Name of your Internet Service Provider (ISP)
Comcast

Ticket or reference number from your ISP.
None.

State/Country
CO / USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
Continues nightly between 6pm-10pm MT, has been occurring often the past 1-2 months.


Frequency (How often does the issue occur?)
Constantly. Every couple minutes the game would lock for 5-30 seconds. Even got 90002 error once.

Content (Which content were you playing in-game when the issue occurred?)
Alexander - The Arm of the Father (Savage)

Which in-game World were you playing on when the issue occurred?
Diabolos

Traceroute records (optional) (Learn how to generate traceroute record)
Tracing route to 199.91.189.38 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 15 ms 14 ms 9 ms c-73-217-28-1.hsd1.co.comcast.net [73.217.28.1]
3 8 ms 8 ms 7 ms xe-9-0-0-sur02.wheatridge.co.denver.comcast.net [68.86.129.21]
4 8 ms 8 ms 26 ms ae-10-sur03.wheatridge.co.denver.comcast.net [162.151.51.41]
5 10 ms 8 ms 10 ms ae-30-ar01.denver.co.denver.comcast.net [162.151.51.9]
6 9 ms 9 ms 9 ms 4.68.63.165
7 264 ms 247 ms 247 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 73 ms 99 ms 100 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 55 ms 55 ms 56 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 83 ms 68 ms 66 ms 192.34.76.10
11 69 ms 76 ms 69 ms 199.91.189.242
12 68 ms 68 ms 67 ms 199.91.189.38