Reporting Latency Related Issue (NA Data Center)

[Velisra]

There is a significant issue somewhere between the Southern US and the NA servers, and I suspect it's to do with Level3 connections based on tracert and pathping results over the last week.

Every evening as Internet traffic increases, I experience intermittent lag of 1-3 seconds. I don't notice it as much while in battle, but it's extremely noticeable while gathering and crafting, when macros are impossible to use, and abilities and visual effects are delayed by 1-3 seconds over and over.

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP.: None, this is only a problem with FFXIV
State/Country: Georgia, US
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): since around May 15 or so, this happens every evening from the hours of 7:00 p.m. EST to at least 11:00 p.m. EST
Frequency (How often does the issue occur?): every 5-10 seconds in the evening hours
Content (Which content were you playing in-game when the issue occurred?) everything
Which in-game World were you playing on when the issue occurred?: Diabolos
Traceroute records :

Tracing route to 199.91.189.38 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1 
  2     1 ms     1 ms     1 ms  10.0.0.1 
  3    12 ms    14 ms    12 ms  96.120.2.37 
  4    12 ms    12 ms    14 ms  te-0-1-0-6-ur05.augusta.ga.augusta.comcast.net [68.85.60.33] 
  5    15 ms    12 ms    14 ms  te-2-2-ar01.augusta.ga.augusta.comcast.net [68.86.138.101] 
  6    13 ms    14 ms    12 ms  te-0-7-0-2-ar04.augusta.ga.augusta.comcast.net [68.86.203.234] 
  7    22 ms    19 ms    24 ms  be-33665-cr02.56marietta.ga.ibone.comcast.net [68.86.94.17] 
  8    32 ms    29 ms    39 ms  23.30.207.98 
  9    46 ms    46 ms    49 ms  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86] 
 10    48 ms    44 ms    54 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74] 
 11    68 ms    67 ms    77 ms  10.2.0.1 
 12    72 ms    67 ms    69 ms  192.34.76.2 
 13    81 ms    66 ms    65 ms  199.91.189.234 
 14     *       66 ms    64 ms  199.91.189.38 

Trace complete.

pathping results:

Tracing route to 199.91.189.38 over a maximum of 30 hops

  0  192.168.1.2 
  1  192.168.1.1 
  2  10.0.0.1 
  3  96.120.2.37 
  4  te-0-1-0-6-ur05.augusta.ga.augusta.comcast.net [68.85.60.33] 
  5  te-9-3-ar01.augusta.ga.augusta.comcast.net [68.86.138.97] 
  6  te-0-7-0-2-ar04.augusta.ga.augusta.comcast.net [68.86.203.234] 
  7  be-33665-cr02.56marietta.ga.ibone.comcast.net [68.86.94.17] 
  8  23.30.207.98 
  9  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86] 
 10  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74] 
 11  10.2.0.1 
 12  192.34.76.2 
 13  199.91.189.234 
 14  199.91.189.38 

Computing statistics for 350 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           192.168.1.2 
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.1 
                                0/ 100 =  0%   |
  2    1ms     0/ 100 =  0%     0/ 100 =  0%  10.0.0.1 
                                0/ 100 =  0%   |
  3   13ms     0/ 100 =  0%     0/ 100 =  0%  96.120.2.37 
                                0/ 100 =  0%   |
  4   14ms     0/ 100 =  0%     0/ 100 =  0%  te-0-1-0-6-ur05.augusta.ga.augusta.comcast.net [68.85.60.33] 
                                0/ 100 =  0%   |
  5   14ms     0/ 100 =  0%     0/ 100 =  0%  te-9-3-ar01.augusta.ga.augusta.comcast.net [68.86.138.97] 
                                0/ 100 =  0%   |
  6   14ms     0/ 100 =  0%     0/ 100 =  0%  te-0-7-0-2-ar04.augusta.ga.augusta.comcast.net [68.86.203.234] 
                                0/ 100 =  0%   |
  7   23ms     0/ 100 =  0%     0/ 100 =  0%  be-33665-cr02.56marietta.ga.ibone.comcast.net [68.86.94.17] 
                                0/ 100 =  0%   |
  8   26ms     0/ 100 =  0%     0/ 100 =  0%  23.30.207.98 
                                0/ 100 =  0%   |
  9  ---     100/ 100 =100%   100/ 100 =100%  ae-10-10.car2.Montreal2.Level3.net [4.69.153.86] 
                                0/ 100 =  0%   |
 10   48ms     0/ 100 =  0%     0/ 100 =  0%  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74] 
                                3/ 100 =  3%   |
 11  ---     100/ 100 =100%    97/ 100 = 97%  10.2.0.1 
                                0/ 100 =  0%   |
 12   69ms     3/ 100 =  3%     0/ 100 =  0%  192.34.76.2 
                                2/ 100 =  2%   |
 13   68ms     5/ 100 =  5%     0/ 100 =  0%  199.91.189.234 
                                0/ 100 =  0%   |
 14   68ms     5/ 100 =  5%     0/ 100 =  0%  199.91.189.38 

Trace complete.

In the year that I've been playing FFXIV, I've never experienced the terrible lag and intermittent connectivity issues as I have within the last couple of weeks. It's very frustrating.