Reporting Latency Related Issue (NA Data Center)

[Inemity]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP. N/A
State/Country: Massachusetts, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) Usually after 8pm
Frequency (How often does the issue occur?) Every night.
Content (Which content were you playing in-game when the issue occurred?) Crafting/Gathering
Which in-game World were you playing on when the issue occurred? Excalibur
Traceroute records (optional):
1 7 ms <1 ms 2 ms 172.16.0.1
2 18 ms 13 ms 26 ms 96.120.65.21
3 14 ms 18 ms 19 ms te-4-2-sr01.winchendon.ma.boston.comcast.net [68
.87.159.137]
4 20 ms 15 ms 17 ms te-0-0-0-7-sur01.gardner.ma.boston.comcast.net [
68.87.146.221]
5 37 ms 30 ms 27 ms be-45-ar01.needham.ma.boston.comcast.net [162.15
1.52.65]
6 16 ms 21 ms 17 ms 4.68.71.217
7 51 ms 51 ms 60 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

8 105 ms 77 ms 201 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

9 59 ms 56 ms 49 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
10 70 ms 61 ms 79 ms 192.34.76.10
11 63 ms 69 ms 69 ms 199.91.189.242
12 68 ms 75 ms 71 ms 199.91.189.45

Trace complete.

[Fleshette]

Name of your Internet Service Provider (ISP) - Comcast

Ticket or reference number from your ISP - NA

State/Country - New Jersey, USA

Date/Time Issue began - Late December 2015.

Frequency (How often does the issue occur?) Every day from 6pm-11pm EST, game will stop in place for 3-10 seconds, then all data will come in and game will be in what can best be described as 'fast forward', which can happen in varying frequency from twice a minute to once every ten minute intervals. Also it may come and go during the day on weekends, but not as much.

Content (Which content were you playing in-game when the issue occurred?) - Everywhere.

Which in-game World were you playing on when the issue occurred? Excalibur - Primal data center