Reporting Latency Related Issue (NA Data Center)

[Drood424]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP. none - no problem on their end
State/Country: Illinois/USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Worst from 7pm CST onward
Frequency (How often does the issue occur?): always
Content (Which content were you playing in-game when the issue occurred?): everywhere in the game, from dungeons to open-world content
Which in-game World were you playing on when the issue occurred?: Lamia
Traceroute records (optional) N/A

[Jojo-Pie]

Name of your Internet Service Provider (ISP); Comcast/Xfinity
Ticket or reference number from your ISP. Don't have a ticket number, I contacted them directly over live chat. They assured me that any lag issues were resolved on their end, but I am still having issues with FFXIV
State/Country; USA - Ohio
Date/Time; It is on, and off, throughout the day. The launcher gives me issues, then I randomly 90k from the server when logging on. The majority of the lag issues happens around 8:50 PM EST (sometimes it starts earlier) and continues past midnight
Frequency (How often does the issue occur?) On a daily basis starting on December 5th
Content (Which content were you playing in-game when the issue occurred?); Void Ark, Final Coil Bahamut, Overall World (like interacting with the MB, retainers, etc), Seal Rock (THIS is where it occurs the most!)
Which in-game World were you playing on when the issue occurred?; Balmung

[akini]

Name of your Internet Service Provider (ISP): LIME
Ticket or reference number from your ISP. none - no problem on their end
State/Country: British Virgin Islands
Date/Time: November the 25th
Frequency:All day long
Content: Everything
Which in-game World were you playing on when the issue occurred?: Brynhildr
Traceroute records:

1 4 ms 9 ms 7 ms ControlPanel.Home [192.168.1.1]
2 * * * Request timed out.
3 16 ms 17 ms 16 ms 69.57.249.97
4 70 ms 90 ms 96 ms 65.48.217.10
5 203 ms 165 ms * 63.245.6.185
6 69 ms 95 ms 70 ms 7-1-24.ear1.Miami1.Level3.net [4.31.223.85]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 90 ms 90 ms 100 ms ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
14 254 ms 239 ms 125 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
15 90 ms 90 ms 90 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
16 92 ms 91 ms 92 ms 192.34.76.10
17 105 ms * 113 ms 199.91.189.242
18 107 ms 106 ms 106 ms 199.91.189.46

Trace complete.

c:\>

[Aisu_Kuriimu]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: None
State/Country: CA, USA
Date/Time: Daily
Frequency: Intermittently
Content: Alex Savage, watering plants, checking retainers, walking around town
Which in-game World were you playing on when the issue occurred?: Excalibur

[Iridessa]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP.: N/A, they claim there are no issues
State/Country: PA/USA
Date/Time: Between 9PM EST to 12AM EST
Frequency: Every day, same time
Content: Just this game
Which in-game World were you playing on when the issue occurred? Sargatanas / Aether Data Center
Traceroute records:
Tracing route to 199.91.189.33 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 21 ms 9 ms 8 ms 96.120.77.61
3 10 ms 16 ms 9 ms xe-10-0-0-32767-sur01.willowgrove.pa.panjde.comcast.net [68.85.152.221]
4 17 ms 11 ms 12 ms be-22-ar03.ivyland.pa.panjde.comcast.net [69.139.192.73]
5 14 ms 19 ms 14 ms be-33287-cr02.newyork.ny.ibone.comcast.net [68.86.93.173]
6 12 ms 20 ms 12 ms ae12.edge1.NewYork2.level3.net [4.68.127.1]
7 201 ms 239 ms 242 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
8 186 ms 237 ms 230 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
9 27 ms 20 ms 22 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 64 ms 49 ms 58 ms 192.34.76.10
11 50 ms 51 ms * 199.91.189.242
12 50 ms 60 ms 51 ms 199.91.189.33

Trace complete.

[Khai]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: n/a
State/Country: Pennsylvania, USA
Date/Time: First occurred about one week ago.
Frequency: Daily, every night from 7PM EST to sometime overnight.
Content: Every few seconds no matter what I'm doing, resulting in group content (i.e. dungeons, raids) becoming unplayable.
Which in-game World were you playing on when the issue occurred?: Gilgamesh
Traceroute records: TBD, will edit in later.

[Zumi]

Sometimes the game works well sometimes it is very laggy. From my own investigation this is due to many US ISPs including Comcast route their traffic to Montreal, Canada with Level3. The Level3 hop is often overloaded more often at night introducing a lot of lag into Final Fantasy XIV.

The following hops, both introduce a lot of latency into FFXIV.
ae-10-10.car2.Montreal2.Level3.net
ORMUCO-COMM.car2.Montreal2.Level3.net

The only way this is really going to be fixed for a lot of Comcast and Verizon customers is if you move the servers out of Canada and set up a data center somewhere in the United States. It is the level3 bottleneck in Canada that makes the game unplayable some of the time. The latency spikes to over 300+ ms at times on all the level3 hops in Canada.

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: NA
State/Country: OR, USA
Date/Time: Intermittently
Frequency: Intermittently
Content: Everything
Which in-game World were you playing on when the issue occurred?: Sargatanas

[Kaoru_Nagisa]

Name of your Internet Service Provider (ISP): Comcast/Xfinity
Ticket or reference number from your ISP: N/A. Comcast customer service is notably bad in my area and any attempts tend to lead to being put on hold indefinitely, or just straight up hung up on.
State/Country: TN, USA
Date/Time: Seemed to have started getting extremely bad after the recent data center crashes a couple of days ago.
Frequency: Happens at random times all day long. Will be perfectly fine and stable for hours, then suddenly slideshow city, then goes back to normal.
Content: Primarily any dungeon, usually starts up within one and sometimes bleeds out into the open world afterwards.
Which in-game World were you playing on when the issue occurred: Ultros - Primal Data Center
Traceroute records: N/A

[Almagnus1]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: Contacting customer service is pointless because YouTube.com works just fine. Square-Enix needs to work directly with Comcast or we will never see resolution of this issue.
State/Country: Washington, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Been going on for the last couple of months
Frequency (How often does the issue occur?) sporadically, albeit, occurring late at night (12AM PST - 2AM PST). Lagging out has become consistent and actually occurred during the day today (like around 10AM PST and now at 9PM PST). I've lagged out twice today. Interestingly enough, one of my FC mates in West Virginia also lagged out at the same time that i did.

Content (Which content were you playing in-game when the issue occurred?): Grouping up (ironically, as either a PLD or WHM). Also seen this happen on the landscape.

Which in-game World were you playing on when the issue occurred? Cactaur
Traceroute records (optional) (Learn how to generate traceroute record)

PS C:\WINDOWS\system32> tracert 199.91.189.145

Tracing route to 199.91.189.145 over a maximum of 30 hops

1 12 ms 10 ms 10 ms 96.120.100.217
2 * 10 ms 11 ms te-0-1-0-5-sur03.bellevue.wa.seattle.comcast.net [68.86.113.205]
3 11 ms 13 ms 13 ms be-40-ar01.seattle.wa.seattle.comcast.net [69.139.164.6]
4 12 ms 13 ms 12 ms 4.68.71.73
5 274 ms 206 ms 207 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
6 137 ms 224 ms 108 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 83 ms * 83 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
8 93 ms 79 ms 81 ms 192.34.76.10
9 79 ms * 80 ms 199.91.189.242
10 80 ms 80 ms 80 ms 199.91.189.145

Trace complete.
PS C:\WINDOWS\system32> tracert -4 199.91.189.145

Tracing route to 199.91.189.145 over a maximum of 30 hops

1 11 ms 10 ms 10 ms 96.120.100.217
2 11 ms 10 ms 10 ms te-0-1-0-5-sur03.bellevue.wa.seattle.comcast.net [68.86.113.205]
3 12 ms 13 ms * be-40-ar01.seattle.wa.seattle.comcast.net [69.139.164.6]
4 11 ms 11 ms 11 ms 4.68.71.73
5 82 ms 81 ms 85 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
6 83 ms 82 ms 82 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 84 ms 83 ms 87 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
8 80 ms 90 ms 124 ms 192.34.76.10
9 80 ms 80 ms 81 ms 199.91.189.242
10 80 ms * 80 ms 199.91.189.145

Trace complete.
==================
Having ran wireshirk in the other monitor, I'm seeing a lot of the following when I start having issues:

57096 1712.959896 199.91.189.145 <my IP addy> TCP 146 [TCP Retransmission] 55022 → 51990 [PSH, ACK] Seq=2377622 Ack=291201 Win=152064 Len=92
57097 1712.959961 <my IP addy> 199.91.189.145 TCP 66 [TCP Dup ACK 57084#1] 51990 → 55022 [ACK] Seq=291201 Ack=2377714 Win=65024 Len=0 SLE=2377622 SRE=2377714

[ThePatriarchy]

Name of your Internet Service Provider (ISP) Time Warner Cable
Ticket or reference number from your ISP. N/A, they saw no issues
State/Country Southwest Ohio/USA
Date/Time Always
Frequency (How often does the issue occur?) Consistently
Content (Which content were you playing in-game when the issue occurred?) Latency occurs in all areas, more pronounced in any dungeon
Which in-game World were you playing on when the issue occurred? Adamantoise
Traceroute records (optional)

1 <1 ms <1 ms <1 ms [Hostname Omitted] [192.168.1.1]
2 2 ms 1 ms 1 ms 192.168.0.1
3 11 ms 8 ms 8 ms cpe-184-57-160-1.cinci.res.rr.com [184.57.160.1]
4 30 ms 20 ms 34 ms 24.29.5.145
5 13 ms 10 ms 10 ms be30.dytnoh5501r.midwest.rr.com [65.29.38.52]
6 18 ms 19 ms 18 ms be28.clevohek01r.midwest.rr.com [65.29.1.46]
7 27 ms 25 ms 26 ms bu-ether27.vinnva0510w-bcr00.tbone.rr.com [107.14.19.14]
8 26 ms 33 ms 25 ms 0.ae1.pr0.dca20.tbone.rr.com [66.109.6.167]
9 53 ms 25 ms 43 ms ge-7-1-6.pr0.chi10.tbone.rr.com [66.109.9.74]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 231 ms 203 ms 209 ms ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
14 42 ms 40 ms 40 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
15 41 ms 41 ms 41 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
16 44 ms 44 ms 43 ms 192.34.76.10
17 45 ms 44 ms * 199.91.189.242
18 41 ms 39 ms 38 ms 199.91.189.30

Trace complete.