Reporting Latency Related Issue (NA Data Center)

[BlueHokage]

Name of your Internet Service Provider (ISP): Comcast

Ticket or reference number from your ISP: N/A. Issue is with the Network Transport (Level-3) that Comcast's Network Architect decided to use.

State/Country: CA, USA (Bay Area, Internet capital of the world)

Date/Time: Every day, 5:30pm-ish until approx 10:00pm (peak hours of Netflix and chill)

Frequency (How often does the issue occur?): Every day. I want to say the issue began around late November (around the time of the Ninja mudra "fix")

Content (Which content were you playing in-game when the issue occurred?): All content, but most noticeable in instances across the Duty Finder (Raid, PVP, Dungeons).

Which in-game World were you playing on when the issue occurred?: Cactuar

Traceroute record (during problem hours):

Tracing route to 199.91.189.23 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 10.0.0.1
2 9 ms 8 ms 8 ms 96.120.89.109
3 10 ms 8 ms 8 ms be-20006-sur04.rohnertpr.ca.sfba.comcast.net [162.151.31.73]
4 10 ms 10 ms 11 ms be-306-rar01.fairfield.ca.sfba.comcast.net [162.151.79.65]
5 12 ms 12 ms 12 ms hu-0-18-0-3-ar01.hayward.ca.sfba.comcast.net [68.85.154.181]
6 27 ms 13 ms 12 ms lag-14.ear2.SanJose1.Level3.net [4.68.72.101]
7 153 ms 113 ms 202 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 81 ms 81 ms 81 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 79 ms 79 ms 79 ms 10.2.0.1
10 80 ms 80 ms 80 ms 192.34.76.2
11 79 ms 79 ms 79 ms 199.91.189.234
12 80 ms 80 ms 79 ms 199.91.189.23

Trace complete.

Multiple Traceroutes bring up similar results.
It's obvious that the transport that Level 3 is using between San Jose to Montreal is where the problem seems to appear (and looking at other FFXIV-users TR results, show very similar results to one of the various Montreal hops).

Comcast's NOC refuses to open a Trouble Ticket to their Transport provider, and there is no way for me to open a Ticket with Level-3, as I am not their direct customer (this is something I frequently was able to do on an instance-per-instance basis, back when I was previously employed with a certain Network Provider).

And here are some ping responses to that IP in Montreal:

Pinging 4.69.153.86 with 32 bytes of data:
Reply from 4.69.153.86: bytes=32 time=81ms TTL=243
Reply from 4.69.153.86: bytes=32 time=94ms TTL=243
Reply from 4.69.153.86: bytes=32 time=83ms TTL=243
Reply from 4.69.153.86: bytes=32 time=156ms TTL=243
Reply from 4.69.153.86: bytes=32 time=267ms TTL=243
Reply from 4.69.153.86: bytes=32 time=184ms TTL=243
Reply from 4.69.153.86: bytes=32 time=203ms TTL=243
Reply from 4.69.153.86: bytes=32 time=140ms TTL=243
Reply from 4.69.153.86: bytes=32 time=303ms TTL=243
Reply from 4.69.153.86: bytes=32 time=341ms TTL=243
Reply from 4.69.153.86: bytes=32 time=217ms TTL=243
Reply from 4.69.153.86: bytes=32 time=253ms TTL=243
Reply from 4.69.153.86: bytes=32 time=88ms TTL=243
Reply from 4.69.153.86: bytes=32 time=112ms TTL=243
Reply from 4.69.153.86: bytes=32 time=88ms TTL=243
Reply from 4.69.153.86: bytes=32 time=126ms TTL=243
Reply from 4.69.153.86: bytes=32 time=149ms TTL=243
Reply from 4.69.153.86: bytes=32 time=81ms TTL=243
Reply from 4.69.153.86: bytes=32 time=81ms TTL=243
Reply from 4.69.153.86: bytes=32 time=81ms TTL=243
Reply from 4.69.153.86: bytes=32 time=81ms TTL=243

Ping statistics for 4.69.153.86:
Packets: Sent = 21, Received = 21, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 81ms, Maximum = 341ms, Average = 152ms

[Kerwin]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: N/A
State/Country: Illinois USA
Date/Time: 8/16/16 2:00pm CST
Frequency: Constant, nonstop
Content: All Content
Which in-game World were you playing on when the issue occurred? Balmung
Traceroute records: N/A

Rubberbanding, then freeze, followed by more rubberbanding. It's getting pathetic. Only happens on Final Fantasy XIV.

[motoh]

Continuing latency, instancing unplayable.

Comcast.
Tickets constantly opened and reclosed
California
Always. Every day, every evening.
All content
Siren
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\motoh>tracert 199.91.189.29

Tracing route to 199.91.189.29 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 16 ms 8 ms 7 ms 96.120.88.197
3 8 ms 9 ms 8 ms be-10002-sur03.rohnertpr.ca.sfba.comcast.net [68
.87.198.97]
4 8 ms 9 ms 8 ms be-206-rar01.rohnertpr.ca.sfba.comcast.net [68.8
5.57.101]
5 11 ms 11 ms 11 ms hu-0-18-0-1-ar01.santaclara.ca.sfba.comcast.net
[68.85.154.61]
6 * 20 ms 19 ms lag-14.ear3.SanJose1.Level3.net [4.68.72.105]
7 186 ms 223 ms 220 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 87 ms 79 ms 80 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
9 98 ms 106 ms 97 ms 10.2.0.1
10 97 ms 102 ms 98 ms 192.34.76.2
11 94 ms 93 ms 99 ms 199.91.189.234
12 93 ms 93 ms 96 ms 199.91.189.29

Trace complete.

Tracing route to 199.91.189.29 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 8 ms 8 ms 96.120.88.197
3 8 ms 8 ms 12 ms be-10002-sur03.rohnertpr.ca.sfba.comcast.net [68
.87.198.97]
4 8 ms 10 ms 8 ms be-206-rar01.rohnertpr.ca.sfba.comcast.net [68.8
5.57.101]
5 10 ms 10 ms 12 ms hu-0-18-0-1-ar01.santaclara.ca.sfba.comcast.net
[68.85.154.61]
6 * * * Request timed out.
7 101 ms 86 ms 80 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 82 ms 80 ms 81 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
9 98 ms 98 ms 97 ms 10.2.0.1
10 96 ms 96 ms 96 ms 192.34.76.2
11 107 ms 93 ms 93 ms 199.91.189.234
12 93 ms 92 ms 97 ms 199.91.189.29

Trace complete.

Tracing route to 199.91.189.29 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 8 ms 7 ms 96.120.88.197
3 16 ms 8 ms 8 ms be-10002-sur03.rohnertpr.ca.sfba.comcast.net [68
.87.198.97]
4 9 ms 8 ms 8 ms be-206-rar01.rohnertpr.ca.sfba.comcast.net [68.8
5.57.101]
5 11 ms 18 ms 11 ms hu-0-18-0-1-ar01.santaclara.ca.sfba.comcast.net
[68.85.154.61]
6 * 11 ms 11 ms lag-14.ear3.SanJose1.Level3.net [4.68.72.105]
7 135 ms 221 ms 234 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 80 ms 80 ms 80 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
9 105 ms 104 ms 97 ms 10.2.0.1
10 97 ms 96 ms 97 ms 192.34.76.2
11 93 ms * * 199.91.189.234
12 94 ms 94 ms 92 ms 199.91.189.29

Trace complete.

C:\Users\motoh>tracert 199.91.189.29

Tracing route to 199.91.189.29 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 16 ms 9 ms 96.120.88.197
3 16 ms 8 ms 9 ms be-10002-sur03.rohnertpr.ca.sfba.comcast.net [68
.87.198.97]
4 8 ms 8 ms 9 ms be-206-rar01.rohnertpr.ca.sfba.comcast.net [68.8
5.57.101]
5 10 ms 11 ms 10 ms hu-0-18-0-1-ar01.santaclara.ca.sfba.comcast.net
[68.85.154.61]
6 * * * Request timed out.
7 105 ms 82 ms 79 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 80 ms 80 ms 81 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
9 97 ms 99 ms 97 ms 10.2.0.1
10 96 ms 97 ms 96 ms 192.34.76.2
11 93 ms 110 ms 93 ms 199.91.189.234
12 93 ms 92 ms 97 ms 199.91.189.29

Trace complete.

[Oasron]

Name of your Internet Service Provider (ISP) Comcast

Ticket or reference number from your ISP. N/A

State/Country USA

Date/Time: late July-present

Frequency: Evenings mostly(which is when experiences are worse)

Content: Mostly during instances

Which in-game World were you playing on when the issue occurred? Diabolos

I hear of others in many instances experiencing similar issues. Please fix.

[dodonpachi]

Same here. FRUSTRATING 110%. Can not play properly -_-

Server: Sargatanas
Char: Hofzinser Raiseplz
Country: Spain (Barcelona)
Internet: 200 MBit/s
Provider: Ono (Vodafone)

Please, fix.

[f5alcon]

Cox
none
Oklahoma, USA
started sept 1st
all the time since then
Lag during crafting, full drops when trading with NPCs or dungeons
Famfrit

With no VPN
C:\Windows\System32>tracert 199.91.189.47

Tracing route to 199.91.189.47 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 7 ms 7 ms 10.2.176.1
3 7 ms 6 ms 9 ms COX-68-12-10-164-static.coxinet.net [68.12.10.164]
4 7 ms 8 ms 7 ms COX-68-12-8-8-static.coxinet.net [68.12.8.8]
5 12 ms 97 ms 14 ms dalsbprj02-ae2.0.rd.dl.cox.net [68.1.2.121]
6 13 ms 12 ms 12 ms xe-5-2-2.edge5.Dallas3.Level3.net [4.59.32.1]
7 57 ms 56 ms 56 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
8 108 ms 54 ms 54 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
9 53 ms 53 ms 53 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 * * * Request timed out.
11 107 ms 57 ms 54 ms 192.34.76.2
12 54 ms 55 ms 55 ms 199.91.189.234
13 53 ms 55 ms 55 ms 199.91.189.47

Trace complete.


C:\Windows\System32>pathping 199.91.189.47

Tracing route to 199.91.189.47 over a maximum of 30 hops

0 Hexcore-PC [192.168.1.4]
1 192.168.1.1
2 10.2.176.1
3 COX-68-12-10-164-static.coxinet.net [68.12.10.164]
4 COX-68-12-8-8-static.coxinet.net [68.12.8.8]
5 dalsbprj02-ae2.0.rd.dl.cox.net [68.1.2.121]
6 xe-5-2-2.edge5.Dallas3.Level3.net [4.59.32.1]
7 ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
8 ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
9 ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 * * *
Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Hexcore-PC [192.168.1.4]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 6ms 1/ 100 = 1% 1/ 100 = 1% 10.2.176.1
0/ 100 = 0% |
3 8ms 0/ 100 = 0% 0/ 100 = 0% COX-68-12-10-164-static.coxinet.net [68.12.10.164]
0/ 100 = 0% |
4 9ms 0/ 100 = 0% 0/ 100 = 0% COX-68-12-8-8-static.coxinet.net [68.12.8.8]
0/ 100 = 0% |
5 14ms 1/ 100 = 1% 1/ 100 = 1% dalsbprj02-ae2.0.rd.dl.cox.net [68.1.2.121]
0/ 100 = 0% |
6 13ms 0/ 100 = 0% 0/ 100 = 0% xe-5-2-2.edge5.Dallas3.Level3.net [4.59.32.1]
1/ 100 = 1% |
7 --- 100/ 100 =100% 99/ 100 = 99% ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
0/ 100 = 0% |
8 --- 100/ 100 =100% 99/ 100 = 99% ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
0/ 100 = 0% |
9 55ms 1/ 100 = 1% 0/ 100 = 0% ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]

Trace complete.


When connected through VPN, which helps
C:\Windows\System32>tracert 199.91.189.47

Tracing route to 199.91.189.47 over a maximum of 30 hops

1 28 ms 26 ms 25 ms 172.21.22.1
2 33 ms 25 ms 27 ms unknown.puregig.net [173.245.202.1]
3 30 ms 26 ms 27 ms be4361.213.ccr22.ord03.atlas.cogentco.com [38.104.102.77]
4 26 ms 26 ms 26 ms be2248.ccr42.ord01.atlas.cogentco.com [154.54.5.157]
5 32 ms 32 ms 31 ms be2718.ccr22.cle04.atlas.cogentco.com [154.54.7.130]
6 40 ms 42 ms 40 ms be2994.ccr22.yyz02.atlas.cogentco.com [154.54.31.234]
7 49 ms 49 ms 49 ms be2093.ccr22.ymq01.atlas.cogentco.com [154.54.44.106]
8 49 ms 49 ms 51 ms hu0-4-0-0.ccr22.ymq02.atlas.cogentco.com [154.54.31.221]
9 48 ms 51 ms 50 ms 38.122.42.34
10 * * * Request timed out.
11 82 ms 64 ms 56 ms 192.34.76.2
12 57 ms 56 ms 55 ms 199.91.189.234
13 56 ms 55 ms 56 ms 199.91.189.47

Trace complete.

C:\Windows\System32>pathping 199.91.189.47

Tracing route to 199.91.189.47 over a maximum of 30 hops

0 Hexcore-PC [172.21.23.194]
1 172.21.22.1
2 unknown.puregig.net [173.245.202.1]
3 be4361.213.ccr22.ord03.atlas.cogentco.com [38.104.102.77]
4 be2248.ccr42.ord01.atlas.cogentco.com [154.54.5.157]
5 be2718.ccr22.cle04.atlas.cogentco.com [154.54.7.130]
6 be2994.ccr22.yyz02.atlas.cogentco.com [154.54.31.234]
7 be2093.ccr22.ymq01.atlas.cogentco.com [154.54.44.106]
8 hu0-4-0-0.ccr22.ymq02.atlas.cogentco.com [154.54.31.221]
9 38.122.42.34
10 * * *
Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Hexcore-PC [172.21.23.194]
0/ 100 = 0% |
1 25ms 0/ 100 = 0% 0/ 100 = 0% 172.21.22.1
0/ 100 = 0% |
2 27ms 0/ 100 = 0% 0/ 100 = 0% unknown.puregig.net [173.245.202.1]
0/ 100 = 0% |
3 27ms 0/ 100 = 0% 0/ 100 = 0% be4361.213.ccr22.ord03.atlas.cogentco.com [38.104.102.77]
0/ 100 = 0% |
4 26ms 0/ 100 = 0% 0/ 100 = 0% be2248.ccr42.ord01.atlas.cogentco.com [154.54.5.157]
0/ 100 = 0% |
5 34ms 0/ 100 = 0% 0/ 100 = 0% be2718.ccr22.cle04.atlas.cogentco.com [154.54.7.130]
0/ 100 = 0% |
6 41ms 0/ 100 = 0% 0/ 100 = 0% be2994.ccr22.yyz02.atlas.cogentco.com [154.54.31.234]
0/ 100 = 0% |
7 50ms 0/ 100 = 0% 0/ 100 = 0% be2093.ccr22.ymq01.atlas.cogentco.com [154.54.44.106]
0/ 100 = 0% |
8 50ms 0/ 100 = 0% 0/ 100 = 0% hu0-4-0-0.ccr22.ymq02.atlas.cogentco.com [154.54.31.221]
0/ 100 = 0% |
9 50ms 0/ 100 = 0% 0/ 100 = 0% 38.122.42.34

Trace complete.

[Hestern_Nestern]

Name of your Internet Service Provider: AT&T U-Verse

Ticket or reference number from your ISP: J37590832

State/Country: California, USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.):
The issue began maybe two months ago? Definitely recent. The issue arises most often at around 6 PM ish PDT/PST, though can also occur at other times.

Frequency (How often does the issue occur?): The issue with the internet occurs every day.

Content (Which content were you playing in-game when the issue occurred?): The issue is most obvious in 24-man raids, Weeping City, etc...
however some 8-man content, such as A8, or Alexander in general.

Which in-game World were you playing on when the issue occurred?: Balmung

Traceroute records (optional):

tracert 199.91.189.74

Tracing route to 199.91.189.74 over a maximum of 30 hops

1 1 ms <1 ms <1 ms homeportal [192.168.1.254]
2 19 ms 18 ms 18 ms 99-120-0-3.lightspeed.frokca.sbcglobal.net [99.1
20.0.3]
3 27 ms 24 ms 23 ms 75.29.64.124
4 25 ms 23 ms 23 ms 12.83.77.141
5 26 ms 27 ms 27 ms 12.122.149.133
6 * * * Request timed out.
7 97 ms 98 ms 105 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 98 ms 100 ms 98 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
9 * * * Request timed out.
10 113 ms 112 ms 126 ms 192.34.76.2
11 112 ms 112 ms 110 ms 199.91.189.234
12 104 ms 108 ms 107 ms 199.91.189.74

Trace complete.

[LittleRedEm]

Name of your Internet Service Provider (ISP): AT&T
State/Country: FL/USA
Date/Time: Started Oct 1, 2016.
Frequency: Every few seconds, can range from 4 seconds to a minute. Stas up again around 10-20 seconds.
Content: Everywhere. I have no issues just walking/running, however it seems my abilities/moves "lag." The recast timer would be up and I would be spamming the next move and my character will not preform it BUT it shows that I am spamming that move.
Which in-game World were you playing on when the issue occurred?: Leviathan

[shinieater]

Name of your Internet Service Provider (ISP): Google Fiber
Ticket or reference number from your ISP.: N/A
State/Country: United States - Utah
Date/Time: Started yesterday on 10/5/2016 around 7pm, it will be fine in the morning
Frequency: all afternoon to night, getting really bad lag. It seems fine in the morning
Content: All, whether doing roulettes or sitting around housing area
Which in-game World were you playing on when the issue occurred?: Midgardsormr
Traceroute records:

Tracing route to 199.91.189.28 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms networkbox.home [192.168.1.1]
2 1 ms 1 ms 1 ms 10.26.0.50
3 2 ms 2 ms 2 ms ae5.ar01.slc101.googlefiber.net [192.119.17.166]
4 3 ms 2 ms 2 ms 192-119-18-217.mci.googlefiber.net [192.119.18.217]
5 17 ms 17 ms 23 ms ae3.bb01.sjc101.googlefiber.net [192.119.17.156]
6 17 ms 17 ms 17 ms 192.119.18.65
7 17 ms 16 ms 16 ms xe-4-0-1.edge1.SanJose3.Level3.net [4.53.208.73]
8 73 ms 72 ms 72 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 72 ms 72 ms 72 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 * * * Request timed out.
11 587 ms 540 ms 530 ms 192.34.76.2
12 535 ms 542 ms 572 ms 199.91.189.234
13 561 ms 538 ms * 199.91.189.28
14 538 ms 529 ms 529 ms 199.91.189.28

Trace complete.

[TorieBear]

Name of your Internet Service Provider (ISP): Casscomm

Ticket or reference number from your ISP. N/A: Said it wasn't anything wrong on their end.

State/Country: Illinois/USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Started on 10/17/2016 around 1pm Central time and now has been ongoing to this date.

Frequency (How often does the issue occur?) All the time now.

Content (Which content were you playing in-game when the issue occurred?) Started in the housing area but affects dungeons and instanced content. Cannot even do a simple low level dungeon without movement stuttering, skill usage that has seconds in between actual use and when people in the party get the healing/buffs etc.

Which in-game World were you playing on when the issue occurred? Started in Diablos where my main character is at. When I logged into my other character which resides on the Leviathan server I get the same issue.

Traceroute records (optional) (Learn how to generate traceroute record): N/A I do not play FFXIV on the PC so I am unsure of how this info will reflect the actual stuff that would be seen by a console.