Reporting Latency Related Issue (NA Data Center)

[SereneSouls]

• Name of your Internet Service Provider (ISP): Comcast
• Ticket or reference number from your ISP: Comcast says there is no problem.
• State/Country: Washington, USA
• Date/Time: It started getting really bad a couple weeks ago.
• Frequency: All the time, worse at night.
• Content: All content, FATES, Thordan EX, Verminion.
• World: Jenova
• Traceroute records:

Tracing route to 184.107.107.176 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  10.0.0.1
  2    11 ms    11 ms     9 ms  96.120.101.37
  3    12 ms    11 ms     9 ms  te-0-0-0-9-sur02.ferndale.wa.seattle.comcast.net [68.86.177.201]
  4    16 ms    17 ms    17 ms  be-41-ar01.burien.wa.seattle.comcast.net [69.139.164.29]
  5    16 ms    17 ms    19 ms  4.68.71.77
  6    91 ms    89 ms    89 ms  ae-32-52.ebr2.Seattle1.Level3.net [4.69.147.182]
  7    89 ms    87 ms    89 ms  ae-2-2.ebr2.Denver1.Level3.net [4.69.132.54]
  8     *        *        *     Request timed out.
  9    86 ms    85 ms    91 ms  ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
 10   263 ms    96 ms   330 ms  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
 11    87 ms    89 ms    85 ms  4.59.178.62
 12    85 ms    82 ms    83 ms  te5-5.cr1.mtl.iweb.com [184.107.1.65]
 13    92 ms    89 ms    89 ms  te7-3.dr9.mtl.iweb.com [67.205.127.214]
 14    90 ms    89 ms    88 ms  174.142.115.218
 15    93 ms    91 ms    92 ms  184.107.107.176

Trace complete.

[Gandolf]

•Name of your Internet Service Provider (ISP) AT&T
•Ticket or reference number from your ISP. None, they say there equip is fine
•State/Country OK, USA
•Date/Time Oct 20, 2015 constant issue, worsens from 3pm Central until 12am Central
•Frequency daily
•Content all content, over world and worse within instances
•Which in-game World were you playing on when the issue occurred? Famfrit
•Traceroute records (optional) See Below

ping 199.91.189.39

Pinging 199.91.189.39 with 32 bytes of data:
Reply from 199.91.189.39: bytes=32 time=75ms TTL=241
Reply from 199.91.189.39: bytes=32 time=76ms TTL=241
Reply from 199.91.189.39: bytes=32 time=76ms TTL=241
Request timed out.

Ping statistics for 199.91.189.39:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 75ms, Maximum = 76ms, Average = 75ms


Tracing route to 199.91.189.39 over a maximum of 30 hops

1 1 ms <1 ms <1 ms homeportal [192.168.1.254]
2 25 ms 20 ms 22 ms 162-227-44-3.lightspeed.okcbok.sbcglobal.net [162.227.44.3]
3 * * * Request timed out.
4 * * * Request timed out.
5 21 ms 22 ms 23 ms 12.83.42.9
6 30 ms 30 ms 30 ms gar26.dlstx.ip.att.net [12.123.16.85]
7 * * * Request timed out.
8 63 ms 63 ms 63 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 64 ms 66 ms 65 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
10 63 ms 65 ms 65 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
11 76 ms 77 ms 77 ms 192.34.76.10
12 * 77 ms 77 ms 199.91.189.242
13 77 ms 76 ms 76 ms 199.91.189.39

Trace complete.

[Kuleid]

Name of your Internet Service Provider (ISP):

Comcast

Ticket or reference number from your ISP:

#CR532150532

State/Country:

Georgia, United States

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any):

Started around a month ago. Occurs throughout most of the day and night. Is specifically much worse around NA primetime (8PM-12AM EST). On weekends its even worse.

Frequency (How often does this issue occur?):

Nearly constantly. Constant lag spikes, rubber banding, input delays, and so on.

Content (Which content were you playing in-game when the issue occurred?):

Mostly in instanced content such as dungeons. However, I also experience packet loss in the overworld sometimes.

Which in-game World were you playing on when the issue occurred?:

Excalibur.

Traceroute records (optional):


|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

10.0.0.1 - 0 | 73 | 73 | 2 | 3 | 12 | 2 |

96.120.5.53 - 0 | 73 | 73 | 9 | 12 | 22 | 14 |

68.85.172.129 - 0 | 73 | 73 | 10 | 11 | 21 | 10 |

xe-7-0-22-0-ar01.b0atlanta.ga.atlanta.comcast.net - 0 | 73 | 73 | 10 | 13 | 41 | 11 |

lag-5.ear2.b0atlanta2.Level3.net - 29 | 35 | 25 | 0 | 12 | 28 | 12 |

ae-11-11.car2.Montreal2.Level3.net - 0 | 73 | 73 | 34 | 58 | 233 | 35 |

ae-11-11.car2.Montreal2.Level3.net - 0 | 73 | 73 | 33 | 59 | 226 | 35 |

ORMUCO-COMM.car2.Montreal2.Level3.net - 0 | 73 | 73 | 34 | 37 | 49 | 39

192.34.76.10 - 0 | 73 | 73 | 39 | 44 | 93 | 43 |

199.91.189.242 - 0 | 73 | 73 | 38 | 41 | 62 | 42 |

199.91.189.38 - 0 | 73 | 73 | 40 | 42 | 62 | 44 |

[Zraadar]

•Name of your Internet Service Provider Charter Communications
•Ticket or reference number from your ISP. 2284161
•State/Country IL/USA
•Date/Time Mid afternoon to in the evening.
•Frequency The problem will occur every 2 minutes while in game stopping the effects of the animation in combat to make it seem your character skating across the terrain, UI shortcuts, background music, etc. Once the problem stops, every command that you did during that time will all pop up at the same time.
•Content just fighting mobs in the field outside of Gridania to complete quests.
•Which in-game World were you playing on when the issue occurred? Coeurl
•Traceroute records

Microsoft Windows [Version 10.0.1024
(c) 2015 Microsoft Corporation. All rights reserved.

Tracing route to na.finalfantasyxiv.com [124.150.157.254]
over a maximum of 30 hops:

1 1 ms 3 ms 1 ms 192.168.0.1

2 * * * Request timed out.

3 28 ms 18 ms 26 ms dtr01rxnail-tge-0-1-1-1.rxna.il.charter.com [96.34.52.45]

4 13 ms 18 ms 26 ms crr02blvlil-bue-10.blvl.il.charter.com [96.34.50.97]

5 19 ms 18 ms 38 ms bbr01blvlil-bue-110.blvl.il.charter.com [96.34.2.170]

6 18 ms 18 ms 40 ms bbr01olvemo-bue-3.olve.mo.charter.com [96.34.0.14]

7 26 ms 30 ms 30 ms bbr02chcgil-bue-2.chcg.il.charter.com [96.34.0.12]

8 27 ms 27 ms 47 ms prr01chcgil-bue-4.chcg.il.charter.com [96.34.3.11]

9 53 ms 30 ms 49 ms 10ge3-4.core2.chi1.he.net [184.105.20.85]

10 68 ms 43 ms 25 ms 100ge5-2.core1.chi1.he.net [184.105.81.98]

11 63 ms 67 ms 54 ms 10ge15-2.core1.den1.he.net [184.105.81.82]

12 81 ms 74 ms 74 ms 10ge13-2.core1.sjc2.he.net [184.105.213.105]

13 104 ms 98 ms 110 ms pacnet.10gigabitethernet2-2.core1.sjc2.he.net [216.218.192.234]

14 220 ms 214 ms 214 ms te0-1-0-1.gw2.lax3.asianetcom.net [202.147.61.206]

15 215 ms 210 ms 223 ms gi10-0-0.cr2.nrt1.asianetcom.net [202.147.0.61]

16 212 ms 234 ms 230 ms gi2-0-0.cr1.nrt1.asianetcom.net [20.147.0.57]

17 224 ms 227 ms 261 ms squareco.asianetcom.net [203.192.149.210]

18 206 ms 190 ms 187 ms 61.195.56.129

19 213 ms 211 ms 214 ms 219.117.144.70

20 207 ms 222 ms 222 ms 219.117.144.49

21 212 ms 219 ms 222 ms 219.117.144.29

22 206 ms 202 ms 210 ms 219.117.147.170

23 218 ms 209 ms 216 ms 124.150.157.254

Trace complete.

[ZephyrusVenti]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP.: None. They insist it is all on XIV's end.
State/Country: MA/USA
Date/Time: Starts 6:00pm -> Ends 2:00am
Frequency: Everyday, every few minutes within time period above.
Content: All content
Which in-game World were you playing on when the issue occurred? Coeurl- Aether Datacenter
Traceroute records:
Tracing route to 199.91.189.27 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms [192.168.1.1]
2 9 ms 18 ms 11 ms 96.120.65.253
3 12 ms 11 ms 10 ms 68.85.184.85
4 16 ms 15 ms 18 ms be-135-ar01.needham.ma.boston.comcast.net [68.85 .37.141]
5 12 ms 12 ms 14 ms 4.68.71.217
6 181 ms 202 ms 209 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

7 49 ms 212 ms 216 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

8 41 ms 40 ms 40 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
9 52 ms 55 ms 56 ms 192.34.76.10
10 59 ms 56 ms 57 ms 199.91.189.242
11 54 ms 54 ms 58 ms 199.91.189.27

Trace complete.

[Game_Over]

• Name of your Internet Service Provider (ISP): Cox Communications
• Ticket or reference number from your ISP: Contacted, they say it is not on their end
• State/Country: FL, USA
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Started 4-5 days ago now, have never had such extreme rubberbanding/lag delay as this for such an extended game play time.
• Frequency (How often does the issue occur?): Happens 24/7 but worse in the evening. Unlike many of the posters here though, this issue is recent for me, not long term; I have had the same ISP for years playing FFXIV and have never run into this issue except for the occasional internet outage/slow down (or when there is a FFXIV server issue!)
• Content (Which content were you playing in-game when the issue occurred?): Constant, any content whatsoever.
• Which in-game World were you playing on when the issue occurred?: Diabolos, Primal Data Center

[Paintedtarget]

Name of your Internet Service Provider (ISP) Comcast
Ticket or reference number from your ISP. None Given by Rep
State/Country Florida/United States
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) 11/20/15 After the Major Fiber Cut with Level 3 for the Edmonton Area in Canada. Starts a little before 9pm est till 12am est Nightly
Frequency (How often does the issue occur?) Every Night. 5 to 10 seconds of lost packets and lag at a time
Content (Which content were you playing in-game when the issue occurred?) All Content
Which in-game World were you playing on when the issue occurred? Leviathan

[Amesiel]

• ISP: Comcast
• Ticket #: None, Last year, around this time i had the same issue, i had to contact corporate.
• State/Country: Pennsylvania/United States.
• Date/Time: Usually every day, almost always past 4pm~
• Frequency: Every day, for hours. (Happening Right Now)
• Content: Any Content, the game just becomes unresponsive, mobs/players will stay in place then have a rubber band effect. sometimes is just a complete crash.
• In-Game World: Famfrit.

[Athoen]

Name of your Internet Service Provider (ISP) - Comcast
Ticket or reference number from your ISP. - They refuse to open a ticket.
State/Country - NH, USA
Date/Time - About two weeks ago. Seems to occur 9pm EST to about 11-11:30pm EST every night.
Frequency (How often does the issue occur?) - Every night.
Content (Which content were you playing in-game when the issue occurred?) - Any, happens in dungeons, raids, housing, and open world.
Which in-game World were you playing on when the issue occurred? - Gilgamesh
Traceroute records (optional) (Learn how to generate traceroute record)

Tracing route to 199.91.189.74 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 9 ms 7 ms 9 ms 96.120.70.37
3 9 ms 8 ms 10 ms 68.87.183.61
4 15 ms 13 ms 13 ms be-40-ar01.needham.ma.boston.comcast.net [68.85.37.165]
5 13 ms 24 ms 11 ms 4.68.71.217
6 48 ms 46 ms 38 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

7 55 ms 105 ms 46 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

8 40 ms 39 ms 39 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 54 ms 55 ms 57 ms 192.34.76.10
10 54 ms 179 ms 63 ms 199.91.189.242
11 * 56 ms 57 ms 199.91.189.74


Prior to this I never had a problem playing this game. I know it isn't necessarily your problem but anything you can do to put pressure on those last few hops would be great. It seems the issue is somewhere between hops 7, 8 and 9 typically. Most nights it starts right at 9pm EST on the dot so it makes me think there is something scheduled causing the issue on the network. Just a blind hunch.

[mcspamm]

• Name of your Internet Service Provider (ISP): Rogers Communications
• Ticket or reference number from your ISP: None. They claim it's not their issue.
• State/Country: Canada
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Started happening maybe a week or two ago. It usually flares up during my static's raid times (Tu/Th/Su 10pm-1am EST), and during peak hours.
• Frequency (How often does the issue occur?): Every 1-3 days for the past week or two.
• Content (Which content were you playing in-game when the issue occurred?): EX roulette (both dungeons), Alexander Savage 1, Alexander Savage 2, Alexander Savage 3, Thordan EX
• Which in-game World were you playing on when the issue occurred? Malboro
• Traceroute records:

Tracing route to 199.91.189.24 over a maximum of 30 hops

1 1 ms <1 ms <1 ms [192.168.1.1]
2 1 ms 1 ms 2 ms 192.168.0.1
3 10 ms 8 ms 11 ms 7.11.164.149
4 14 ms 15 ms 23 ms 209.148.243.153
5 11 ms 11 ms 12 ms 69.63.249.69
6 11 ms 9 ms 42 ms 209.148.224.254
7 34 ms 36 ms 37 ms ix-13-0.tcore1.TNK-Toronto.as6453.net [64.86.33.
5]
8 29 ms 29 ms 31 ms if-7-2.tcore1.W6C-Montreal.as6453.net [66.198.96
.61]
9 33 ms 47 ms 36 ms 66.198.96.50
10 80 ms 32 ms 32 ms 192.34.76.2
11 32 ms 31 ms 32 ms 199.91.189.234
12 31 ms 40 ms 34 ms 199.91.189.24

Trace complete.

==============

Tracing route to 199.91.189.24 over a maximum of 30 hops

1 1 ms <1 ms <1 ms [192.168.1.1]
2 1 ms 1 ms 1 ms 192.168.0.1
3 10 ms 10 ms 8 ms 7.11.164.149
4 18 ms 11 ms 12 ms 209.148.243.153
5 11 ms 14 ms * 69.63.249.69
6 11 ms 10 ms 9 ms 209.148.224.254
7 39 ms 39 ms 33 ms ix-13-0.tcore1.TNK-Toronto.as6453.net [64.86.33.
5]
8 42 ms 29 ms 29 ms if-7-2.tcore1.W6C-Montreal.as6453.net [66.198.96
.61]
9 42 ms 33 ms 33 ms 66.198.96.50
10 * 39 ms 34 ms 192.34.76.2
11 43 ms 31 ms 39 ms 199.91.189.234
12 34 ms 33 ms 34 ms 199.91.189.24

Trace complete.

==============

Tracing route to 199.91.189.24 over a maximum of 30 hops

1 <1 ms 1 ms <1 ms [192.168.1.1]
2 1 ms <1 ms 1 ms 192.168.0.1
3 17 ms 11 ms 11 ms 7.11.164.149
4 13 ms 17 ms 12 ms 209.148.243.153
5 9 ms 11 ms 12 ms 69.63.249.69
6 10 ms 11 ms 15 ms 209.148.224.254
7 59 ms 38 ms 33 ms ix-13-0.tcore1.TNK-Toronto.as6453.net [64.86.33.
5]
8 27 ms 29 ms 37 ms if-7-2.tcore1.W6C-Montreal.as6453.net [66.198.96
.61]
9 39 ms 34 ms 33 ms 66.198.96.50
10 * 63 ms * 192.34.76.2
11 36 ms 34 ms * 199.91.189.234
12 32 ms 32 ms 31 ms 199.91.189.24

Trace complete.

==============

Tracing route to 199.91.189.24 over a maximum of 30 hops

1 1 ms <1 ms <1 ms [192.168.1.1]
2 1 ms 1 ms 1 ms 192.168.0.1
3 7 ms 7 ms 7 ms 7.11.164.149
4 94 ms 11 ms 11 ms 209.148.243.153
5 12 ms 11 ms 10 ms 69.63.249.69
6 9 ms 15 ms 9 ms 209.148.224.254
7 33 ms 37 ms 33 ms ix-13-0.tcore1.TNK-Toronto.as6453.net [64.86.33.
5]
8 29 ms 26 ms 33 ms if-7-2.tcore1.W6C-Montreal.as6453.net [66.198.96
.61]
9 31 ms 33 ms 32 ms 66.198.96.50
10 32 ms 33 ms 33 ms 192.34.76.2
11 32 ms 31 ms * 199.91.189.234
12 34 ms 34 ms 33 ms 199.91.189.24

Trace complete.

==============

Tracing route to 199.91.189.24 over a maximum of 30 hops

1 <1 ms 1 ms <1 ms [192.168.1.1]
2 1 ms 1 ms 1 ms 192.168.0.1
3 11 ms 9 ms 8 ms 7.11.164.149
4 10 ms 13 ms 11 ms 209.148.243.153
5 8 ms 17 ms 13 ms 69.63.249.69
6 25 ms 9 ms 26 ms 209.148.224.254
7 36 ms 35 ms 35 ms ix-13-0.tcore1.TNK-Toronto.as6453.net [64.86.33.
5]
8 30 ms * 37 ms if-7-2.tcore1.W6C-Montreal.as6453.net [66.198.96
.61]
9 32 ms 33 ms 35 ms 66.198.96.50
10 34 ms 36 ms 32 ms 192.34.76.2
11 33 ms * 44 ms 199.91.189.234
12 31 ms 31 ms 35 ms 199.91.189.24

Trace complete.

==============

Tracing route to 199.91.189.24 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms [192.168.1.1]
2 1 ms 1 ms 1 ms 192.168.0.1
3 9 ms 7 ms 7 ms 7.11.164.149
4 26 ms 11 ms 11 ms 209.148.243.153
5 12 ms 11 ms 10 ms 69.63.249.69
6 * * 10 ms 209.148.224.254
7 40 ms 32 ms 33 ms ix-13-0.tcore1.TNK-Toronto.as6453.net [64.86.33.
5]
8 28 ms 27 ms 31 ms if-7-2.tcore1.W6C-Montreal.as6453.net [66.198.96
.61]
9 32 ms * 31 ms 66.198.96.50
10 * 32 ms 31 ms 192.34.76.2
11 32 ms 33 ms 43 ms 199.91.189.234
12 33 ms 32 ms 30 ms 199.91.189.24

Trace complete.