ae-11-11.car2.Montreal2.Level3.net -    1 | 5885 | 5884 |   10 |   86 |  429 |   14 |
|      ae-11-11.car2.Montreal2.Level3.net -    1 | 5885 | 5884 |   11 |   85 |  398 |   19 |
|   ORMUCO-COMM.car2.Montreal2.Level3.net -    4 | 5162 | 4980 |   11 |   81 |  119 |   13 |
|                                10.2.0.1 -    6 | 4823 | 4556 |   84 |  101 |  316 |   89 |
|                             192.34.76.2 -    6 | 4803 | 4531 |   84 |   97 |  184 |   90 |
|                          199.91.189.234 -    6 | 4887 | 4636 |   84 |   96 |  390 |   91 |
|                           199.91.189.40 -    6 | 4884 | 4632 |   84 |   95 |  154 |   87 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[Kiddred]

Name of your Internet Service Provider (ISP)Comcast
Ticket or reference number from your ISP. CR591037380
State/Country VA/ US
Date/Time it started around the month of May gets worse at night when i start to raid constant lag makes progression hard.
Frequency lag alot in raids,dungeons trials almost everything. only lag in ffxiv other games on fine
Content all content
Which in-game World were you playing on when the issue occurred? Gilgamish


Tracing route to 184.107.107.176 over a maximum of 30 hops

1 1 ms 9 ms 6 ms 192.168.0.1
2 33 ms 37 ms 37 ms c-73-152-27-1.hsd1.va.comcast.net [73.152.27.1]
3 13 ms 27 ms 17 ms xe-9-2-0-32767-sur01.sterling.va.richmond.comcast.net [68.85.71.13]
4 22 ms 16 ms 17 ms ge-3-15-sr01.sboston.va.richmond.comcast.net [68.86.173.114]
5 31 ms 27 ms 27 ms te-9-1-ur01.ashland.va.richmond.comcast.net [69.139.165.9]
6 22 ms 28 ms 27 ms be-21508-cr02.ashburn.va.ibone.comcast.net [68.86.91.53]
7 26 ms 25 ms 29 ms hu-0-10-0-0-pe04.ashburn.va.ibone.comcast.net [68.86.82.210]
8 27 ms 27 ms 37 ms 50.248.118.174
9 30 ms 27 ms 28 ms be2657.ccr42.dca01.atlas.cogentco.com [154.54.31.109]
10 42 ms 36 ms 37 ms be2807.ccr42.jfk02.atlas.cogentco.com [154.54.40.109]
11 48 ms 36 ms 37 ms be2325.ccr21.jfk04.atlas.cogentco.com [154.54.47.30]
12 73 ms 55 ms 58 ms 38.88.194.82
13 53 ms 57 ms 57 ms po23.cr4.mtl.iweb.com [67.205.127.117]
14 47 ms 47 ms 47 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
15 47 ms 47 ms 61 ms 174.142.115.218
16 58 ms 45 ms 49 ms 184.107.107.176

Trace complete.