Reporting Latency Related Issue (NA Data Center)

[Kazza2003]

• Name of Internet Service Provider (ISP):
  Unity Media
• Country of residence:
  Germany
• Reference number from your ISP, if you have raised this matter with them:
  None, internet is fine on their site and on all other programs that constantly use the internet
• When does the problem occur?
  All day long since the patch
• Frequency of problem:
  2 second to few minutes, depending on how fast I log in after the disconnect
• Game content in which the issues occur:
  EVERYTHING
• Server:
  Excalibur

Ping wird ausgeführt für 199.91.189.93 mit 32 Bytes Daten:
Antwort von 199.91.189.93: Bytes=32 Zeit=105ms TTL=50
Antwort von 199.91.189.93: Bytes=32 Zeit=104ms TTL=50
Antwort von 199.91.189.93: Bytes=32 Zeit=109ms TTL=50
Antwort von 199.91.189.93: Bytes=32 Zeit=109ms TTL=50

Ping-Statistik für 199.91.189.93:
Pakete: Gesendet = 4, Empfangen = 4, Verloren = 0
(0% Verlust),
Ca. Zeitangaben in Millisek.:
Minimum = 104ms, Maximum = 109ms, Mittelwert = 106ms

C:\Users\Kazza2003>tracert 199.91.189.93

Routenverfolgung zu 199.91.189.93 über maximal 30 Hops

1 1 ms <1 ms <1 ms fritz.box [192.168.178.1]
2 12 ms 11 ms 11 ms 81.210.141.214
3 19 ms 18 ms 21 ms 84.116.196.5
4 36 ms 39 ms * 84.116.196.46
5 19 ms 20 ms 20 ms de-fra01b-ri2-ae32-0.aorta.net [84.116.134.190]
6 19 ms 19 ms 18 ms 213.46.177.134
7 22 ms 21 ms 19 ms be2813.ccr41.ams03.atlas.cogentco.com [130.117.0.121]
8 31 ms 31 ms 31 ms be2182.ccr21.lpl01.atlas.cogentco.com [154.54.77.246]
9 107 ms 109 ms 105 ms be3042.ccr21.ymq01.atlas.cogentco.com [154.54.44.162]
10 103 ms 108 ms 112 ms hu0-4-0-1.ccr22.ymq02.atlas.cogentco.com [154.54.25.125]
11 105 ms 103 ms 109 ms 38.122.42.34
12 * 113 ms * 38.122.42.34
13 * * * Zeitüberschreitung der Anforderung.
14 105 ms 103 ms 105 ms 199.91.189.234
15 103 ms 109 ms 109 ms 199.91.189.93

[Protea123]

Since I installed Heavensward had this problem. Game unplayable. Shall dispute payment for Heavensward at Paypal since this prob only happned since then . Will not renew my subs if this continues.
Tried other games and they all work fine so it is not my ISP
Giving up for today, will try again tomorrow but with the large number of people having this problem looks like it is unfixable?
Dark souls has the new expansion, should have purchased that instead of Heavensward. And me having TWO accounts so purchased game and expansion TWICE and subs.