Name of your Internet Service Provider (ISP)
Xfinity

Ticket or reference number from your ISP.
None, they keep closing them.

State/Country
United States, California

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
All evenings since 3.2 patch

Frequency (How often does the issue occur?)
Every thirty seconds to a minute

Content (Which content were you playing in-game when the issue occurred?)
Varies. Leves, dungeons, beast tribe quests

Which in-game World were you playing on when the issue occurred?
Siren

Traceroute records (optional) (Learn how to generate traceroute record)
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\motoh>tracert 199.91.189.29

Tracing route to 199.91.189.29 over a maximum of 30 hops

1 7 ms 9 ms <1 ms router.asus.com [192.168.1.1]
2 9 ms 7 ms 8 ms 96.120.88.197
3 10 ms 9 ms 8 ms be-10002-sur03.rohnertpr.ca.sfba.comcast.net [68
.87.198.97]
4 9 ms 8 ms 11 ms be-206-rar01.rohnertpr.ca.sfba.comcast.net [68.8
5.57.101]
5 11 ms 18 ms 19 ms hu-0-18-0-4-ar01.santaclara.ca.sfba.comcast.net
[68.85.154.105]
6 * * * Request timed out.
7 87 ms 87 ms 94 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 97 ms 87 ms 94 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
9 90 ms 92 ms 92 ms 10.2.0.1
10 96 ms 92 ms 115 ms 192.34.76.2
11 92 ms 93 ms 93 ms 199.91.189.234
12 96 ms 95 ms 92 ms 199.91.189.29

Trace complete.

C:\Users\motoh>tracert 199.91.189.29

Tracing route to 199.91.189.29 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 8 ms 12 ms 13 ms 96.120.88.197
3 23 ms 9 ms 10 ms be-10002-sur03.rohnertpr.ca.sfba.comcast.net [68
.87.198.97]
4 8 ms 16 ms 8 ms be-206-rar01.rohnertpr.ca.sfba.comcast.net [68.8
5.57.101]
5 11 ms 12 ms 11 ms hu-0-18-0-4-ar01.santaclara.ca.sfba.comcast.net
[68.85.154.105]
6 * * * Request timed out.
7 87 ms 89 ms 87 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 87 ms 88 ms 87 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
9 84 ms 90 ms 86 ms 10.2.0.1
10 82 ms 82 ms 83 ms 192.34.76.2
11 84 ms 82 ms 82 ms 199.91.189.234
12 91 ms 92 ms 93 ms 199.91.189.29

Trace complete.

C:\Users\motoh>^A

C:\Users\motoh>

C:\Users\motoh>

C:\Users\motoh>tracert 199.91.189.29

Tracing route to 199.91.189.29 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 8 ms 8 ms 8 ms 96.120.88.197
3 10 ms 9 ms 9 ms be-10002-sur03.rohnertpr.ca.sfba.comcast.net [68
.87.198.97]
4 8 ms 8 ms 11 ms be-206-rar01.rohnertpr.ca.sfba.comcast.net [68.8
5.57.101]
5 25 ms 11 ms 11 ms hu-0-18-0-4-ar01.santaclara.ca.sfba.comcast.net
[68.85.154.105]
6 * * * Request timed out.
7 87 ms 87 ms 94 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 87 ms 87 ms 87 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
9 89 ms 91 ms 82 ms 10.2.0.1
10 83 ms 86 ms 82 ms 192.34.76.2
11 85 ms 85 ms 90 ms 199.91.189.234
12 87 ms 82 ms 83 ms 199.91.189.29

Trace complete.

C:\Users\motoh>