Reporting Latency Related Issue (NA Data Center)

[birdy_reene]

Name of your Internet Service Provider: Comcast
•Ticket or reference number from your ISP: Comcast refuses to submit a ticket, they claim its not them
•State/Country: Indiana, USA
•Date/Time: Since the 5/16-5/17 maintenance ended
•Frequency (How often does the issue occur?): every few seconds
•Content (Which content were you playing in-game when the issue occurred?): All content
•Which in-game World were you playing on when the issue occurred? : Zalera

[ZukoDawg]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: None. Comcast claims no issues exist on their network. Refused to investigate. No other games or sites have this issue and this ONLY STARTED after the NA maintenance.
State/Country: Washington, US
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): 5-11pm Pacific time. I entered a previous ticket on this problem back in Jan. It started to recur after this morning's maintenance (5/17/16).
Frequency (How often does the issue occur?): All night.
Content (Which content were you playing in-game when the issue occurred?): Instances as well as open world content though instances were most effected with heavy rubber banding and skill lag delay. I get roughly 11-17% packet loss.
Which in-game World were you playing on when the issue occurred? Diabolos
Traceroute records (optional) (Learn how to generate traceroute record):

Please communicate if there are issues with this maintenance and if your aware that your network had to optimize thus impacting players... if you know Say Something! I transferred from an EU server to get away from the lag and it was great until this latest update on 5/17. Keeping people in the dark about what this maintenance was supposed to do while creating a worse player experience due to it is unfair and undermines the great work many in SE are doing for this game.

[Ceridwen]

Name of your Internet Service Provider (ISP): Comcast

Ticket or reference number from your ISP: N/A Comcast says no problem, all speed tests show optimal service. No other games experiencing lag. I had lag earlier in the year, it went away completely, then returned since the last maintenance.

State/Country: Maine, US

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): 7-10-11pm Eastern time. (worse around 9pm)

Frequency (How often does the issue occur?): Throughout the evening, most noticeable in instances, but also shows up even when crafting.

Content (Which content were you playing in-game when the issue occurred?): I notice it most in instances, a lot of stop/jerk forward, and LONG stops sometimes. Often happens to several people in the party, but not all. In my own household, it may happen to 2 of 3 of us, or all. (generally all, but not always, on the same modem) Checking other games, no problem.

Which in-game World were you playing on when the issue occurred? Ultros.