Name of your Internet Service Provider (ISP): CIK Telecom (Shaw)

Ticket or reference number from your ISP: Only this game, connection was fine yesterday and on launch day. Noticed the lag when I relogged.

State/Country: Vancouver, Canada

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): I relogged around 4pm PST, got a few 90k errors and massive lag spikes making this game hard to play.

Frequency (How often does the issue occur?): every 2-3 mins I get the DC symbol

Content (Which content were you playing in-game when the issue occurred?): Nothing special.

Which in-game World were you playing on when the issue occurred: Brynhildr