Reporting Latency Related Issue (NA Data Center)

[Sigzy]

Constantly getting latency problems and disconnects all throughout the day for the past 2 weeks now. Would really wish for it to stop now.

*Name of your Internet Service Provider (ISP) Time Warner Cable with charter spectrum internet.
*Ticket or reference number from your ISP.
*State/Country: Texas/US
*Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Started around the end of February 27th. Happens at anytime throughout the day all the way even past midnight.
*Frequency (How often does the issue occur?): Constantly
*Content (Which content were you playing in-game when the issue occurred?): All content both end game and out of dungeon areas.
*Which in-game World were you playing on when the issue occurred?: Balmung

Traceroute records (optional) (Learn how to generate traceroute record)

Tracing route to 199.91.189.27 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 8 ms 9 ms 8 ms 142.254.130.173
3 232 ms 21 ms 26 ms tge0-0-4.rcsntxiw01h.texas.rr.com [24.164.210.137]
4 10 ms 11 ms 11 ms agg24.grldtxdw01r.texas.rr.com [24.175.49.209]
5 11 ms 14 ms 14 ms agg21.crtntxjt01r.texas.rr.com [24.175.36.193]
6 15 ms 14 ms 15 ms agg21.dllatxl301r.texas.rr.com [24.175.49.0]
7 16 ms 15 ms 15 ms 66.109.1.216
8 * 11 ms 10 ms 4.68.72.117
9 * 61 ms 66 ms ae-2-12.bear1.Montreal2.Level3.net [4.69.203.129]
10 61 ms 61 ms 61 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
11 * * * Request timed out.
12 97 ms 69 ms * 192.34.76.2
13 61 ms * 62 ms 199.91.189.234
14 61 ms 62 ms 62 ms 199.91.189.27

Trace complete.

[mcspamm]

Name of your Internet Service Provider (ISP):
Rogers Communications

Ticket or reference number from your ISP.
N/A

State/Country
Canada

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
Started around 11am EST on Mar 9, 2017 (day of Patch 3.55b). Has been happening all day since then.

Frequency (How often does the issue occur?)
Hard to tell, it's sporadic. In Diadem, there were periods where I would disconnect repeatedly every 5-15 mins. If I had to guess, I'd say I'm see lag spikes or disconnects every 10-20 mins.

Content (Which content were you playing in-game when the issue occurred?)
Diadem, The Dragon's Neck, in my FC workshop, idling in the Gold Saucer.

Which in-game World were you playing on when the issue occurred?
Malboro

Traceroute records (optional)

1 <1 ms <1 ms 1 ms (Router)
2 1 ms 1 ms 1 ms (Modem)
3 12 ms 10 ms 12 ms 99.227.64.1
4 12 ms 33 ms 17 ms 8077-dgw02.ym.rmgt.net.rogers.com [69.63.255.109]
5 30 ms 31 ms 54 ms 209.148.232.77
6 13 ms 10 ms 16 ms 209.148.230.14
7 * * * Request timed out.
8 * 26 ms 27 ms be2093.ccr22.ymq01.atlas.cogentco.com [154.54.44.106]
9 18 ms 20 ms 25 ms hu0-4-0-0.ccr22.ymq02.atlas.cogentco.com [154.54.31.221]
10 17 ms 20 ms 22 ms 38.122.42.34
11 * * * Request timed out.
12 29 ms 20 ms 19 ms 192.34.76.2
13 21 ms 24 ms 22 ms 199.91.189.234
14 17 ms 22 ms 17 ms 199.91.189.24


1 <1 ms 1 ms 1 ms (Router)
2 1 ms 2 ms 1 ms (Modem)
3 11 ms 12 ms 25 ms 99.227.64.1
4 14 ms 12 ms 15 ms 8077-dgw02.ym.rmgt.net.rogers.com [69.63.255.109]
5 18 ms 23 ms 15 ms 209.148.232.77
6 17 ms 21 ms 14 ms 209.148.230.14
7 * * * Request timed out.
8 19 ms 26 ms 17 ms be2093.ccr22.ymq01.atlas.cogentco.com [154.54.44.106]
9 24 ms 20 ms 17 ms hu0-4-0-0.ccr22.ymq02.atlas.cogentco.com [154.54.31.221]
10 22 ms 21 ms 18 ms 38.122.42.34
11 * * * Request timed out.
12 40 ms 18 ms 21 ms 192.34.76.2
13 21 ms 17 ms 20 ms 199.91.189.234
14 20 ms 23 ms 19 ms 199.91.189.24