-Name of your Internet Service Provider (IP)
Xfinity (Comcast)

-Ticket or reference number from your ISP.
TBD

-State/Country
Michigan

-Date/Time
After the NA server maintenance/server move

-Frequency (How often does the issue occur?)
4PM EST+.

-Content (Which content were you playing in-game when the issue occurred)
Everywhere

-Which in-game World were you playing on when the issue occurred?
Excalibur

--------------PING----------------
Pinging 204.2.229.96 with 32 bytes of data:
Reply from 204.2.229.96: bytes=32 time=84ms TTL=49
Reply from 204.2.229.96: bytes=32 time=75ms TTL=49
Reply from 204.2.229.96: bytes=32 time=80ms TTL=49
Reply from 204.2.229.96: bytes=32 time=76ms TTL=49

Ping statistics for 204.2.229.96:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 75ms, Maximum = 84ms, Average = 78ms

----------TRACEROUTE-----------
Tracing route to 204.2.229.96 over a maximum of 30 hops

1 1 ms 1 ms 10 ms 10.0.0.1
2 11 ms 13 ms 21 ms 96.120.41.93
3 13 ms 19 ms 13 ms 68.87.187.133
4 35 ms 14 ms 35 ms 162.151.127.237
5 20 ms 30 ms 23 ms be-33668-cr02.350ecermak.il.ibone.comcast.net [68.86.90.45]
6 21 ms 22 ms 29 ms hu-0-13-0-4-pe03.350ecermak.il.ibone.comcast.net [68.86.88.146]
7 51 ms 34 ms 29 ms ae-26.a02.chcgil09.us.bb.gin.ntt.net [129.250.66.65]
8 80 ms 75 ms 74 ms ae-4.r06.chcgil09.us.bb.gin.ntt.net [129.250.4.157]
9 19 ms 20 ms 20 ms ae-1.r21.chcgil09.us.bb.gin.ntt.net [129.250.3.7]
10 73 ms 69 ms 72 ms ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]
11 77 ms 74 ms 74 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
12 75 ms 75 ms 74 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
13 77 ms 79 ms 74 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
14 94 ms 74 ms 77 ms 204.2.229.234
15 75 ms 78 ms 76 ms 204.2.229.96

Trace complete.

-------ADDITIONAL INFO---------

Had 0 issues prior to server maintenance/re-location of NA servers.