Reporting Latency Related Issue (NA Data Center)

[Starbirth]

Name of your Internet Service Provider (ISP)

Comcast

Ticket or reference number from your ISP.

Have you tried calling comcast customer service? Last time they tried to send someone out and charged me $50

State/Country

CA/USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)

All weekend.

Frequency (How often does the issue occur?)

Every 1-3 hours.

Content (Which content were you playing in-game when the issue occurred?)

Was gathering in central shroud/other areas.

Which in-game World were you playing on when the issue occurred?

Cactuar

EDIT: I'm now having problems with other online games

[Alfia]

Name of your Internet Service Provider (ISP): Comcast

Ticket or reference number from your ISP: None since the said my houses internet was fine on a different issue similar to this one.

State/Country: Indiana, USA
Date/Time: Around November and is an ongoing issue
Frequency: Daily, its on and off when the game hits peak period
Content: All. It's especially bad in dungeons and 24 man content. everybody stops casting and then moves again.
Which in-game World were you playing on when the issue occurred? Leviathan
Traceroute records (optional) N/A

[Rizyu]

Name of your Internet Service Provider: Comcast
Ticket or reference number from your ISP: Cant get one for its not on their end
State/Country: SE Pennsylvania close to philly
Date/Time: Only started to really see this being bad about a week ago. Always during peak times from 6pm-11pm.
Frequency: It fluxes. Some days its just bad for about 5-10min then goes back then does it again later on. Some times it can go hours on end making it unplayable.
Content: ALL OF THEM
Which in-game World: Behemoth
http://www.speedtest.net/my-result/5000596280

[Patt]

Name of your Internet Service Provider (ISP): Time Warner Cable
State/Country: Texas/USA
Date/Time: Around Thanksgiving
Frequency: Every night at around 6CST
Content: Raid, Dungeons, basically anything instanced
Which in-game World were you playing on when the issue occurred?: Excalibur

[Skyekinz]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP : Claims SE is the issue.
State/Country : Oregon, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) : Began 1/12 around 8:00 PM, still continuous.
Frequency (How often does the issue occur?) : All the time now. Begins at random intervals during the day, then remains down from 8:00 PM till around 11:00 PM
Content (Which content were you playing in-game when the issue occurred?) : Anything ranging from over-world play to dungeons.
Which in-game World were you playing on when the issue occurred? : Jenova

[Ceridwen]

Name of your Internet Service Provider (ISP) Comcast

Ticket or reference number from your ISP. They say it's not at their end, speed tests are fine, I'm not having lag in other games

State/Country: Maine/US

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) Became an issue starting near the end of November, has become chronic since, starting around 7pm Eastern to about 10pm.

Frequency (How often does the issue occur?) Daily, specific time period between 7-10

Content (Which content were you playing in-game when the issue occurred?) Instances, crafting in Uldah, questing, fates - basically - everywhere I happen to be. (also happening to others in my guild, some on my IP, but not necessarily simultaneously. Others in instances have reported the same lag. Mostly spikes.)

Which in-game World were you playing on when the issue occurred? Ultros

Traceroute records (optional) (Learn how to generate traceroute record) No apparent issues.

[Crafall]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: Says it's no them
State/Country: Michigan
Date/Time: All times, MUCH more frequent during 7pm-12pm EST.
Frequency (How often does the issue occur?): somtimes every 5 minutes, sometimes once an hour, but it always happens.
Content (Which content were you playing in-game when the issue occurred?): dungeons, cities, all zones I've been in so far.
Which in-game World were you playing on when the issue occurred?: Behemoth
Traceroute records (optional) (Learn how to generate traceroute record):

MTR
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                                10.0.0.1 -    1 |  527 |  526 |    1 |    4 |   95 |    2 |
|                   No response from host -  100 |  106 |    0 |    0 |    0 |    0 |    0 |
|xe-2-0-1-sur03.grandrapids.mi.michigan.comcast.net -    0 |  531 |  531 |   10 |   21 |  129 |   17 |
|te-0-1-0-9-ar02.taylor.mi.michigan.comcast.net -    0 |  531 |  531 |   15 |   27 |  115 |   23 |
|            ae3.bar2.detroit1.level3.net -    0 |  531 |  531 |   16 |   28 |  120 |   23 |
|      ae-10-10.car2.montreal2.level3.net -    0 |  531 |  531 |   43 |   80 |  371 |   50 |
|      ae-10-10.car2.montreal2.level3.net -    0 |  531 |  531 |   42 |   80 |  371 |   50 |
|   ormuco-comm.car2.montreal2.level3.net -    0 |  531 |  531 |   43 |   53 |  145 |   48 |
|                            192.34.76.10 -   10 |  387 |  351 |   58 |   67 |  152 |   61 |
|                          199.91.189.242 -   11 |  376 |  338 |   58 |   68 |  513 |   70 |
|                           199.91.189.40 -   11 |  368 |  328 |   58 |   67 |  152 |   59 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[Tavi_Sunwalker]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: N/A
State/Country: Florida
Date/Time: Usually between 6pm and 10pm EST
Frequency (How often does the issue occur?): Every night between the hours mentioned above I suddenly start lagging. Idling in an inn room I see the "Received" number jump from about 100 to almost over 1000 and stay there for these hours.
Content (Which content were you playing in-game when the issue occurred?): All zones
Which in-game World were you playing on when the issue occurred?: Gilgamesh

[ZenithanGunn]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP.
State/Country: CO, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
Frequency (How often does the issue occur?) Everyday, evening hours mostly 5pm MNT on for the evening
Content (Which content were you playing in-game when the issue occurred?) Instances mostly, unplayable
Which in-game World were you playing on when the issue occurred? Faire
Traceroute records:


Tracing route to 199.91.189.30 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms WNDR4300.freezegunn [192.168.11.1]
2 8 ms 8 ms * 67.161.140.1
3 8 ms 8 ms * xe-9-2-1-sur02.cosprings.co.denver.comcast.net [68.86.105.45]
4 9 ms 9 ms 8 ms ae-10-sur03.cosprings.co.denver.comcast.net [162.151.50.57]
5 10 ms 17 ms 10 ms ae-23-ar01.denver.co.denver.comcast.net [68.86.128.105]
6 11 ms 14 ms 10 ms 4.68.63.165
7 * 56 ms * ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 * 71 ms 231 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 67 ms 56 ms 56 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 * 67 ms 67 ms 192.34.76.10
11 * 67 ms 67 ms 199.91.189.242
12 75 ms 69 ms 67 ms 199.91.189.30


Tracing route to 199.91.189.30 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms WNDR4300.freezegunn [192.168.11.1]
2 10 ms 9 ms 9 ms 96.120.12.229
3 20 ms 10 ms 12 ms xe-9-2-1-sur02.cosprings.co.denver.comcast.net [68.86.105.45]
4 11 ms 10 ms 11 ms ae-10-sur03.cosprings.co.denver.comcast.net [162.151.50.57]
5 16 ms 11 ms 14 ms ae-23-ar01.denver.co.denver.comcast.net [68.86.128.105]
6 11 ms 17 ms 10 ms 4.68.63.165
7 62 ms 71 ms 57 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 55 ms 60 ms 55 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 55 ms 61 ms 56 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 86 ms 88 ms 84 ms 192.34.76.10
11 * 83 ms 83 ms 199.91.189.242
12 91 ms 97 ms 82 ms 199.91.189.30


Tracing route to 199.91.189.30 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms WNDR4300.freezegunn.com [192.168.11.1]
2 9 ms 9 ms 9 ms 67.161.140.1
3 9 ms 9 ms 8 ms xe-9-2-1-sur02.cosprings.co.denver.comcast.net [68.86.105.45]
4 16 ms 10 ms 8 ms ae-10-sur03.cosprings.co.denver.comcast.net [162.151.50.57]
5 10 ms 10 ms 10 ms ae-23-ar01.denver.co.denver.comcast.net [68.86.128.105]
6 45 ms 45 ms 11 ms 4.68.63.165
7 182 ms 223 ms 207 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 62 ms 153 ms 207 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 57 ms 56 ms 56 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 53 ms 53 ms 52 ms 192.34.76.10
11 53 ms 52 ms 52 ms 199.91.189.242
12 52 ms 52 ms 52 ms 199.91.189.30


Tracing route to 199.91.189.30 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms WNDR4300.freezegunn.com [192.168.11.1]
2 9 ms 8 ms 9 ms 67.161.140.1
3 9 ms 8 ms 9 ms xe-9-2-1-sur02.cosprings.co.denver.comcast.net [68.86.105.45]
4 8 ms 16 ms 9 ms ae-10-sur03.cosprings.co.denver.comcast.net [162.151.50.57]
5 13 ms 11 ms 13 ms ae-23-ar01.denver.co.denver.comcast.net [68.86.128.105]
6 11 ms 11 ms 10 ms 4.68.63.165
7 56 ms 55 ms 54 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 138 ms 62 ms 55 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 55 ms 62 ms 56 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 53 ms 60 ms 52 ms 192.34.76.10
11 52 ms 58 ms 52 ms 199.91.189.242
12 63 ms 59 ms 52 ms 199.91.189.30


PLEASE HELP! The game is unplayable at nights, we are considering quitting because we can't play together or do any instanced content. I've contacted Comcast with these results, this thread, etc and they just ask me to buy a cable bundle and reboot my modem.

[Otomis]

Comcast
Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP. Contacted ISP several times it is not on their end or mine.
State/Country: IN, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) Past few weeks.
Frequency (How often does the issue occur?) Everyday, Prime time EST 5pm-11pm.
Content (Which content were you playing in-game when the issue occurred?) Entire game is laggy, but dungeons or savage are horrid.
Which in-game World were you playing on when the issue occurred? Siren
Traceroute records:

[IMG][/IMG]

When Running a PING Test I would occasionally get a "Timed Out" message.
The game is not enjoyable at this rate. I hope something is figured out soon or I am done.