Reporting Latency Related Issue (NA Data Center)

[Sekal]

ISP: Comcast
Location: Colorado, US
Date/Time: 4:45PM PST - 8:30PM PST.
Frequency: Daily for two weeks straight. Ping Spikes every 1-3 minutes.
Content: Any content. Especially noticeable in Dungeons/Trials/Raids.
In-Game World: Sargatanas - Aether Data Center.
Trace Route:

Tracing route to 199.91.189.33 over a maximum of 30 hops

4 18 ms 11 ms 12 ms ae-33-ar01.denver.co.denver.comcast.net [68.86.103.37]
5 11 ms 12 ms 11 ms 4.68.63.165
6 56 ms 56 ms 56 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 56 ms 55 ms 56 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 57 ms 57 ms 57 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 70 ms 73 ms 71 ms 192.34.76.10
10 * * 75 ms 199.91.189.242
11 69 ms 69 ms 69 ms 199.91.189.33

Issue occurs on a nightly basis at approximately the same time, for roughly the same duration for going on two weeks straight.

UPDATE: 2/1/2016

TraceRoute Records. - These ones highlight the problem area, again, with very high latency.

Tracing route to 199.91.189.33 over a maximum of 30 hops

4 11 ms 17 ms 11 ms ae-33-ar01.denver.co.denver.comcast.net [68.86.103.37]
5 11 ms 13 ms 11 ms 4.68.63.165
6 90 ms 56 ms 57 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 432 ms 56 ms 56 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 58 ms 58 ms 57 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 70 ms * 72 ms 192.34.76.10
10 69 ms 69 ms 70 ms 199.91.189.242
11 71 ms 70 ms 73 ms 199.91.189.33

Trace complete.

[Skoalbandits]

Name of your Internet Service Provider (ISP): Comcast
State/Country: Michigan, USA
Date/Time: 1/31/2016
Frequency (How often does the issue occur?): All hours in the day - constant lag and packet loss regardless of the time.
Content : Everything, affects all aspects of gameplay. (Crafting, gathering, dungeons, etc etc)
Which in-game World were you playing on when the issue occurred?: Ultros

Traceroute records:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

Skoalbandits>tracert 199.91.189.39

Tracing route to 199.91.189.39 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    48 ms    36 ms    30 ms  c-73-18-131-1.hsd1.mi.comcast.net [73.18.131.1]

  3    10 ms    17 ms    16 ms  te-8-2-ur02.clinton2.mi.michigan.comcast.net [68
.86.120.41]
  4    15 ms    13 ms    15 ms  te-0-4-0-11-ar02.pontiac.mi.michigan.comcast.net
 [68.87.191.30]
  5    18 ms    13 ms    14 ms  ae2.bar1.Detroit1.Level3.net [4.68.71.33]
  6    69 ms   127 ms   222 ms  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

  7   182 ms   203 ms   202 ms  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

  8    37 ms    42 ms    40 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
  9    60 ms    59 ms     *     192.34.76.10
 10    57 ms    58 ms     *     199.91.189.242
 11    56 ms    54 ms    70 ms  199.91.189.39

Trace complete.

Ping Test:

[Desire]

Game practically unplayable between 6pm-11pm cst, Severe lag spikes, stop and go motion for hrs on end, skills take 5-20 sec to go off, and game completely freezes sometimes in dungeons. Been only for about a week and a half now. Before that it was fine. All other times of the day/night game is perfectly fine with average ping between 20-50ms.


Name of your Internet Service Provider (ISP): Comcast

Ticket or reference number from your ISP. N/A they say its not on their end...

State/Country: Il, USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Over a week and a half ago, between 6-11 pm cst everynight.

Frequency (How often does the issue occur?): Everynight

Content (Which content were you playing in-game when the issue occurred?): all content, however worse in dungeons and raids.

Which in-game World were you playing on when the issue occurred?: Lamia

Traceroute records
Tracing route to 184.107.107.176 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.1.1
2 35 ms 15 ms 19 ms 96.120.24.209
3 11 ms 10 ms 19 ms te-0-2-0-3-sur04.algonquin.il.chicago.comcast.net [68.86.118.237]
4 16 ms 13 ms 16 ms 68.87.232.197
5 * * * Request timed out.
6 37 ms 37 ms 40 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 33 ms 32 ms 41 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 52 ms 36 ms 32 ms 4.59.178.62
9 64 ms 54 ms 52 ms te5-5.cr1.mtl.iweb.com [184.107.1.65]
10 202 ms 265 ms 360 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
11 48 ms 46 ms 48 ms 174.142.115.218
12 40 ms 60 ms 84 ms 184.107.107.176

Trace complete.


Tracing route to 184.107.107.176 over a maximum of 30 hops

1 <1 ms <1 ms 6 ms 192.168.1.1
2 10 ms 27 ms 12 ms 96.120.24.209
3 19 ms 10 ms 20 ms te-0-2-0-3-sur04.algonquin.il.chicago.comcast.net [68.86.118.237]
4 14 ms 22 ms 14 ms te-2-7-0-7-ar01.area4.il.chicago.comcast.net [68.86.196.201]
5 * * * Request timed out.
6 34 ms 34 ms 38 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 40 ms 33 ms 45 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 35 ms 40 ms 46 ms 4.59.178.62
9 46 ms * 46 ms te5-5.cr1.mtl.iweb.com [184.107.1.65]
10 207 ms 249 ms 273 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
11 48 ms 43 ms 46 ms 174.142.115.218
12 48 ms 45 ms 54 ms 184.107.107.176

Trace complete.


Tracing route to 184.107.107.176 over a maximum of 30 hops

1 1 ms <1 ms 1 ms 192.168.1.1
2 21 ms 10 ms 10 ms 96.120.24.209
3 12 ms 11 ms 10 ms te-0-2-0-3-sur04.algonquin.il.chicago.comcast.net [68.86.118.237]
4 31 ms 20 ms 15 ms te-0-8-0-11-ar01.area4.il.chicago.comcast.net [162.151.45.21]
5 * * * Request timed out.
6 88 ms 109 ms 237 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 59 ms 238 ms 231 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 47 ms 33 ms 33 ms 4.59.178.62
9 59 ms 48 ms 46 ms te5-5.cr1.mtl.iweb.com [184.107.1.65]
10 137 ms 41 ms 42 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
11 42 ms 38 ms 39 ms 174.142.115.218
12 46 ms 42 ms 43 ms 184.107.107.176

Trace complete.

The above tracerts are mild compaired to most days, I will try and get some really bad ones and post them as I get them. The lag is horrible in the evenings and makes the game unplayable between the above hrs. Comcast says its not on their end, this only happens with ff14. I have no issues with lag what so ever outside of ff14 or in other games. Hope this info helps.

[Ryklin]

Seriously, can this be addressed, or even acknowledged? I pay for the internet every month, I pay for the game every month, I'm not going to have a 3rd monthly subscription to WTFast just so I can play what I'm already paying for simply because your IT people don't feel like digging into the problem or working with Comcast to sort it out. I have been subscribed since ARR launched, but lack of communication, which BTW is the same reason FFXIV 1.0 was destroyed by a giant fiery meteor and dragon; will be the one thing that makes me say "you know what, there are FTP games that are more interested and solving IT issues than this." And just make me walk away.

[Otomis]

SE, This seems to be on your end or near your end. I did this several times and had the same results for packet loss, please fix it, emergency maintenance, extended maintenance. It is better than not being able to Raid.

[IMG][/IMG]

[synnap]

Name of your Internet Service Provider (ISP)
Time Warner Cable (TWC)

Ticket or reference number from your ISP.
They refuse to open a ticket; says the problem isn't on their end.

State/Country
Kentucky, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
Started around 1/11/16. Happens throughout the day, in normal world and dungeons.

Frequency (How often does the issue occur?)
Once every 5-10 minutes.

Content (Which content were you playing in-game when the issue occurred?)
Dungeons, Open World

Which in-game World were you playing on when the issue occurred?
Siren

Traceroute records (optional) (Learn how to generate traceroute record)


I am not paying for a VPN service to bypass the Montreal Level3 server that's having SO MANY issues. That's simply not an option. Please investigate and contact Level3 and have them investigate it.

[Downdrop]

A new day, and with it, brings new daily 7pm lags. Not sure how many pings, traceroutes, and complaints I can make. This problem is certainly not my fault and it's not going away.

Traceroute performed on 02/01/16 at 7:00pm

Tracing route to 199.91.189.39 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  192.168.1.1
  2    <1 ms    <1 ms     1 ms  10.1.10.1
  3    16 ms     7 ms     8 ms  96.120.36.173
  4     9 ms     7 ms     8 ms  xe-11-2-2-sur01.gardens.fl.pompano.comcast.net [68.85.83.241]
  5    10 ms     9 ms    10 ms  xe-4-1-3-0-ar02.stuart.fl.pompano.comcast.net [162.151.42.173]
  6    15 ms    13 ms    13 ms  hu-0-9-0-1-ar01.northdade.fl.pompano.comcast.net [69.139.182.37]
  7     *       13 ms    23 ms  ae13.edge2.Miami1.Level3.net [4.68.62.149]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12    50 ms    49 ms    50 ms  ae-101-101.ebr1.Washington12.Level3.net [4.69.204.229]
 13    55 ms    49 ms    49 ms  ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16    49 ms    51 ms    49 ms  ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
 17    49 ms    50 ms    49 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

 18    50 ms    50 ms    49 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
 19    72 ms    72 ms    71 ms  192.34.76.10
 20    72 ms    72 ms    72 ms  199.91.189.242
 21    73 ms    72 ms    72 ms  199.91.189.39

Trace complete.

Ping performed on 02/01/16 at approx 7:06pm

Pinging 199.91.189.39 with 32 bytes of data:
Reply from 199.91.189.39: bytes=32 time=71ms TTL=239
Reply from 199.91.189.39: bytes=32 time=83ms TTL=239
Reply from 199.91.189.39: bytes=32 time=73ms TTL=239
Reply from 199.91.189.39: bytes=32 time=72ms TTL=239
Request timed out.

Ping statistics for 199.91.189.39:
    Packets: Sent = 5, Received = 4, Lost = 1 (20% loss),
Approximate round trip times in milli-seconds:
    Minimum = 71ms, Maximum = 83ms, Average = 74ms

The next thing I'm going to start wondering is who I need to contact for refunds.

EDIT: Time is in eastern standard.

[Adegx]

Name of your Internet Service Provider (ISP) Comcast
Ticket or reference number from your ISP.
State/Country MS/USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) 6 pm CST - 8 cst
Frequency (How often does the issue occur?) Nightly
Content (Which content were you playing in-game when the issue occurred?) All
Which in-game World were you playing on when the issue occurred? Admantoise



5 19 ms 24 ms 25 ms te-0-4-0-4-ar02.winchester.tn.malt.comcast.net [162.151.82.165]
6 24 ms 23 ms 22 ms te-0-3-0-1-ar02.dannythomas.tn.malt.comcast.net [162.151.82.17]
7 37 ms 38 ms 38 ms be-22258-cr02.dallas.tx.ibone.comcast.net [68.86.93.93]
8 * * * Request timed out.
9 197 ms 213 ms 220 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
10 226 ms 217 ms 235 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
11 60 ms 72 ms 62 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
12 79 ms 79 ms 85 ms 192.34.76.10
13 86 ms 79 ms 79 ms 199.91.189.242
14 82 ms 80 ms * 199.91.189.30
15 * 78 ms 83 ms 199.91.189.30

[Desire]

And again another day of lagging started at exactly 6pm cst.....prob wont stop till 11pm as always....

And another question why are we hopping twice at the level 3 hub in Montreal both with the same IP?

ISP= Comcast...see previous post for all other data..

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.1.1
2 16 ms 31 ms 9 ms 96.120.24.209
3 15 ms 12 ms 10 ms te-0-2-0-3-sur04.algonquin.il.chicago.comcast.net [68.86.118.237]
4 12 ms 42 ms 18 ms 10g-8-2-sr01.elkhart.in.sbend.comcast.net [68.87.235.137]
5 * * * Request timed out.
6 205 ms 213 ms 237 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 103 ms 222 ms 202 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 33 ms 33 ms 39 ms 4.59.178.62
9 59 ms 48 ms 46 ms te5-5.cr1.mtl.iweb.com [184.107.1.65]
10 47 ms 41 ms 39 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
11 49 ms 54 ms 41 ms 174.142.115.218
12 46 ms 40 ms 40 ms 184.107.107.176

Trace complete.

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 1 ms 1 ms <1 ms 192.168.1.1
2 10 ms 45 ms 10 ms 96.120.24.209
3 19 ms 10 ms 8 ms te-0-2-0-3-sur04.algonquin.il.chicago.comcast.net [68.86.118.237]
4 17 ms 16 ms 14 ms te-2-7-0-4-ar01.area4.il.chicago.comcast.net [68.87.230.41]
5 * * * Request timed out.
6 209 ms 241 ms 234 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 110 ms 49 ms 135 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 34 ms 35 ms 34 ms 4.59.178.62
9 63 ms 47 ms 46 ms te5-5.cr1.mtl.iweb.com [184.107.1.65]
10 40 ms 41 ms 57 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
11 60 ms 65 ms 44 ms 174.142.115.218
12 44 ms 43 ms 45 ms 184.107.107.176

Trace complete.

[WhenInDoubt]

Name of your Internet Service Provider: Comcast
Ticket or reference number from your ISP: TBD
State/Country: Colorado, U.S.
Date/Time: Anywhere between about 4:00pm-7:00pm PST.
Frequency: Almost every single day for about 2 weeks now.
Content: All content - open maps, towns, instances, raids and dungeons.
World: Gilgamesh