Reporting Latency Related Issue (NA Data Center)

[Tonjiar]

Name of ISP: AT&T
•Ticket or reference number from your ISP: They will not open a ticket for this issue
•State/Country: Louisiana/US
•Date/Time: any day or night
•Frequency: everyday; latency comes and goes
•Content: Everywhere while logged in
•Which in-game World were you playing on when the issue occurred? Enthnal/Faerie

Below is some information you might find useful. The trace route is pretty common. I don't see timeout until after L3 Montreal end point. I don't know how that ties into the front of the load balancing of the server farm for Faerie but this should be a good point that somewhere in L3's network and transition to your Data Center there is a drop off. I'd say a routing issue but because it's not something that's completely is down it's probably be something more dynamic. Maybe there is a physical SPF or card issue for one of yours or Level3's network hardware that is having CRC errors and needs to be swapped out.

[SinisterJointss]

ISP
Comcast

Ticket #
none

State/Country
Michigan, USA

Date/Time
Began the day I started playing, occurs at all times

Frequency
Constant

Content
All

World
Midgarsomnr

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 3 ms 2 ms 6 ms 10.0.0.1
2 16 ms 14 ms 12 ms 96.120.41.5
3 16 ms 13 ms 11 ms po91-ur02.stclaircty.mi.michigan.comcast.net [68.85.85.97]
4 20 ms 19 ms 15 ms te-0-6-0-8-ar02.taylor.mi.michigan.comcast.net [68.87.191.69]
5 15 ms 16 ms 19 ms ae3.bar2.Detroit1.Level3.net [4.68.71.37]
6 40 ms 44 ms 39 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
7 45 ms 39 ms 39 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
8 38 ms 39 ms 39 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 46 ms 39 ms 41 ms 10.2.0.1
10 39 ms 43 ms 118 ms 192.34.76.2
11 97 ms 202 ms 128 ms 199.91.189.234
12 41 ms 44 ms 49 ms 199.91.189.30

Trace complete.

After looking over every single trace route of people posting here, the culprit is most definitely level3.net