Reporting Latency Related Issue (NA Data Center)

[Seraphsatan]

•Name of your Internet Service Provider (ISP) Comcast
•Ticket or reference number from your ISP. None
•State/Country Michigan MI, USA
•Date/Time Between 7-11pm est (only time I play during week)
•Frequency very often lag being 1-5 seconds long every 5-10 sec
•Content everywhere world and dungeons (duty finder)
•Which in-game World were you playing on when the issue occurred? Ultros
•Traceroute records (optional)

1 <1ms <1ms <1ms 192.168.0.1
2 10ms 9ms 9ms 96.120.40.185
3 9ms 8ms 9ms xe-9-1-0-sur02.newhaven.mi.michigan.comcast.net [68.85.188.169]
4 17ms 17ms 18ms be-5-ar02.pontiac.mi.michigan.comcast.net [68.87.191.193]
5 16ms 16ms 17ms ae2.bar1.Detroit1.Level3.net [4.68.71.33]
6 41ms 41ms 41ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 42ms 41ms 41ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 42ms 42ms 43ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 59ms 61ms 59ms 192.34.76.10
10 59ms 59ms 61ms 199.91.189.242
11 59ms 60ms * 199.91.189.74
12 61ms 59ms 59ms 199.91.189.74

That time looked good but on subsequent runs LINE # 6 and 7 show randoms spikes to 140ms thru 240ms ( ae-10-10.car2.Montreal2.Level3.net [4.69.153.86])

Edit: Also this seems to be worst ever this week, before it was reasonable and slight.

[Imrathion]

so like everyone else on the past 11 pages, i have the same lag and its been like this for a while. i am personally tired of this, and I'm starting to find it real difficult to pay for a broken game.

The question that I'm sure we are all wanting/demanding at this point is will Square Enix do anything about it? A response from a dev who has some information would be great.

We are Waiting...................