Reporting Latency Related Issue (NA Data Center)

[Hestern_Nestern]

Name of your Internet Service Provider: AT&T U-Verse

Ticket or reference number from your ISP: J37590832

State/Country: California, USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.):
The issue began maybe two months ago? Definitely recent. The issue arises most often at around 6 PM ish PDT/PST, though can also occur at other times.

Frequency (How often does the issue occur?): The issue with the internet occurs every day.

Content (Which content were you playing in-game when the issue occurred?): The issue is most obvious in 24-man raids, Weeping City, etc...
however some 8-man content, such as A8, or Alexander in general.

Which in-game World were you playing on when the issue occurred?: Balmung

Traceroute records (optional):

tracert 199.91.189.74

Tracing route to 199.91.189.74 over a maximum of 30 hops

1 1 ms <1 ms <1 ms homeportal [192.168.1.254]
2 19 ms 18 ms 18 ms 99-120-0-3.lightspeed.frokca.sbcglobal.net [99.1
20.0.3]
3 27 ms 24 ms 23 ms 75.29.64.124
4 25 ms 23 ms 23 ms 12.83.77.141
5 26 ms 27 ms 27 ms 12.122.149.133
6 * * * Request timed out.
7 97 ms 98 ms 105 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 98 ms 100 ms 98 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
9 * * * Request timed out.
10 113 ms 112 ms 126 ms 192.34.76.2
11 112 ms 112 ms 110 ms 199.91.189.234
12 104 ms 108 ms 107 ms 199.91.189.74

Trace complete.