Reporting Latency Related Issue (NA Data Center)

[Game_Over]

This thread started 5 months ago, has anything been resolved? I just started having this issue a couple days ago.

Interestingly, it has resolved for me. Perhaps that fact may help pinpoint the issue further? Here's hoping.

[RuanMianMian]

This thread started 5 months ago, has anything been resolved? I just started having this issue a couple days ago.

Yes, same here. I have been having this issue since 4 Jun 2016. Prior to that, it was fine.

[MayaBlack]

Name of your Internet Service Provider (ISP): Singtel
State/Country: Singapore
Date/Time: Started on 4/6 and since then.
Frequency: 2-3 mins every single time I log in
Content: Open world, logging into character and Guildhiest
Which in-game World were you playing on when the issue occurred: Gilgamesh and Sargatanas

[RuanMianMian]

Name of your Internet Service Provider (ISP): Singtel
State/Country: Singapore
Date/Time: Since 4 Jun 2016 (It was alright before that)
Frequency: During every battle
Content: Dungeons, Trials, Guildhests, Open world battles
Which in-game World were you playing on when the issue occurred?: Siren
Traceroute records (optional) (Learn how to generate traceroute record)

[SionicMatrix]

It started happening a few days before 3.3 and kept getting "receiving 0" on the connection. Everything besides my character freezes on screen and then I get error 90002 or the 90006 now (after the patch). It may be something to do with Optus as a lot of other Optus users are getting the same issue.

Name of your Internet Service Provider: Optus Australia
Ticket or reference number from ISP: N/A, issue strictly limited to FFXIV
State/Country: Australia
Date/Time: Since June 4th
Frequency: Game starts and logs in fine, but gets disconnected after ~5 minutes
Content: Everything
World: Behemoth - Primal Data Centre
Traceroute records:

Tracing route to 199.91.189.40 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 8 ms 10 ms 8 ms 10.53.0.1
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 22 ms 21 ms 22 ms 211.29.126.145
7 22 ms 24 ms 25 ms 198.142.139.114
8 23 ms 21 ms 21 ms 198.142.139.130
9 182 ms 203 ms 175 ms 203.208.174.41
10 184 ms 187 ms 185 ms 203.208.171.14
11 187 ms 186 ms 188 ms 203.208.183.38
12 253 ms 256 ms 255 ms if-ae-8-2.tcore2.DT8-Dallas.as6453.net [66.110.5
7.81]
13 258 ms 255 ms 263 ms if-ae-2-2.tcore1.DT8-Dallas.as6453.net [66.110.5
6.5]
14 257 ms 255 ms 254 ms if-ae-23-2.tcore2.CT8-Chicago.as6453.net [64.86.
79.120]
15 257 ms 256 ms 256 ms if-ae-3-2.tcore1.W6C-Montreal.as6453.net [66.198
.96.45]
16 256 ms 255 ms 253 ms 66.198.96.50
17 316 ms 267 ms 267 ms 192.34.76.2
18 267 ms 264 ms 268 ms 199.91.189.234
19 268 ms 265 ms 264 ms 199.91.189.40

Trace complete.

[JoninRock]

Name of your Internet Service Provider: Optus Australia
Ticket or reference number from ISP: N/A, issue only affects FFXIV
State/Country: Western Australia
Date/Time: Since June 5th
Frequency: During crowded areas, Combat and Crafting
Content: Everything
World: Malboro
Traceroute records:

Tracing route to 199.91.189.74 over a maximum of 30 hops

1 1 ms 2 ms 1 ms [192.168.0.1]
2 5 ms 6 ms 4 ms 175.38.0.1
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 62 ms 64 ms 61 ms 198.142.250.177
7 57 ms 58 ms 62 ms 198.142.139.112
8 60 ms 61 ms 56 ms 198.142.139.128
9 207 ms 209 ms 207 ms 203.208.174.149
10 207 ms 208 ms 229 ms 203.208.173.29
11 215 ms 215 ms 217 ms 203.208.171.14
12 228 ms 222 ms 224 ms 203.208.183.38
13 296 ms 299 ms 296 ms if-ae-8-2.tcore2.DT8-Dallas.as6453.net [66.110.57.81]
14 298 ms 301 ms 303 ms if-ae-2-2.tcore1.DT8-Dallas.as6453.net [66.110.56.5]
15 295 ms 293 ms 295 ms if-ae-23-2.tcore2.CT8-Chicago.as6453.net [64.86.79.120]
16 301 ms 305 ms 300 ms if-ae-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96.45]
17 294 ms 295 ms 295 ms 66.198.96.50
18 297 ms 298 ms 297 ms 192.34.76.2
19 294 ms 292 ms 293 ms 199.91.189.234
20 303 ms 304 ms 303 ms 199.91.189.74

As mentioned on the other post, I never had any issues until very recently. Please message me if you like to ask more questions, I will happy to answer if it helps resolve this issue for us Aussie players.

[Unazaki]

Name of your Internet Service Provider (ISP): Singtel
Ticket or reference number from your ISP.: TBD
State/Country: Singapore
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Started around 1st June 2016 and I've been stuck with it since
Frequency (How often does the issue occur?): So frequently as to make the game currently unplayable in any state or form
Content (Which content were you playing in-game when the issue occurred?): Everything from instances, dungeons, raids, even open world crafting and disconnecting during teleports
Which in-game World were you playing on when the issue occurred?: Midgardsormr server

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.254
2 3 ms 3 ms 3 ms 115.66.63.254
3 4 ms 3 ms 3 ms 202.166.123.134
4 2 ms 2 ms 2 ms 202.166.123.133
5 3 ms 3 ms 3 ms 202.166.122.50
6 3 ms 3 ms 3 ms 202.166.123.70
7 4 ms 4 ms 5 ms 203.208.191.197
8 4 ms 4 ms 3 ms 203.208.153.109
9 3 ms 3 ms 3 ms 203.208.158.209
10 178 ms 184 ms 211 ms 203.208.171.86
11 177 ms 165 ms 162 ms 203.208.183.38
12 240 ms 253 ms 239 ms 66.110.57.81
13 245 ms 247 ms 238 ms 66.110.56.5
14 246 ms 248 ms 253 ms 64.86.79.120
15 254 ms 252 ms 252 ms 66.198.96.45
16 252 ms 250 ms 253 ms 66.198.96.58
17 247 ms 252 ms 256 ms 67.205.127.214
18 240 ms 241 ms 240 ms 174.142.115.218
19 * 264 ms 247 ms 184.107.107.176

Trace complete.

[Draconis21]

Name of your Internet Service Provider (ISP): EscapeNet
Ticket or reference number from your ISP.: None, Issue affects FFXIV only
State/Country: Queensland, Australia
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Started 4th June 2016 and is still happening
Frequency (How often does the issue occur?): All the time.
Content (Which content were you playing in-game when the issue occurred?): Anything. As soon as I log in I get maybe 10 - 30 secs, if I'm lucky a minute, before it drops me from the game.
Which in-game World were you playing on when the issue occurred?: Coeurl


Tracing route to 199.91.189.27 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms [192.168.1.1]
2 39 ms 39 ms 39 ms 203.18.23.142
3 39 ms 39 ms 39 ms cr1.sydney.esc.net.au [203.18.23.201]
4 38 ms 39 ms 39 ms br1.sydney.esc.net.au [203.18.23.200]
5 40 ms 40 ms 44 ms 220.101.0.45
6 * * * Request timed out.
7 * * * Request timed out.
8 42 ms 42 ms 43 ms 59.154.18.10
9 192 ms 191 ms 191 ms 203.208.191.169
10 196 ms 200 ms 196 ms 203.208.183.38
11 270 ms 271 ms 269 ms if-ae-8-2.tcore2.DT8-Dallas.as6453.net [66.110.5
7.81]
12 273 ms 281 ms 281 ms if-ae-2-2.tcore1.DT8-Dallas.as6453.net [66.110.5
6.5]
13 283 ms 284 ms 290 ms if-ae-23-2.tcore2.CT8-Chicago.as6453.net [64.86.
79.120]
14 273 ms 273 ms 273 ms if-ae-3-2.tcore1.W6C-Montreal.as6453.net [66.198
.96.45]
15 290 ms 283 ms 280 ms 66.198.96.50
16 286 ms 282 ms 286 ms 192.34.76.2
17 269 ms 268 ms 269 ms 199.91.189.234
18 272 ms 269 ms 269 ms 199.91.189.27

Trace complete.

[RuanMianMian]

Square Enix

It seems like several players from different regions are affected by this issue lately. The game was working well before that. I am sure this is not related to our internet connection.

We would appreciate if you can assist us on this issue. Many of us have already subscribed to the game and it hurts us when we are unable to play the game each day.

Thank you.

[a_mccarthy]

Name of your Internet Service Provider (ISP): Time Warner Cable

Ticket or reference number from your ISP: only game is affected, nothing else internet-related on this computer or any other in my household

State/Country: California, USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): A few 90002 errors before but mainly all the latency started right after 3.3 was launched.

Frequency (How often does the issue occur?): Every login

Content (Which content were you playing in-game when the issue occurred?): General world behavior, queueing for dungeons and raids, retainer use. Also, every time I log I have to change my resolution settings. My previous settings say they are saved, but need to be adjusted again upon a new login session

Which in-game World were you playing on when the issue occurred: Sargatanas