Reporting Latency Related Issue (NA Data Center)

[DrakvaGaelicos]

Name of your Internet Service Provider (ISP): Comcast/Xfinity
Ticket or reference number from your ISP: N/A; they claim issue is not on their end or out of their control. Traceroute records seem to support.
State/Country: CA/USA
Date/Time: First week of December 2015 and ongoing ever since.
Constant, severe, unplayable spikes at 5:30-9:30 P.M. PST and frequent unplayable spikes at 1:00-3:00 A.M.
Frequency: Daily, Rare days of solid connection (fewer than 3 per month)
Content: Anything
Which in-game World were you playing on when the issue occurred? Malboro
Traceroute records: Run at approx. 9:30 P.M. when issue is just calming down. During peak times (5:30-8:30) times can range from 450ms-800ms per hop from steps 6 through 11, or time out altogether.

Tracing route to 199.91.189.24 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 15 ms 9 ms 8 ms 96.120.86.5
3 8 ms 8 ms 8 ms 68.85.104.89
4 10 ms 9 ms 10 ms 162.151.40.17
5 14 ms 14 ms 14 ms 4.68.71.25
6 89 ms 108 ms 99 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 85 ms 83 ms 90 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
8 101 ms 101 ms 100 ms 10.2.0.1
9 * 98 ms 97 ms 192.34.76.2
10 98 ms * 103 ms 199.91.189.234
11 100 ms 100 ms 100 ms 199.91.189.24

Trace complete.

-----------------------------------------------------------------------------------

Tracing route to 199.91.189.24 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 8 ms 15 ms 96.120.86.5
3 8 ms 8 ms 9 ms 68.85.104.89
4 10 ms 9 ms 11 ms 162.151.40.17
5 15 ms 15 ms 15 ms 4.68.71.25
6 84 ms 84 ms 83 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 83 ms 84 ms 84 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
8 101 ms * 101 ms 10.2.0.1
9 97 ms 97 ms 97 ms 192.34.76.2
10 * 98 ms 97 ms 199.91.189.234
11 * 101 ms 100 ms 199.91.189.24

Trace complete.

-----------------------------------------------------------------------------------

Tracing route to 199.91.189.24 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 8 ms 8 ms 96.120.86.5
3 25 ms 8 ms 8 ms 68.85.104.89
4 10 ms 9 ms 10 ms 162.151.40.17
5 15 ms 14 ms 14 ms 4.68.71.25
6 84 ms 83 ms 84 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 84 ms 84 ms 84 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
8 101 ms 101 ms * 10.2.0.1
9 97 ms 97 ms 97 ms 192.34.76.2
10 97 ms 97 ms 97 ms 199.91.189.234
11 101 ms 101 ms 100 ms 199.91.189.24

Trace complete.

-----------------------------------------------------------------------------------

Tracing route to 199.91.189.24 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 16 ms 8 ms 9 ms 96.120.86.5
3 8 ms 8 ms 8 ms 68.85.104.89
4 9 ms 9 ms 9 ms 162.151.40.17
5 15 ms 14 ms 14 ms 4.68.71.25
6 87 ms 83 ms 83 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 84 ms 83 ms 83 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
8 101 ms * * 10.2.0.1
9 97 ms 99 ms 97 ms 192.34.76.2
10 98 ms 98 ms 98 ms 199.91.189.234
11 * 101 ms 100 ms 199.91.189.24

Trace complete.

=======================================================

This issue has trouble me for seven months and there's been no relief. I'm unable to play progression content at times where a majority of groups run it, and that is the only activity that I haven't done. Prior to December 2015, gameplay was immaculate at all times of day.

Edit: Collapsing trace for space saving.