Reporting Latency Related Issue (NA Data Center)

[morcadium]

Name of your Internet Service Provider (ISP):
Comcast XFinity

Ticket or reference number from your ISP:
N/A - Internet diagnostics are fine. Only FFXIV has significantly delayed ping problems. Everything else is 100 MBPS Down/15 MPBS Up

State/Country:
Maryland, United States

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
9 May 2017 to Present

Frequency (How often does the issue occur?)
Constant. 2-10 seconds of lag, occuring at least once per minute.

Content (Which content were you playing in-game when the issue occurred?)
Open World & Duty Finder

Which in-game World were you playing on when the issue occurred?
Sargantas

Traceroute records (optional) (Learn how to generate traceroute record)

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 150 ms 157 ms 160 ms 96.120.107.89
3 132 ms 142 ms 145 ms xe-10-3-1-32767-sur01.frederick.md.bad.comcast.net [162.151.74.45]
4 158 ms 156 ms 161 ms ae-43-0-ar01.capitolhghts.md.bad.comcast.net [68.85.115.250]
5 188 ms 190 ms 197 ms be-33657-cr02.ashburn.va.ibone.comcast.net [68.86.90.57]
6 226 ms 242 ms 237 ms hu-0-11-0-7-pe04.ashburn.va.ibone.comcast.net [68.86.85.110]
7 152 ms 162 ms 167 ms 23.30.206.206
8 194 ms 162 ms 223 ms xe-9-0-0.mtl10.ip4.gtt.net [141.136.105.162]
9 209 ms 217 ms 227 ms iweb-gw.ip4.gtt.net [199.229.229.62]
10 248 ms 257 ms 260 ms 184.107.2.50
11 450 ms 265 ms 262 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
12 207 ms 211 ms 219 ms 174.142.115.218
13 251 ms * 202 ms 184.107.107.176

Trace complete.

[morcadium]

The connectivity issues were with my ISP. Contacting Comcast with the TRACERT info, they moved me over to a less congested channel and resolved the latency problems I encountered.

Name of your Internet Service Provider (ISP):
Comcast XFinity

Ticket or reference number from your ISP:
N/A - Internet diagnostics are fine. Only FFXIV has significantly delayed ping problems. Everything else is 100 MBPS Down/15 MPBS Up

State/Country:
Maryland, United States

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
9 May 2017 to Present

Frequency (How often does the issue occur?)
Constant. 2-10 seconds of lag, occuring at least once per minute.

Content (Which content were you playing in-game when the issue occurred?)
Open World & Duty Finder

Which in-game World were you playing on when the issue occurred?
Sargantas

Traceroute records (optional) (Learn how to generate traceroute record)