Reporting Latency Related Issue (NA Data Center)

[Bariaus]

- Movistar / Telefónica
- Chile
- Don't have
- Everywhere
- Always and constant
- Dungeons, raids
- Latency before migration (notice the jump directly to US, good.)
- Latency post migration (notice the 3 jumps that Telefónica makes on Spain/Netherlands)
- I have to get out of aoes 1 second before it triggers. I can barely use 1 ability between my weaponskills. I can barely do my opener. I can't catch up with tank pulls. Damage numbers comes with 0.5seconds delay avg. Sometimes using 1 ability clips with weaponskill. I don't wanna leave this game.


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Can you please make an official thread regarding the issue with South America and the tracing some ISPs like Telefónica are making through Europe, and adding to a total of 300ms latency? Or at least, can you make a similar thread like this for our region? Thank you.

[Perrys]

While the move of the servers has decreased my ping....
I am experiencing severe packet loss in the evening.
It doesn't matter how I change the route, the path always leads through this IP address(204.2.229.234) and it's constantly reporting packet loss.
I think it's the new server itself.
The strange thing is I don't see anyone else reporting this issue.

State/Country
Utah

Date/Time
From 5/17/2017 onwards

Frequency
Starts at around ~6PM Pacific(7PM my time)


Content (Which content were you playing in-game when the issue occurred?)
Everywhere within in the game.

Which in-game World were you playing on when the issue occurred?
Leviathan

Traceroute records
Tracing route to 204.2.229.108 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms unknown [192.168.1.1]
2 37 ms 9 ms 8 ms 96.120.96.85
3 21 ms 8 ms 13 ms po-123-rur102.ogden.ut.utah.comcast.net [68.87.220.133]
4 23 ms 25 ms 20 ms be-7-ar01.sandy.ut.utah.comcast.net [69.139.231.61]
5 54 ms 27 ms 26 ms be-33660-cr01.sunnyvale.ca.ibone.comcast.net [68.86.90.145]
6 26 ms 27 ms 29 ms be-10925-cr01.9greatoaks.ca.ibone.comcast.net [68.86.87.158]
7 27 ms 26 ms 30 ms hu-0-16-0-1-pe03.11greatoaks.ca.ibone.comcast.net [68.86.88.6]
8 55 ms * 56 ms ae-13.r02.snjsca04.us.bb.gin.ntt.net [129.250.66.33]
9 59 ms 60 ms 66 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
10 65 ms 86 ms 60 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
11 81 ms * * 204.2.229.234
12 65 ms 65 ms 62 ms 204.2.229.108