• Name of your Internet Service Provider (ISP): Comcast
  • Ticket or reference number from your ISP: They claim nothing is wrong.
  • State/Country: NJ, USA
  • Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): It started happening on 11/23/15. I experience massive packet loss and high ping consistently from 9:00 PM EST until around 11:30 PM EST, although it does pop up sporadically during the day.
  • Frequency (How often does the issue occur?): Every day without fail
  • Content (Which content were you playing in-game when the issue occurred?): Doesn't matter, I could just be standing around and experience it.
  • Which in-game World were you playing on when the issue occurred? Faerie
  • Traceroute records:

Traceroute has started…

traceroute to 199.91.189.30 (199.91.189.30), 64 hops max, 72 byte packets
1 10.0.1.1 (10.0.1.1) 1.112 ms 0.746 ms 0.631 ms
2 10.0.0.1 (10.0.0.1) 0.950 ms 1.095 ms 0.792 ms
3 * 96.120.75.13 (96.120.75.13) 11.088 ms 11.071 ms
4 68.86.223.69 (68.86.223.69) 8.519 ms 10.318 ms 9.988 ms
5 be-4-ar03.plainfield.nj.panjde.comcast.net (68.85.62.9) 12.313 ms 12.392 ms 11.788 ms
6 be-33659-cr02.newyork.ny.ibone.comcast.net (68.86.90.21) 14.805 ms 15.647 ms 14.852 ms
7 ae12.edge1.newyork2.level3.net (4.68.127.1) 12.459 ms 14.187 ms 14.411 ms
8 ae-11-11.car2.montreal2.level3.net (4.69.141.1) 21.467 ms 20.741 ms 19.879 ms
9 ae-11-11.car2.montreal2.level3.net (4.69.141.1) 26.043 ms 20.775 ms 20.540 ms
10 ormuco-comm.car2.montreal2.level3.net (4.59.178.74) 21.186 ms 20.781 ms 21.482 ms
11 * * *
12 199.91.189.242 (199.91.189.242) 203.237 ms 49.795 ms 68.938 ms
13 199.91.189.30 (199.91.189.30) 43.523 ms 46.159 ms 43.684 ms

Ping has started…

PING 199.91.189.30 (199.91.189.30): 56 data bytes
64 bytes from 199.91.189.30: icmp_seq=0 ttl=241 time=54.210 ms
64 bytes from 199.91.189.30: icmp_seq=1 ttl=241 time=53.839 ms
64 bytes from 199.91.189.30: icmp_seq=2 ttl=241 time=48.532 ms
64 bytes from 199.91.189.30: icmp_seq=3 ttl=241 time=50.418 ms
64 bytes from 199.91.189.30: icmp_seq=4 ttl=241 time=137.697 ms
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
64 bytes from 199.91.189.30: icmp_seq=8 ttl=241 time=58.944 ms
64 bytes from 199.91.189.30: icmp_seq=9 ttl=241 time=44.047 ms

--- 199.91.189.30 ping statistics ---
10 packets transmitted, 7 packets received, 30.0% packet loss
round-trip min/avg/max/stddev = 44.047/63.955/137.697/30.420 ms