Lag spikes and getting kicked from the game every 3-9 minutes.

Name of your Internet Service Provider (ISP): Aureon Network Services
Ticket or reference number from your ISP: N/A
State/Country: Iowa, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): 10AM-on
Frequency (How often does the issue occur?): Whole time about 3-9 minutes
Content (Which content were you playing in-game when the issue occurred?): Heavensward/all
Which in-game World were you playing on when the issue occurred?: Exodus
Traceroute records (optional) (Learn how to generate traceroute record):


Tracing route to 199.91.189.36 over a maximum of 30 hops

1 4 ms 2 ms 3 ms DeviceDHCP.Home [192.168.1.1]
2 3 ms 13 ms 4 ms 208.126.28.254
3 8 ms 6 ms 6 ms 167.142.65.17
4 8 ms 9 ms 7 ms ins-border10-ds1-61-197.desm.netins.net [167.142.61.197]
5 13 ms 11 ms 11 ms ins-dc2-be400.desm.netins.net [167.142.58.12]
6 11 ms 10 ms 10 ms ins-wc1-po20.wdmn.netins.net.67.142.167.in-addr.arpa [167.142.67.34]
7 25 ms 24 ms 24 ms be4902.rcr21.dsm01.atlas.cogentco.com [38.104.184.49]
8 25 ms 24 ms 25 ms be2640.ccr42.ord01.atlas.cogentco.com [154.54.29.125]
9 33 ms 31 ms 31 ms be2718.ccr22.cle04.atlas.cogentco.com [154.54.7.130]
10 41 ms 40 ms 41 ms be2994.ccr22.yyz02.atlas.cogentco.com [154.54.31.234]
11 70 ms 69 ms 70 ms be2093.ccr22.ymq01.atlas.cogentco.com [154.54.44.106]
12 * * 72 ms hu0-4-0-0.ccr22.ymq02.atlas.cogentco.com [154.54.31.221]
13 69 ms * 70 ms 38.122.42.34
14 * * * Request timed out.
15 70 ms 71 ms * 192.34.76.2
16 * 71 ms 73 ms 199.91.189.234
17 * 69 ms * 199.91.189.36
18 70 ms 69 ms 69 ms 199.91.189.36

Trace complete.