Reporting Latency Related Issue (NA Data Center)

[Protea123]

Name of your Internet Service Provider (ISP)Telstra
Ticket or reference number from your ISP. TBA
State/CountryNSW Australia
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)1/4/17 1/00 pm (Australian time)
Frequency (How often does the issue occur?)all the time game unplayable
Content (Which content were you playing in-game when the issue occurred?)Leves
Which in-game World were you playing on when the issue occurred?Lamia
Game seems to lag terribly a command takes something like 1 min every time, you dismiss mount and sit on mount for a minute before the command happens game unplayable. Was perfect earlier in the day. And suddenly basically unplayable, I am giving up!
Installed Heavensward about 7 hours ago.

[Protea123]

Since I installed Heavensward had this problem. Game unplayable. Shall dispute payment for Heavensward at Paypal since this prob only happned since then . Will not renew my subs if this continues.
Tried other games and they all work fine so it is not my ISP
Giving up for today, will try again tomorrow but with the large number of people having this problem looks like it is unfixable?
Dark souls has the new expansion, should have purchased that instead of Heavensward. And me having TWO accounts so purchased game and expansion TWICE and subs.

[Truefaith87]

Severe Lag and Latency Issues since about 2 weeks ago ONLY on FFXIV.

Name of your Internet Service Provider (ISP) - Time Warner Cable Northeast Ohio (Now Charter Spectrum, I guess?)
Ticket or reference number from your ISP. - N/A, Just got Modem and outside cables replced 2 days ago, still persists.
State/Country - Northeast Ohio, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) - Near any/all Date/Time, arose shortly after Spectrum officially took over, about a month ago.
Frequency (How often does the issue occur?) - Random times, severe lag hiccups usually in dungeons/raids, sometimes 90,002 in towns. VOIP show no issues, same with other games.
Content (Which content were you playing in-game when the issue occurred?) - Any/All, primarily in dungeons and/or raids.
Which in-game World were you playing on when the issue occurred? Aether - Coeurl

Trace route Log follows -

Tracing route to 199.91.189.57 over a maximum of 30 hops

1 2 ms 5 ms 7 ms 192.168.0.1
2 31 ms 19 ms 19 ms 142.254.151.169
3 33 ms 40 ms 32 ms po63.akrpoh2302h.midwest.rr.com [24.164.99.185]
4 240 ms 160 ms 23 ms be28.pltsohae01r.midwest.rr.com [24.33.100.10]
5 83 ms 30 ms * be25.clmkohpe01r.midwest.rr.com [65.29.1.28]
6 34 ms 36 ms 38 ms bu-ether15.chctilwc00w-bcr00.tbone.rr.com [66.109.6.68]
7 * * 33 ms lag-82.ear2.Chicago2.Level3.net [4.68.72.197]
8 61 ms 62 ms 66 ms ae-1-11.bear1.Montreal2.Level3.net [4.69.203.133]
9 61 ms 58 ms 63 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 * * * Request timed out.
11 164 ms 101 ms 87 ms 192.34.76.2
12 125 ms 69 ms 115 ms 199.91.189.234
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Zi-ken]

Name of ISP: Rogers/ Rogers Communications

Ticket: None: I had replaced wires and router.

State/Country: Ontario, Canada

Date/Time: It has started happening again around halfway through the month and this has been issue periodically for the past year.

Frequency: Every time I am logged on it occurs where I just lag everywhere.

Content: Anything.

In game world: Excalibur, Bahamut. Mutiple Characters on different servers all experience the same issue.

[StrongMachine]

Name of your Internet Service Provider (ISP)
Charter Spectrum (was Time Warner Cable)
Ticket or reference number from your ISP.
Reported. Ping and tracert ran over chat with good results. No ticket or reference number given.
State/Country
Alabama/USA
Date/Time
Severe since Nov 2016 to current May 2017
Frequency
Consistant Packet Loss, 2-7 sec delay, everyday after 5pm. Ran WTFast and averaged 87 lost packets per hour.
Content
All
Which in-game World were you playing on when the issue occurred?
Balmung
Traceroute records

Tracing route to www.agwww.timewarnercable.com [*****] over a maximum of 30 hops: 1 <1 ms <1 ms 1 ms ***** 2 35 ms 25 ms 27 ms cpe-108-167-112-1.natsoe.res.rr.com [*****] 3 22 ms 21 ms 21 ms ***** 4 38 ms 39 ms 39 ms be29.clmkohpe01r.midwest.rr.com [*****] 5 44 ms 62 ms 48 ms bu-ether15.chctilwc00w-bcr00.tbone.rr.com [*****] 6 66 ms 71 ms 71 ms bu-ether13.vinnva0510w-bcr00.tbone.rr.com [*****] 7 86 ms 67 ms 68 ms bu-ether7.chrcnctr00w-bar00.tbone.rr.com [*****] 8 63 ms 75 ms 63 ms ***** 9 64 ms 62 ms 74 ms ***** 10 64 ms 65 ms 64 ms *****

[Abraxis]

• ISP - Time Warner - Spectrum
  
  
• Ticket Number - No Ticket number...no issues on their end
  
  
• State/Country - Texas, USA
  
  
• Occurrences - Most recent occurrence 05/05/2017
  
  
• Frequency....More often than it should. At least 8 to 10 times a day. Seriously. Earlier this week, I believe it was Tuesday, I was disconnected with a 90002/1 error SIX TIMES in less than half an hour. Then throughout the day to total more than 20 disconnects in that day. That is absolutely asinine. I have had these issues since day 1 of returning to the game more than 2 weeks ago, but it seems that recently the issues are becoming more prevalent. It is making it incredibly difficult to enjoy the game...because I'm not IN the game!
  
  
• Content - Does not matter what I'm doing. I could be idling in Limsa and still get a 90002 DC error. But most prominently occurs when I load into a dungeon or Raid. Even happens at random times such as when I open my inventory....
  
  
• In-Game World - Aether - Siren
  
  
• Traceroute
  

  traceroute to 199.91.189.74 (199.91.189.74), 30 hops max, 38 byte packets
   1  142.254.141.29 (142.254.141.29)  20.000 ms  20.000 ms  10.000 ms
   2  tge0-0-0.lwvltxid02h.texas.rr.com (24.28.89.169)  40.000 ms  40.000 ms  30.000 ms
   3  agg26.grpvtx1102r.texas.rr.com (24.175.50.73)  10.000 ms  20.000 ms  20.000 ms
   4  agg26.dllbtxlb02r.texas.rr.com (24.175.36.216)  20.000 ms  20.000 ms  30.000 ms
   5  agg21.hstqtxl301r.texas.rr.com (24.175.49.8)  30.000 ms  30.000 ms  30.000 ms
   6  ge-2-1-0.a0.sea90.tbone.rr.com (66.109.1.218)  70.000 ms  30.000 ms  20.000 ms
   7  *  *  *
   8  ae-2-12.bear1.Montreal2.Level3.net (4.69.203.129)  70.000 ms  60.000 ms  70.000 ms
   9  ORMUCO-COMM.car2.Montreal2.Level3.net (4.59.178.74)  70.000 ms  70.000 ms  60.000 ms
  10  *  *  *
  11  *  *  *
  12  *  *  *
  13  *  *  *
  14  *  *  *
  15  *  *  *
  16  *  *  *
  17  *  *  *
  18  *  *  *
  19  *  *  *
  20  *  *  *
  21  *  *  *
  22  *  *  *
  23  *  *  *
  24  *  *  *
  25  *  *  *
  26  *  *  *
  27  *  *  *
  28  *  *  *
  29  *  *  *
  30  *  *  *
  Trace complete.

*Update 05/07/2017 - Have gotten numerous random 90002 errors, and a new one I haven't seen 90006? I guess I gained enough reputation with the 90002 clan they increased my standing.

All jokes aside...this is bullshit. I am constantly being disconnected and utterly random, inane and totally unforeseeable reasons. Something has to give. And after 4 years and having the same issues as when I started the game...chances are SE has no idea what they're doing. So the "give" will be me giving up on renewing my sub...again.

[morcadium]

Name of your Internet Service Provider (ISP):
Comcast XFinity

Ticket or reference number from your ISP:
N/A - Internet diagnostics are fine. Only FFXIV has significantly delayed ping problems. Everything else is 100 MBPS Down/15 MPBS Up

State/Country:
Maryland, United States

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
9 May 2017 to Present

Frequency (How often does the issue occur?)
Constant. 2-10 seconds of lag, occuring at least once per minute.

Content (Which content were you playing in-game when the issue occurred?)
Open World & Duty Finder

Which in-game World were you playing on when the issue occurred?
Sargantas

Traceroute records (optional) (Learn how to generate traceroute record)

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 150 ms 157 ms 160 ms 96.120.107.89
3 132 ms 142 ms 145 ms xe-10-3-1-32767-sur01.frederick.md.bad.comcast.net [162.151.74.45]
4 158 ms 156 ms 161 ms ae-43-0-ar01.capitolhghts.md.bad.comcast.net [68.85.115.250]
5 188 ms 190 ms 197 ms be-33657-cr02.ashburn.va.ibone.comcast.net [68.86.90.57]
6 226 ms 242 ms 237 ms hu-0-11-0-7-pe04.ashburn.va.ibone.comcast.net [68.86.85.110]
7 152 ms 162 ms 167 ms 23.30.206.206
8 194 ms 162 ms 223 ms xe-9-0-0.mtl10.ip4.gtt.net [141.136.105.162]
9 209 ms 217 ms 227 ms iweb-gw.ip4.gtt.net [199.229.229.62]
10 248 ms 257 ms 260 ms 184.107.2.50
11 450 ms 265 ms 262 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
12 207 ms 211 ms 219 ms 174.142.115.218
13 251 ms * 202 ms 184.107.107.176

Trace complete.

[KaiKurosaki]

Name of your Internet Service Provider (ISP)
Virgin
Ticket or reference number from your ISP.
Don't have one
State/Country
United Kingdom
Date/Time
Severe since December 2016 to current May 2017

Frequency

Quite constant, sometimes every 10 to 20 minutes, sometimes get the chance to do a full on 24 man raid (Dun Scaith) or sometimes will randomly crash.

Content (Which content were you playing in-game when the issue occurred?)
Open world and Duty finder as well

Which in-game World were you playing on when the issue occurred?
Jenova

[Sayboar]

Problem: Noticeably large delay on all actions (most noticeably trying to use Abilities after Weaponskills)
ISP: BellMTS
Country: Canada, MB
Date/Time: Started occurring after the data center move
Frequency: Constant, example: Near-impossible to "single weave" - use a single Ability between two Weaponskills on Machinist with Gauss Barrel on (able to consistently use two Abilities between two Weaponskills prior to the move)
Content: Openworld, several duties (tested Brayflox's Longstop, The Minstrel's Ballad: Ultima's Bane, Triple Triad Battlehall)
World: Excalibur (Primal)

[teonimesic]

Name of your Internet Service Provider (ISP)
Embratel

Ticket or reference number from your ISP.
Issue is not ISP, its increased distance to new server location

State/Country
São Paulo/Brazil

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
Started after server relocation on 05/17/2017. Happens all the time in game

Frequency (How often does the issue occur?)
All the time

Content (Which content were you playing in-game when the issue occurred?)
Every content

Which in-game World were you playing on when the issue occurred?
Gilgamesh

Traceroute records (optional)
Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\Stefano Benatti>tracert 204.2.229.89

Tracing route to 204.2.229.89 over a maximum of 30 hops

1 1 ms 1 ms 1 ms Heavenstudio3 [192.168.1.2]
2 1 ms 1 ms 1 ms OpenWrt.lan [192.168.0.1]
3 22 ms 21 ms * 186.251.226.21
4 18 ms 22 ms 23 ms 192.168.194.21
5 * 22 ms 18 ms 192.168.192.1
6 3 ms 3 ms 5 ms 186.225.110.149
7 16 ms 18 ms 19 ms 191.241.254.22
8 4 ms 4 ms 4 ms ae11-540.sanpaolo2.spa.seabone.net [195.22.219.176]
9 4 ms 4 ms 8 ms et10-1-0.sanpaolo8.spa.seabone.net [195.22.219.145]
10 19 ms 22 ms 25 ms ntt-verio.sanpaolo8.spa.seabone.net [149.3.181.65]
11 139 ms 138 ms 149 ms ae-4.r24.nycmny01.us.bb.gin.ntt.net [129.250.2.227]
12 211 ms 218 ms 213 ms ae-2.r20.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
13 * 197 ms 196 ms ae-0.r21.sttlwa01.us.bb.gin.ntt.net [129.250.2.54]
14 202 ms 199 ms 208 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
15 209 ms 216 ms 207 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
16 213 ms 202 ms 217 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
17 222 ms 227 ms 223 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 212 ms 214 ms 207 ms 204.2.229.234
19 218 ms 218 ms 218 ms 204.2.229.89

Trace complete.