Reporting Latency Related Issue (NA Data Center)

[icklekins]

Name of your Internet Service Provider (ISP): COX

Ticket or reference number from your ISP: None, however, I have contacted my ISP several times to resolve this issue - they've replaced coax and splitters, they've rebooted our router many times, cleared our internet cache, and even had a truck working on the transformers in our area.

State/Country: California, USA

Date/Time: Lag was first noticeable on January 23, 2017 and since January 27, 2017 the lag has been so bad I have been disconnected from the game on multiple occasions while in the middle of instances. It is most noticeable at night, between 5pm and 6am, when I primarily play.

Frequency: Lag is constant but the hiccups happen once every few minutes, especially if I am performing an action. 90006 disconnects seem to have been happening every hour, though they happen most often in duties.

Content: Duties mostly - such as A12. In cities, running in the wild, farming, standing still at the aetherite.... even the music has been lagging. The game then "fast forwards" to catch up. The 90006 errors happen at random where ever I am in the game.

Which in-game World? Leviathan

Traceroute records:

Tracing route to 199.91.189.26 over a maximum of 30 hops

1 1 ms <1 ms 1 ms router.belkin [192.168.2.1]
2 10 ms 16 ms 10 ms 10.84.112.1
3 9 ms 10 ms 10 ms ip68-4-14-42.oc.oc.cox.net [68.4.14.42]
4 14 ms 10 ms 11 ms ip68-4-11-58.oc.oc.cox.net [68.4.11.58]
5 13 ms 13 ms 12 ms 68.1.1.171
6 13 ms 13 ms 13 ms xe-5-0-0.edge2.LosAngeles9.Level3.net [4.53.230.81]
7 * * * Request timed out.
8 109 ms * * ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 * * * Request timed out.
10 92 ms 90 ms 93 ms 192.34.76.2
11 94 ms 91 ms * 199.91.189.234
12 93 ms 90 ms 93 ms 199.91.189.26

Trace complete.