Reporting Latency Related Issue (NA Data Center)

[RedPandaWasTaken]

• Name of your Internet Service Provider (ISP): VIVO (Telefônica Brasil, what was previously GVT)
• Ticket or reference number from your ISP:N/A, they reported that everything was fine on their end (friends on a different ISP -NET Virtua- have reported that their route is better, but I cannot confirm especially since other people in the forums with said ISP are having the same problem)
• State/Country: ES/Brazil
• Date/Time: Started May 17, 2017 after the server move.
• Frequency: Latency issues all the time. Latency used to be in the mid 100s (150-180) and now is consistently 300+, I get better pings to the EU servers which makes me believe that we're being routed through EU before going to the NA servers. Other friends and players reported the same issues.
• Content: Impacts all activities, Dungeons, casually walking around, Trials, Raids, everything.
• Which in-game World were you playing on when the issue occurred?: Ultros
• Traceroute records: See below.

====================== PING ======================

Pinging 204.2.229.107 with 32 bytes of data:
Reply from 204.2.229.107: bytes=32 time=302ms TTL=51
Reply from 204.2.229.107: bytes=32 time=304ms TTL=50
Reply from 204.2.229.107: bytes=32 time=299ms TTL=51
Reply from 204.2.229.107: bytes=32 time=299ms TTL=51

Ping statistics for 204.2.229.107:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 299ms, Maximum = 304ms, Average = 301ms

====================== TRACE ======================

Tracing route to 204.2.229.107 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 6 ms 6 ms gvt-b-se01.vta.gvt.net.br [189.59.241.114]
3 7 ms 6 ms 7 ms 177.205.8.205.static.adsl.gvt.net.br [177.205.8.205]
4 21 ms 18 ms 19 ms gvt-te-0-6-0-4.rt02.rjo.gvt.net.br [187.115.218.133]
5 49 ms 50 ms 47 ms 201.22.76.202.dynamic.dialup.gvt.net.br [201.22.76.202]
6 52 ms 52 ms 52 ms grafortw2-7-3-0.net.telefonicaglobalsolutions.com [216.184.112.214]
7 120 ms 120 ms 223 ms 94.142.127.50
8 155 ms 154 ms 154 ms 94.142.126.205
9 253 ms 232 ms 234 ms 213.140.35.205
10 247 ms 258 ms 247 ms 5.53.3.18
11 254 ms 253 ms 255 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
12 241 ms 242 ms 240 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
13 253 ms 254 ms 253 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
14 295 ms 296 ms 295 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
15 300 ms 300 ms 300 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
16 304 ms 304 ms 304 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
17 300 ms 300 ms 299 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
18 300 ms 299 ms 299 ms 204.2.229.234
19 302 ms 302 ms 304 ms 204.2.229.107

Trace complete.

==================== EU TRACE ======================

Tracing route to 195.82.50.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 6 ms 6 ms gvt-b-se01.vta.gvt.net.br [189.59.241.114]
3 7 ms 7 ms 6 ms 177.205.8.205.static.adsl.gvt.net.br [177.205.8.205]
4 20 ms 18 ms 19 ms gvt-te-0-3-0-2.rt02.rjo.gvt.net.br [179.184.75.100]
5 47 ms 50 ms 47 ms 201.22.76.200.dynamic.dialup.gvt.net.br [201.22.76.200]
6 52 ms 51 ms 52 ms grafortw2--5-2-1.net.telefonicaglobalsolutions.com [216.184.112.72]
7 125 ms 126 ms 127 ms 94.142.98.153
8 * * * Request timed out.
9 * * * Request timed out.
10 241 ms 241 ms 241 ms 195.16.161.178
11 230 ms 231 ms 230 ms 195.82.61.14
12 234 ms 234 ms 235 ms 195.82.50.234
13 244 ms 243 ms 243 ms 195.82.50.9

Trace complete.