Name of your Internet Service Provider (ISP)
Embratel
Ticket or reference number from your ISP.
Issue is not ISP, its increased distance to new server location
State/Country
São Paulo/Brazil
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
Started after server relocation on 05/17/2017. Happens all the time in game
Frequency (How often does the issue occur?)
All the time
Content (Which content were you playing in-game when the issue occurred?)
Every content
Which in-game World were you playing on when the issue occurred?
Gilgamesh
Traceroute records (optional)
Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.
C:\Users\Stefano Benatti>tracert 204.2.229.89
Tracing route to 204.2.229.89 over a maximum of 30 hops
1 1 ms 1 ms 1 ms Heavenstudio3 [192.168.1.2]
2 1 ms 1 ms 1 ms OpenWrt.lan [192.168.0.1]
3 22 ms 21 ms * 186.251.226.21
4 18 ms 22 ms 23 ms 192.168.194.21
5 * 22 ms 18 ms 192.168.192.1
6 3 ms 3 ms 5 ms 186.225.110.149
7 16 ms 18 ms 19 ms 191.241.254.22
8 4 ms 4 ms 4 ms ae11-540.sanpaolo2.spa.seabone.net [195.22.219.176]
9 4 ms 4 ms 8 ms et10-1-0.sanpaolo8.spa.seabone.net [195.22.219.145]
10 19 ms 22 ms 25 ms ntt-verio.sanpaolo8.spa.seabone.net [149.3.181.65]
11 139 ms 138 ms 149 ms ae-4.r24.nycmny01.us.bb.gin.ntt.net [129.250.2.227]
12 211 ms 218 ms 213 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
13 * 197 ms 196 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
14 202 ms 199 ms 208 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
15 209 ms 216 ms 207 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
16 213 ms 202 ms 217 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
17 222 ms 227 ms 223 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 212 ms 214 ms 207 ms 204.2.229.234
19 218 ms 218 ms 218 ms 204.2.229.89
Trace complete.