Reporting Latency Related Issue (NA Data Center)

[DoomsSong]

• Name of your Internet Service Provider.
  Wide Open West
• Ticket or reference number from your ISP.
  The issue is not on their side. Other games I play frequently that utilize online multiplayer run perfectly. This is the only game I play that has packet loss issues.
• State/Country
  IN/USA
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
  I just started playing again three days ago after a six month break on my new pc. I noticed almost immediately there was a problem, (though at first I thought it was my connection.) The issue is constant.
• Frequency (How often does the issue occur?)
  Packet loss occurs every 30 - 60 seconds.
• Content (Which content were you playing in-game when the issue occurred?)
  The issue happens in all aspects of the game once or twice a minute.
• Which in-game World were you playing on when the issue occurred?
  Exodus

I can't comfortably play the game with other players/ enemies appearing to teleport around due to frequent packet loss.. I wouldn't have even started playing again if I knew this was going to be the state of things. I certainty wouldn't be playing now if I didn't have a subscription running. I understand these things happen in large MMOs where updates are frequent, but this is annoying as I'm limited on what I can do in game because of crappy server performance. Honestly, we're all paying for a quality service. Subscription time should be credited to all players who haven't been able to play the game to it's full potential. That or just fix the problem. Get on it SE!

[ToozdaysChild]

ISP
Cable One

Ticket #
none

State/Country
Alabama, USA

Date/Time
Began the day I started playing, occurs at all times

Frequency
Constant

Content
All

World
Adamantoise; test chracter on Brynhildr also experienced the problem

I installed the game a few days ago and was able to play for a little while, but experienced some intermittent lag and was booted with a 90002 error a few times. The issue has gotten progressively worse; at the time of this post, the most I can do is walk around, unable to interact with anything, use skills, or do anything related to play, before being booted after about 45-60 seconds. I've tried port forwarding and services like WTFast with no change.

The game is entirely unplayable in this state, and I don't see any way the problem could be clientside.