Reporting Latency Related Issue (NA Data Center)

[Oso]

Name of your Internet Service Provider (ISP)
Ticket or reference number from your ISP. TBD
State/Country WV/USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) since 3:30PM 12/13/2016
Frequency (How often does the issue occur?) continuous DC every 2-4 minutes
Content (Which content were you playing in-game when the issue occurred?) All content Primals to just standing around
Which in-game World were you playing on when the issue occurred? Primal /Hyperion

No idea how to run tracert

[ThekissOfdeath]

Name of your Internet Service Provider (ISP): AT&T

Ticket or reference number from your ISP: TBD

State/Country: Kansas, USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Started yesterday 12/13/2016 approx 17:00 CST. Happens primarily during peak NA hours 17:00 to 22:00 CST

Frequency (How often does the issue occur?): Constant during peak NA hours

Content (Which content were you playing in-game when the issue occurred?) All content whether instanced or not.

Which in-game World were you playing on when the issue occurred?
Traceroute records (optional) Faerie