Reporting Latency Related Issue (NA Data Center)

[FreelanceWizard]

Name of your Internet Service Provider (ISP): Comcast Business
Ticket or reference number from your ISP: TBD
State/Country: Tennessee, US
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Predominantly from 6-10pm Central (UTC-6). The problem started around 1/26/16 and has gotten progressively worse.
Frequency (How often does the issue occur?): Every night as of 1/28/16.
Content (Which content were you playing in-game when the issue occurred?): Instances as well as open world content.
Which in-game World were you playing on when the issue occurred? Balmung
Traceroute records (optional) (Learn how to generate traceroute record):

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 <1 ms <1 ms <1 ms 75-151-200-178-Memphis.hfc.comcastbusiness.net [75.151.200.178]
3 10 ms 11 ms 11 ms 96.120.15.45
4 9 ms 9 ms 8 ms te-0-0-0-3-ur02.dannythomas.tn.malt.comcast.net [68.86.112.165]
5 9 ms 11 ms 11 ms te-0-4-0-2-ar02.winchester.tn.malt.comcast.net [162.151.82.53]
6 19 ms 20 ms 19 ms be-22258-cr02.dallas.tx.ibone.comcast.net [68.86.93.93]
7 * 22 ms 20 ms be-22258-cr02.dallas.tx.ibone.comcast.net [68.86.93.93]
8 * * 69 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 56 ms 54 ms 60 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
10 54 ms 53 ms 53 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
11 * 53 ms 162 ms 192.34.76.10
12 74 ms 81 ms 71 ms 199.91.189.242
13 75 ms 78 ms 76 ms 199.91.189.30

Pathping trace:

Tracing route to 199.91.189.30 over a maximum of 30 hops

0 technocracy [192.168.1.51]
1 192.168.1.1
2 75-151-200-178-Memphis.hfc.comcastbusiness.net [75.151.200.178]
3 96.120.15.45
4 te-0-0-0-3-ur02.dannythomas.tn.malt.comcast.net [68.86.112.165]
5 te-0-4-0-1-ar02.winchester.tn.malt.comcast.net [162.151.82.49]
6 be-22258-cr02.dallas.tx.ibone.comcast.net [68.86.93.93]
7 be-22258-cr02.dallas.tx.ibone.comcast.net [68.86.93.93]
8 * ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
10 ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
11 ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
12 192.34.76.10
13 199.91.189.242
14 199.91.189.30

Computing statistics for 350 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 technocracy [192.168.1.51]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 0ms 0/ 100 = 0% 0/ 100 = 0% 75-151-200-178-Memphis.hfc.comcastbusiness.net [75.151.200.178]
0/ 100 = 0% |
3 8ms 1/ 100 = 1% 1/ 100 = 1% 96.120.15.45
0/ 100 = 0% |
4 10ms 0/ 100 = 0% 0/ 100 = 0% te-0-0-0-3-ur02.dannythomas.tn.malt.comcast.net [68.86.112.165]
0/ 100 = 0% |
5 12ms 0/ 100 = 0% 0/ 100 = 0% te-0-4-0-1-ar02.winchester.tn.malt.comcast.net [162.151.82.49]
0/ 100 = 0% |
6 20ms 0/ 100 = 0% 0/ 100 = 0% be-22258-cr02.dallas.tx.ibone.comcast.net [68.86.93.93]
0/ 100 = 0% |
7 20ms 0/ 100 = 0% 0/ 100 = 0% be-22258-cr02.dallas.tx.ibone.comcast.net [68.86.93.93]
0/ 100 = 0% |
8 81ms 0/ 100 = 0% 0/ 100 = 0% ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
0/ 100 = 0% |
9 81ms 0/ 100 = 0% 0/ 100 = 0% ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
0/ 100 = 0% |
10 84ms 0/ 100 = 0% 0/ 100 = 0% ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
1/ 100 = 1% |
11 54ms 1/ 100 = 1% 0/ 100 = 0% ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
14/ 100 = 14% |
12 75ms 19/ 100 = 19% 4/ 100 = 4% 192.34.76.10
0/ 100 = 0% |
13 74ms 15/ 100 = 15% 0/ 100 = 0% 199.91.189.242
3/ 100 = 3% |
14 73ms 18/ 100 = 18% 0/ 100 = 0% 199.91.189.30

Trace complete.

[Seraphyna]

• Name of your Internet Service Provider (ISP): Comcast
• Ticket or reference number from your ISP: Not needed. Not on their end.
• State/Country: Colorado, USA
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Any day/time.
• Frequency (How often does the issue occur?): Constantly, doesn't matter the day or time of day.
• Content (Which content were you playing in-game when the issue occurred?): Teleporting, dungeons, just standing there..
• Which in-game World were you playing on when the issue occurred?: Cactuar

I don't think you guys fully understand that we are paying customers. We paid for the game. We paid for expansions. And we also pay for a monthly subscription. The game, as it is, is unplayable. I am currently paying for a service I cannot use.

I play another MMO that is routed through Level3 as well. I do not have these same issues. In fact, I have no lag or disconnect issues at all while playing that game. I only have problems playing FFXIV. This is an issue and it needs to be corrected.

[Zangetsu]

This issue has plagued my FC since release. We used to joke about people getting off wifi and that we would mail them a 100 ft. ethernet cord to plug straight in. First it was a couple from NE Canada, then it was a couple from NW Canada, and now its me and my other friend in south Florida. Same time at around 7-10 pm EST. We got to the point where we don't even raid together anymore because its impossible to play during these times and are the only times we can all get together. We all met in 1.0 and continued playing together until all this started and destroyed our ability to play together.

This issue started for me when I was in diadem. We all soon realized through shouts that most that were affected were on PC and using Comcast. PS4 seemed to be unaffected.( due to PSN? do they run different routes to SE servers?)

I find it strange that we haven't even has somewhat of an update on whats going on. Just looking at all the posts there seems to be evidence where the problem is. It has been a few days short of 2 months since this post was created.

[Phosion]

Here is another latency issue:
ISP: Comcast
Ticket from ISP: they refused to open a ticket
State/Country: Indiana, US
Date/Time: every night from 7:00 pm - 11:00 pm EST.
Frequency: Every night
Content: Any
Server: Brynhildr
Tracert: See below

3 15 ms 28 ms 15 ms Te0-7-0-5-sur02.kokomo.in.indiana.comcast.net [162.151.34.221]
4 40 ms 21 ms 20 ms te-8-1-ur01.wchicago.il.chicago.comcast.net [68.87.233.125]
5 85 ms 81 ms 26 ms te-1-1-0-2-ar01.indianapolis.in.indiana.comcast.net [69.139.201.173]
6 29 ms 29 ms 39 ms hu-1-13-0-0-ar01.area4.il.chicago.comcast.net [68.86.187.245]
7 * 30 ms 45 ms 4.68.63.125
8 178 ms 229 ms 226 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 104 ms 204 ms 213 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
10 49 ms 48 ms 60 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
11 64 ms 79 ms 62 ms 192.34.76.10
12 67 ms 63 ms 64 ms 199.91.189.242
13 65 ms * 61 ms 199.91.189.46

[Downdrop]

This issue has plagued my FC since release. We used to joke about people getting off wifi and that we would mail them a 100 ft. ethernet cord to plug straight in. First it was a couple from NE Canada, then it was a couple from NW Canada, and now its me and my other friend in south Florida. Same time at around 7-10 pm EST. We got to the point where we don't even raid together anymore because its impossible to play during these times and are the only times we can all get together. We all met in 1.0 and continued playing together until all this started and destroyed our ability to play together.

This issue started for me when I was in diadem. We all soon realized through shouts that most that were affected were on PC and using Comcast. PS4 seemed to be unaffected.( due to PSN? do they run different routes to SE servers?)

I find it strange that we haven't even has somewhat of an update on whats going on. Just looking at all the posts there seems to be evidence where the problem is. It has been a few days short of 2 months since this post was created.

My husband played this game over a year ago and said he had the exact same problems as what is going on now. This problem as you said has been going on for much longer then Square Enix wants to admit. When I asked him about it he said he was told that the game uses certain ports that make it appear to be peer 2 peer filesharing and that many ISPs throttle known filesharing ports. I would think that PSN uses different ports then the PC but I'm talking about stuff I don't know much about. I will say that my pings are low despite having a large packet loss which to me feels more like being throttled then internet congestion which would also cause a high ping.

Isn't this a net neutrality issue if it is in fact throttling?

[Blacktestament7]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: cr554913330
State/Country: Baltimore, Maryland, USA
Date/Time: 2000 (8:00PM), 2/1/2016
Frequency: Alot alothough this is the first time I've gotten a 90k disconnect
Content: lag spikes in Duty Roulette: Trials - Battle at Big Keep then expanded to full 90k and packet loss while Mining in the Churning Mists afterward
Which in-game World were you playing on when the issue occurred? Siren

Traceroute records
C:\WINDOWS\system32>tracert 184.107.107.176

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 <1 ms 1 ms <1 ms router.asus.com [192.168.1.1]
2 12 ms 18 ms 9 ms 96.120.104.109
3 9 ms 11 ms 8 ms xe-9-2-0-32767-sur01.kirkave.md.bad.comcast.net [69.139.215.61]
4 11 ms 8 ms 9 ms ae-32-0-ar01.whitemarsh.md.bad.comcast.net [68.85.114.249]
5 * * 11 ms lag-5.bear1.Baltimore1.Level3.net [4.68.71.113]
6 14 ms 20 ms 11 ms ae-1-11.bear2.Baltimore1.Level3.net [4.69.204.174]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 24 ms 26 ms 27 ms ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
12 26 ms 29 ms 38 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
13 32 ms 27 ms 25 ms 4.59.178.62
14 53 ms 52 ms 52 ms te5-5.cr1.mtl.iweb.com [184.107.1.65]
15 26 ms 28 ms 25 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
16 26 ms 26 ms 49 ms 174.142.115.218
17 30 ms 28 ms 27 ms 184.107.107.176

Trace complete.

I do know when I tracerouted with the game up, during that request timed out period I got a 90k disconnect.

[Sub-Xero]

•Name of your Internet Service Provider (ISP): Comcast
•Ticket or reference number from your ISP: Unable to obtain one.
•State/Country: WA, USA
•Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.: This started happening consistently for me about three weeks ago. It happens every, single evening around the same time(s). It generally starts around 3-4PM PST and ends around 730-8PM PST.
•Frequency (How often does the issue occur?): Every evening/night.
•Content (Which content were you playing in-game when the issue occurred?): Any and all content.
•Which in-game World were you playing on when the issue occurred?: Gilgamesh.
•Traceroute records: Tracing route to 199.91.189.57 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 12 ms 11 ms 11 ms te-0-0-0-4-sur01.tumwater.wa.seattle.comcast.net [68.86.113.97]
4 23 ms 13 ms 13 ms be-44-ar01.burien.wa.seattle.comcast.net [69.139.164.18]
5 14 ms 16 ms 12 ms 4.68.71.77
6 84 ms 84 ms 83 ms ae-32-52.ebr2.Seattle1.Level3.net [4.69.147.182]
7 83 ms 83 ms 86 ms ae-2-2.ebr2.Denver1.Level3.net [4.69.132.54]
8 * * * Request timed out.
9 83 ms 83 ms 82 ms ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
10 272 ms 213 ms 214 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
11 84 ms 92 ms 84 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
12 128 ms 96 ms 96 ms 192.34.76.10
13 97 ms 106 ms 96 ms 199.91.189.242

Every hop after that is "request timed out."

[Desire]

now getting dc'd every few min PLEASE fix this is stupid!

see previous post for info

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 7 ms 3 ms 5 ms 192.168.1.1
2 21 ms 33 ms 19 ms 96.120.24.209
3 20 ms 11 ms 8 ms te-0-2-0-3-sur04.algonquin.il.chicago.comcast.net [68.86.118.237]
4 18 ms 15 ms 19 ms te-2-7-0-7-ar01.area4.il.chicago.comcast.net [68.86.196.201]
5 * * * Request timed out.
6 200 ms 213 ms 218 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 178 ms 116 ms 210 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 34 ms 33 ms 38 ms 4.59.178.62
9 50 ms 54 ms 47 ms te5-5.cr1.mtl.iweb.com [184.107.1.65]
10 43 ms 41 ms 42 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
11 61 ms 49 ms 41 ms 174.142.115.218
12 42 ms 41 ms 41 ms 184.107.107.176

Trace complete.


Tracing route to 184.107.107.176 over a maximum of 30 hops

1 2 ms <1 ms 1 ms 192.168.1.1
2 18 ms 17 ms 11 ms 96.120.24.209
3 16 ms 10 ms 17 ms te-0-2-0-3-sur04.algonquin.il.chicago.comcast.net [68.86.118.237]
4 12 ms 14 ms 28 ms te-8-2-ur01.griffith.in.chicago.comcast.net [69.139.201.69]
5 * * * Request timed out.
6 33 ms 32 ms 40 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 33 ms 35 ms 37 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 32 ms 34 ms 33 ms 4.59.178.62
9 * * 47 ms te5-5.cr1.mtl.iweb.com [184.107.1.65]
10 57 ms 41 ms 40 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
11 40 ms 40 ms 42 ms 174.142.115.218
12 41 ms 42 ms 42 ms 184.107.107.176

Trace complete.

[szalkerous]

• Name of your Internet Service Provider (ISP): Comcast
• Ticket or reference number from your ISP: Not needed. Not on their end.
• State/Country: New Hampshire, USA
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Past few weeks, last 24 hours much worse.
• Frequency (How often does the issue occur?): All day, worse during peak traffic hours.
• Content (Which content were you playing in-game when the issue occurred?): Constantly lagging, jerky motion, delayed responses up to 10 seconds in duration. Worse in heavily populated areas / trials & dungeons. Nearly impossible to play.
• Which in-game World were you playing on when the issue occurred?: Excalibur

Traceroute log:

Tracing route to 199.91.189.45 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  10.2.0.1
  2     *        *        *     Request timed out.
  3    18 ms     9 ms    13 ms  te-8-1-sr01.mtvernon.nh.boston.comcast.net [68.8
5.185.125]
  4    42 ms    44 ms    31 ms  te-7-1-ur01.londonderry.nh.boston.comcast.net [6
8.87.145.133]
  5    11 ms    16 ms    15 ms  be-31-ar01.needham.ma.boston.comcast.net [68.85.
106.93]
  6     9 ms    11 ms    11 ms  4.68.71.217
  7    46 ms    42 ms    38 ms  ae-11-11.car2.montreal2.level3.net [4.69.141.1]

  8    38 ms    39 ms    37 ms  ae-11-11.car2.montreal2.level3.net [4.69.141.1]

  9    41 ms    93 ms    40 ms  ormuco-comm.car2.montreal2.level3.net [4.59.178.
74]
 10    54 ms     *        *     192.34.76.10
 11     *       56 ms     *     199.91.189.242
 12    56 ms    60 ms     *     199.91.189.45
 13    53 ms     *       53 ms  199.91.189.45

Ping log:

Pinging 199.91.189.45 with 32 bytes of data:

(ping details omitted)

Ping statistics for 199.91.189.45:
    Packets: Sent = 100, Received = 76, Lost = 24 (24% loss),
Approximate round trip times in milli-seconds:
    Minimum = 51ms, Maximum = 256ms, Average = 67ms

[Skaw]

•Name of your Internet Service Provider (ISP): Mediacom Cable Internet AND T-Mobile Mobile Broadband.
•Ticket or reference number from your ISP: Not a local issue. Whenever issues arise it's always in Canada, close to the data center.
•State/Country: Deleware, USA
•Date/Time: Feb 1st, 2016, 9:15 PM Eastern
•Frequency (How often does the issue occur?): Nightly for the most part of the last 3 or 4 months, usually between 6:30 PM and 10:30 PM.
•Content (Which content were you playing in-game when the issue occurred?): All content.
•Which in-game World were you playing on when the issue occurred?: Lamia
•Traceroute records:


Several 90002 disconnects tonight, first time it's been bad enough to make the game completely unplayable rather than just a huge inconvenience.