Name of your Internet Service Provider (ISP) - Suddenlink

Ticket or reference number from your ISP. - They say it is not a problem on their end. Even so, I had my Cable Modem/Router replaced and it did not solve the problem.

State/Country - West Virginia, USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) - This has been going on for almost 2 weeks. Constantly. every single time I play, no matter what time of day it is.

Frequency (How often does the issue occur?) - EVERY TIME I DO ANY GROUP CONTENT.

Content (Which content were you playing in-game when the issue occurred?) - ALL GROUP CONTENT.

Which in-game World were you playing on when the issue occurred? - Leviathan. I am playing on a PS4.

Traceroute records (optional) -

tracepath 199.91.189.93
1: 192.168.0.101 0.167ms pmtu 1500
1: 192.168.0.1 7.668ms
1: 192.168.0.1 12.302ms
2: no reply
3: 173-219-252-170.suddenlink.net 46.920ms
4: 173-219-232-135.suddenlink.net 38.074ms
5: 173-219-234-116.suddenlink.net 110.865ms asymm 8
6: be4716.ccr41.ord03.atlas.cogentco.com 36.036ms
7: be2765.ccr41.ord01.atlas.cogentco.com 42.605ms asymm 9
8: be2717.ccr21.cle04.atlas.cogentco.com 45.426ms asymm 10
9: be2994.ccr22.yyz02.atlas.cogentco.com 54.323ms
10: hu0-4-0-0.ccr22.ymq02.atlas.cogentco.com 55.988ms asymm 14
11: 38.122.42.34 144.007ms asymm 12
12: 38.122.42.34 57.992ms
13: no reply
14: no reply
15: no reply
16: no reply
17: no reply
18: no reply
19: no reply
20: no reply
21: no reply
22: no reply
23: no reply
24: no reply
25: no reply
26: no reply
27: no reply
28: no reply
29: no reply
30: no reply
31: no reply
Too many hops: pmtu 1500
Resume: pmtu 1500

I'm probably just going to let my sub run out. I currently have upwards of 20 games on my PS4, at least half of which are Online-Play capable. FFXIV is the ONLY ONE that gives me any kind of latency issue. I played Ghost Recon Wildlands for upwards of 5 hours the other day with not a single hiccup. I have also played Elder Scrolls Online, The Division, Warframe, and Neverwinter, and not one of them gives me any latency and freezing issues like this game does.

My last hope is that maybe I can get transferred BACK to Brynhildr, as I've only ever had this issue since I moved to Leviathan. who would I need to talk to about this?