Reporting Latency Related Issue (NA Data Center)

[AzureRose]

Name of your Internet Service Provider (ISP): CIK Telecom (Shaw)

Ticket or reference number from your ISP: Only this game, connection was fine yesterday and on launch day. Noticed the lag when I relogged.

State/Country: Vancouver, Canada

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): I relogged around 4pm PST, got a few 90k errors and massive lag spikes making this game hard to play.

Frequency (How often does the issue occur?): every 2-3 mins I get the DC symbol

Content (Which content were you playing in-game when the issue occurred?): Nothing special.

Which in-game World were you playing on when the issue occurred: Brynhildr

[VraeliaValkyria]

When the 3.3 patch came, my lag was fixed. And the loading was fixed. My game ran perfectly. But this maintenance from last night (gathering/crafting), it has gone to hell again for me. Loading between zones are horribly bad. And the lag is terrible again.

[jthe111]

Square Enix

It seems like several players from different regions are affected by this issue lately. The game was working well before that. I am sure this is not related to our internet connection.

We would appreciate if you can assist us on this issue. Many of us have already subscribed to the game and it hurts us when we are unable to play the game each day.

Thank you.

Couldn't have said that better myself.

[Aogane]

Widespread disconnects on Balmung. Twice so far for me. Data rate drops to zero repeatedly then 90002 error. Getting detailed WinMTR data now...

Can vouch for this--happened twice within the span of an hour while trying to run Halatali as CNJ. A little glad of the first because face palm worthy tank wanting to mlg noscope speedrun and caused two wipes from pulling too much. Second party was pretty good.

• Name of your Internet Service Provider (ISP): Verizon FiOs
• Ticket or reference number from your ISP: N/A
• State/Country: NA
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): 6/10, between ~1pm-1:40pm EDT (left game on overnight prior with no issues)
• Frequency (How often does the issue occur?): Happened twice within an hour's time
• Content (Which content were you playing in-game when the issue occurred?): Halatali via Duty Finder; ARR + HW through Steam client (under 30 day trial period [if that makes any difference])
• Which in-game World were you playing on when the issue occurred? Balmung
• Traceroute records (optional): see below

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     7 ms     6 ms     8 ms  L101.WASHDC-VFTTP-99.verizon-gni.net [7x.1xx.2x.
1]
  3     6 ms     8 ms     9 ms  T2-9-0-3.WASHDC-LCR-21.verizon-gni.net [100.41.1
28.128]
  4     *        *        *     Request timed out.
  5     7 ms     7 ms    10 ms  0.ae3.BR2.IAD8.ALTER.NET [140.222.227.195]
  6     9 ms     9 ms    10 ms  ix-ae-20-0.tcore2.AEQ-Ashburn.as6453.net [216.6.
87.33]
  7    23 ms    22 ms    21 ms  if-ae-11-2.thar2.NJY-Newark.as6453.net [216.6.87
.138]
  8    22 ms    22 ms    22 ms  if-ae-6-4.tcore2.N0V-New-York.as6453.net [66.198
.111.98]
  9    22 ms    19 ms    22 ms  if-ae-5-2.tcore2.MTT-Montreal.as6453.net [64.86.
226.57]
 10    21 ms    22 ms    19 ms  if-ae-0-2.tcore1.MTT-Montreal.as6453.net [216.6.
115.89]
 11    23 ms    22 ms    23 ms  64.86.31.42
 12    22 ms    22 ms    21 ms  ae0.cr5.mtl.iweb.com [184.107.1.61]
 13    22 ms    24 ms    24 ms  te7-4.dr9.mtl.iweb.com [184.107.1.110]
 14    23 ms    22 ms    22 ms  174.142.115.218
 15    23 ms    21 ms    22 ms  184.107.107.176

[motoh]

Name of your Internet Service Provider (ISP)
Xfinity

Ticket or reference number from your ISP.
None, they keep closing them.

State/Country
United States, California

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
All evenings since 3.2 patch

Frequency (How often does the issue occur?)
Every thirty seconds to a minute

Content (Which content were you playing in-game when the issue occurred?)
Varies. Leves, dungeons, beast tribe quests

Which in-game World were you playing on when the issue occurred?
Siren

Traceroute records (optional) (Learn how to generate traceroute record)
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\motoh>tracert 199.91.189.29

Tracing route to 199.91.189.29 over a maximum of 30 hops

1 7 ms 9 ms <1 ms router.asus.com [192.168.1.1]
2 9 ms 7 ms 8 ms 96.120.88.197
3 10 ms 9 ms 8 ms be-10002-sur03.rohnertpr.ca.sfba.comcast.net [68
.87.198.97]
4 9 ms 8 ms 11 ms be-206-rar01.rohnertpr.ca.sfba.comcast.net [68.8
5.57.101]
5 11 ms 18 ms 19 ms hu-0-18-0-4-ar01.santaclara.ca.sfba.comcast.net
[68.85.154.105]
6 * * * Request timed out.
7 87 ms 87 ms 94 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 97 ms 87 ms 94 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
9 90 ms 92 ms 92 ms 10.2.0.1
10 96 ms 92 ms 115 ms 192.34.76.2
11 92 ms 93 ms 93 ms 199.91.189.234
12 96 ms 95 ms 92 ms 199.91.189.29

Trace complete.

C:\Users\motoh>tracert 199.91.189.29

Tracing route to 199.91.189.29 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 8 ms 12 ms 13 ms 96.120.88.197
3 23 ms 9 ms 10 ms be-10002-sur03.rohnertpr.ca.sfba.comcast.net [68
.87.198.97]
4 8 ms 16 ms 8 ms be-206-rar01.rohnertpr.ca.sfba.comcast.net [68.8
5.57.101]
5 11 ms 12 ms 11 ms hu-0-18-0-4-ar01.santaclara.ca.sfba.comcast.net
[68.85.154.105]
6 * * * Request timed out.
7 87 ms 89 ms 87 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 87 ms 88 ms 87 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
9 84 ms 90 ms 86 ms 10.2.0.1
10 82 ms 82 ms 83 ms 192.34.76.2
11 84 ms 82 ms 82 ms 199.91.189.234
12 91 ms 92 ms 93 ms 199.91.189.29

Trace complete.

C:\Users\motoh>^A

C:\Users\motoh>

C:\Users\motoh>

C:\Users\motoh>tracert 199.91.189.29

Tracing route to 199.91.189.29 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 8 ms 8 ms 8 ms 96.120.88.197
3 10 ms 9 ms 9 ms be-10002-sur03.rohnertpr.ca.sfba.comcast.net [68
.87.198.97]
4 8 ms 8 ms 11 ms be-206-rar01.rohnertpr.ca.sfba.comcast.net [68.8
5.57.101]
5 25 ms 11 ms 11 ms hu-0-18-0-4-ar01.santaclara.ca.sfba.comcast.net
[68.85.154.105]
6 * * * Request timed out.
7 87 ms 87 ms 94 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 87 ms 87 ms 87 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
9 89 ms 91 ms 82 ms 10.2.0.1
10 83 ms 86 ms 82 ms 192.34.76.2
11 85 ms 85 ms 90 ms 199.91.189.234
12 87 ms 82 ms 83 ms 199.91.189.29

Trace complete.

C:\Users\motoh>

[Hyperon]

Bright House Networks

Florida/USA

I've noticed it ever since 3.3. Might have started since the all world maintenance the week prior.

The frequency is very random. Yesterday it only happened once, but on wednesday it happened 3 times and the day and on tuesday it didn't happen at all

It happens when I zone into duty finder and when I zone to housing districts the most.

I'm in Leviathan

[Xamarel]

Name of your Internet Service Provider (ISP) : Time Warner Cable

Ticket or reference number from your ISP: n/a, they believe it is not on their side, as a technician came out and fixed many of the connectivity issues last week.

State/Country: Texas/USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Had the issues sporadically before 3.3 launched, but since 3.3, this happens daily. It happens every day for sure at 6:30 PM.

Frequency (How often does the issue occur?) : It happens every day, at least once. This doesn't effect just me either, it's the PS4 and a MacBook Pro that are also affected.

Content (Which content were you playing in-game when the issue occurred?): Usually, it is when I zone into Duty Finder, or housing districts. More recently, it's been after cutscenes/when cutscenes would play, since I have them disabled.

Which in-game World were you playing on when the issue occurred? I play on Lamia primarily, but this happened on my alt on Excalibur as well.

[Orcrist]

Name of your Internet Service Provider (ISP) : Grande

Ticket or reference number from your ISP: N/A, FFXIV is the only game affected.

State/Country: Texas/USA

Date/Time: Primarily since 3.3, and every time I log in.

Frequency (How often does the issue occur?) : Every single login (Daily)

Content (Which content were you playing in-game when the issue occurred?): Usually whenever I use the duty finder, but also in cities or other maps.

Which in-game World were you playing on when the issue occurred? Balmung

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 14 ms 9 ms 5 ms 192.168.0.1
2 * * * Request timed out.
3 23 ms 28 ms 28 ms 66-90-139-54.static.grandenetworks.net [66.90.139.54]
4 26 ms 28 ms 18 ms ae0-0.aggr08.wacotx.grandecom.net [24.155.121.170]
5 24 ms 30 ms 39 ms ae1-0.core01.gf01.dllstx.grandecom.net [24.155.121.43]
6 31 ms 37 ms 27 ms xe-1-1-0.0.aggr01.austtx.grandecom.net [24.155.121.156]
7 * * * Request timed out.
8 * * * Request timed out.
9 83 ms 89 ms 79 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
10 2635 ms 508 ms 657 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
11 1324 ms * 85 ms 10.2.0.1
12 100 ms 100 ms 88 ms 192.34.76.2
13 89 ms 87 ms 81 ms 199.91.189.234
14 94 ms 88 ms * 199.91.189.30
15 92 ms 78 ms 110 ms 199.91.189.30

Trace complete.

[AscendantManes]

Name of your Internet Service Provider (ISP) : Claro, Inc

Ticket or reference number from your ISP: N/A

State/Country: Puerto Rico

Date/Time: Since 4 July.

Frequency (How often does the issue occur?) : Every single login (Daily)

Content (Which content were you playing in-game when the issue occurred?): Any (Duty Finder is more affected)

Which in-game World were you playing on when the issue occurred? Balmung


Tracert:
1 93 ms 101 ms 98 ms 10.0.0.138
2 31 ms 23 ms 24 ms adsl-207-204-166-128.prtc.net [207.204.166.128]
3 24 ms 33 ms 28 ms 10.210.141.253
4 * * * Request timed out.
5 121 ms 129 ms 131 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
6 101 ms 108 ms 101 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
7 111 ms 116 ms 272 ms 10.2.0.1
8 112 ms 112 ms 123 ms 192.34.76.2
9 116 ms 114 ms 111 ms 199.91.189.234
10 119 ms 117 ms 111 ms 199.91.189.30

[Psych0]

Name of your Internet Service Provider (ISP) Net Virtua
Ticket or reference number from your ISP. n/a, allsignal is normal only ff are lagge biiiiiiggg lageed
State/Country MG-BRA
Date/Time Since 4 July
Frequency All the time but 2/3am st is much more
Content all content but DF is more afected
Which in-game World were you playing on when the issue occurred? Behemoth