Reporting Latency Related Issue (NA Data Center)

[Lissandra]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: None was provided; they say there is no issue on their end
State/Country: CA / USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Started roughly a week and a half ago and only occurs during NA primetime (5-6 to 8-9pm pst)
Frequency (How often does the issue occur?): Everyday
Content (Which content were you playing in-game when the issue occurred?): Doing roulettes or just up and about in the game.
Which in-game World were you playing on when the issue occurred?: Balmung
Traceroute records (optional) (Learn how to generate traceroute record)

[Drood424]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP. none - no problem on their end
State/Country: Illinois/USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Worst from 7pm CST onward
Frequency (How often does the issue occur?): always
Content (Which content were you playing in-game when the issue occurred?): everywhere in the game, from dungeons to open-world content
Which in-game World were you playing on when the issue occurred?: Lamia
Traceroute records (optional) N/A