Reporting Latency Related Issue (NA Data Center)

[ToozdaysChild]

ISP
Cable One

Ticket #
none

State/Country
Alabama, USA

Date/Time
Began the day I started playing, occurs at all times

Frequency
Constant

Content
All

World
Adamantoise; test chracter on Brynhildr also experienced the problem

I installed the game a few days ago and was able to play for a little while, but experienced some intermittent lag and was booted with a 90002 error a few times. The issue has gotten progressively worse; at the time of this post, the most I can do is walk around, unable to interact with anything, use skills, or do anything related to play, before being booted after about 45-60 seconds. I've tried port forwarding and services like WTFast with no change.

The game is entirely unplayable in this state, and I don't see any way the problem could be clientside.

[chrono1187]

Name of your Internet Service Provider (ISP)

Time Warner Cable

Ticket or reference number from your ISP.

None

State/Country

Kentucky, USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)

The issue started happening about 3 days ago after maintenance, didn't have any latency at all when i started playing the game 26 days ago, this lag started recently. It happens all the time, waiting in a city, instances(made trials like titan/garuda extreme impossible). I even tried WTFast to see if it would relieve the problem and it did not.

Frequency (How often does the issue occur?)

All the time while I am playing the game

Content (Which content were you playing in-game when the issue occurred?)

I was in Mor Dhona shopping around when I started getting lag, then it started happening during garuda/titan extreme and other dungeons/instances. While in Mor Dhona waiting for a duty to pop up, I would test out my spells and it would take about 4-6 seconds to cast during a spike. Tried to do Titan extreme and it was just too laggy, I am scared to que up for a duty with these ping spikes.

Which in-game World were you playing on when the issue occurred?

Coeurl, it says I have an excellent connection.

Traceroute records

tracert 199.91.189.27

Tracing route to 199.91.189.27 over a maximum of 30 hops

1 1 ms 1 ms <1 ms 192.168.0.1
2 31 ms 19 ms 29 ms cpe-76-177-0-1.natcky.res.rr.com [76.177.0.1]
3 10 ms 9 ms 10 ms tge7-6.rcmdkyat02h.midwest.rr.com [65.28.202.213]
4 12 ms 14 ms 11 ms tge0-8-0-0.rcmdkyat02r.midwest.rr.com [65.29.29.148]
5 16 ms 15 ms 18 ms be26.clmkohpe01r.midwest.rr.com [65.189.140.168]
6 52 ms 45 ms 40 ms bu-ether45.chctilwc00w-bcr00.tbone.rr.com [107.14.19.36]
7 24 ms 25 ms 24 ms 0.ae0.pr0.chi30.tbone.rr.com [66.109.1.76]
8 * * 24 ms lag-8.ear2.Chicago2.Level3.net [4.68.111.33]
9 47 ms 45 ms 45 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
10 45 ms 47 ms 44 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
11 * * * Request timed out.
12 2429 ms 58 ms 51 ms 192.34.76.2
13 55 ms 45 ms 46 ms 199.91.189.234
14 46 ms 45 ms 43 ms 199.91.189.27

Trace complete.

[Credence_Aegis]

• Name of your Internet Service Provider (ISP): TDS Telecom
• Ticket or reference number from your ISP: I have no other issues with the other 9 MMOs I play so this is NOT on their end.
• State/Country: Indiana USA
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Has happened intermittently since the patch in March 2016.
• Frequency (How often does the issue occur?): For the past week it has been happening multiple times per night. Sometimes I can play for a couple hours without a D/C and others I can get dropped 5 times in a hour.
• Content (Which content were you playing in-game when the issue occurred?): Any location - has happened at completely random places in the game. i.e. dungeons, trials, sitting in Foundation...
• Which in-game World were you playing on when the issue occurred?: Siren
• Traceroute records (optional):
  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation. All rights reserved.
  
  C:\Windows\system32>tracert 199.91.189.29
  
  Tracing route to 199.91.189.29 over a maximum of 30 hops
  
  1 <1 ms <1 ms <1 ms 192.168.1.1
  2 1 ms <1 ms <1 ms 192.168.0.1
  3 46 ms 41 ms 40 ms cytninhed11-dy1001-secondary6.network.tds.net [96.60.208.1]
  4 40 ms 39 ms 42 ms cytnindst52-tg0-0-2-0.network.tds.net [64.50.231.89]
  5 43 ms 43 ms 43 ms chcgildtcor52-tg0-0-0-9.network.tds.net [64.50.224.225]
  6 42 ms 43 ms 41 ms xe-10-1-2.edge4.Chicago3.Level3.net [4.53.98.5]
  7 69 ms 68 ms 67 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
  8 70 ms 69 ms 69 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
  9 * * * Request timed out.
  10 69 ms 77 ms 69 ms 192.34.76.2
  11 70 ms 70 ms 69 ms 199.91.189.234
  12 68 ms 69 ms 69 ms 199.91.189.29
  
  Trace complete.
  
  C:\Windows\system32>ping 199.91.189.29
  
  Pinging 199.91.189.29 with 32 bytes of data:
  Reply from 199.91.189.29: bytes=32 time=68ms TTL=52
  Reply from 199.91.189.29: bytes=32 time=69ms TTL=52
  Reply from 199.91.189.29: bytes=32 time=68ms TTL=52
  Reply from 199.91.189.29: bytes=32 time=67ms TTL=52
  
  Ping statistics for 199.91.189.29:
  Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
  Approximate round trip times in milli-seconds:
  Minimum = 67ms, Maximum = 69ms, Average = 68ms

For the most part the game has ran fine since the day my wife and I started playing. However, since the last patch we've both been having issues with d/c's and lag spikes at all times of the day (she works 3rd shift, I work 1st shift).

[Pyrocidic]

Name of ISP: AT&T
•Ticket or reference number from your ISP: TBD
•State/Country: Alabama/US.
•Date/Time: All the time.
•Frequency: Every 10 seconds while playing.
•Content: Everywhere while logged in.
•Which in-game World were you playing on when the issue occurred? Odin/Adamantoise

My main character is on Odin. I have an alternate class on Adamantoise. This lag has been a persistent nuisance since the release of 3.2. I normally play on Odin, but live in the US. (Note: I have been able to play perfectly fine on Odin since 3.2. Would get a slight ping spike every two hours, but now it's almost constant.) The issue occurs while I play on Odin, and also when I switch to play my alternate on Adamantoise. Very frustrating especially while raiding. I've done multiple ISP checks, and all of them claim it's FFXIV.

[Tonjiar]

Name of ISP: AT&T
•Ticket or reference number from your ISP: They will not open a ticket for this issue
•State/Country: Louisiana/US
•Date/Time: any day or night
•Frequency: everyday; latency comes and goes
•Content: Everywhere while logged in
•Which in-game World were you playing on when the issue occurred? Enthnal/Faerie

Below is some information you might find useful. The trace route is pretty common. I don't see timeout until after L3 Montreal end point. I don't know how that ties into the front of the load balancing of the server farm for Faerie but this should be a good point that somewhere in L3's network and transition to your Data Center there is a drop off. I'd say a routing issue but because it's not something that's completely is down it's probably be something more dynamic. Maybe there is a physical SPF or card issue for one of yours or Level3's network hardware that is having CRC errors and needs to be swapped out.

[SinisterJointss]

ISP
Comcast

Ticket #
none

State/Country
Michigan, USA

Date/Time
Began the day I started playing, occurs at all times

Frequency
Constant

Content
All

World
Midgarsomnr

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 3 ms 2 ms 6 ms 10.0.0.1
2 16 ms 14 ms 12 ms 96.120.41.5
3 16 ms 13 ms 11 ms po91-ur02.stclaircty.mi.michigan.comcast.net [68.85.85.97]
4 20 ms 19 ms 15 ms te-0-6-0-8-ar02.taylor.mi.michigan.comcast.net [68.87.191.69]
5 15 ms 16 ms 19 ms ae3.bar2.Detroit1.Level3.net [4.68.71.37]
6 40 ms 44 ms 39 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
7 45 ms 39 ms 39 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
8 38 ms 39 ms 39 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 46 ms 39 ms 41 ms 10.2.0.1
10 39 ms 43 ms 118 ms 192.34.76.2
11 97 ms 202 ms 128 ms 199.91.189.234
12 41 ms 44 ms 49 ms 199.91.189.30

Trace complete.

After looking over every single trace route of people posting here, the culprit is most definitely level3.net

[Torasu84]

ISP
Verizon FIOS

Ticket
None, nothing else has an issue

State/Country
Virginia, USA

Date/Time
May 9, 2016 sometime after 9 a.m. EST worked fine before that

Frequency
just today so far

Content
pretty much all combat is unplayable and after a couple mins i stop completely while still being able to see other people move fine, though teleporting at times too

World
Lamia

Trace Route
Tracing route to 199.91.189.40 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms FIOS_Quantum_Gateway.fios-router.home [192.168.1.1]
2 2 ms 1 ms 1 ms lo0-100.NRFLVA-VFTTP-319.verizon-gni.net [173.50.124.1]
3 6 ms 3 ms 3 ms B3319.NRFLVA-LCR-22.verizon-gni.net [100.41.6.40]
4 * * * Request timed out.
5 13 ms 12 ms 11 ms 0.ae4.BR2.IAD8.ALTER.NET [140.222.227.197]
6 * * * Request timed out.
7 45 ms 45 ms * ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 59 ms 59 ms 59 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 * * * Request timed out.
10 47 ms 86 ms * 192.34.76.2
11 48 ms 46 ms * 199.91.189.234
12 53 ms 53 ms 53 ms 199.91.189.40

[Geesus]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.


C:\*****\******>tracert 199.91.189.139

Tracing route to 199.91.189.139 over a maximum of 30 hops

1 1 ms <1 ms <1 ms ************
2 11 ms 18 ms 10 ms 96.120.105.177
3 11 ms 10 ms 21 ms xe-3-0-0-sur01.parkville.md.bad.comcast.net [68.
85.81.85]
4 12 ms 47 ms 13 ms ae-47-0-ar01.capitolhghts.md.bad.comcast.net [16
2.151.60.105]
5 * * * Request timed out.
6 48 ms 47 ms 47 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

7 188 ms * 59 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
8 63 ms * 84 ms 10.2.0.1
9 65 ms 62 ms 62 ms 192.34.76.2
10 72 ms 62 ms 64 ms 199.91.189.234
11 62 ms 62 ms 61 ms 199.91.189.139

Trace complete.

ISP
Comcast

Ticket #
none

State/Country
Maryland, USA

Date/Time
9 May 2016 15:00 EDT

Frequency
Today has been very bad

Content
All

World
Hyperion


Had no issues early today from 0900-1400 then all of a sudden things got REALLY bad. Did a router and modem reset which did not resolve the issue. Did a speed test to Ontario just to see if it was an ISP issue. It is not. Speed test was 25 down 6 up with ping of 32ms.

[Velisra]

Terrible lag today--between one and five seconds of latency with each action.

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP.: None, this is only a problem with FFXIV
State/Country: Georgia, US
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): May 9, 2016, sometime between 9 a.m. and 3 p.m. EST and still happening
Frequency (How often does the issue occur?): only started today
Content (Which content were you playing in-game when the issue occurred?) open world/everything
Which in-game World were you playing on when the issue occurred?: Diabolos
Traceroute records (optional) (Learn how to generate traceroute record):

Tracing route to 199.91.189.40 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1 
  2     1 ms     1 ms     1 ms  10.0.0.1 
  3    21 ms    24 ms    14 ms  96.120.2.37 
  4    11 ms    10 ms    10 ms  te-0-1-0-2-ur06.augusta.ga.augusta.comcast.net [68.86.139.181] 
  5    12 ms    11 ms    29 ms  68.86.203.241 
  6    18 ms    24 ms    20 ms  be-33665-cr02.56marietta.ga.ibone.comcast.net [68.86.94.17] 
  7    22 ms    20 ms    21 ms  23.30.207.98 
  8     *       64 ms     *     ae-10-10.car2.Montreal2.Level3.net [4.69.153.86] 
  9    66 ms    64 ms    65 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74] 
 10    74 ms    68 ms     *     10.2.0.1 
 11    74 ms    71 ms     *     192.34.76.2 
 12    82 ms    69 ms     *     199.91.189.234 
 13    73 ms    72 ms     *     199.91.189.40 
 14    72 ms    70 ms    68 ms  199.91.189.40 

Trace complete.

[blizt]

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert 199.91.189.38

Tracing route to 199.91.189.38 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 5 ms 4 ms 3 ms lo0-100.WASHDC-VFTTP-354.verizon-gni.net [70.110
.28.1]
3 5 ms 10 ms 6 ms T2-8-0-7.WASHDC-LCR-21.verizon-gni.net [100.41.4
.132]
4 * * * Request timed out.
5 7 ms 8 ms 9 ms 0.ae3.BR2.IAD8.ALTER.NET [140.222.227.195]
6 * * * Request timed out.
7 * 40 ms * ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

8 51 ms 52 ms 52 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
9 * * * Request timed out.
10 42 ms * 40 ms 192.34.76.2
11 39 ms 43 ms 42 ms 199.91.189.234
12 51 ms 48 ms 51 ms 199.91.189.38

Trace complete.

ISP
Verizon

Ticket #
none

State/Country
Virginia, USA

Date/Time
May 5th 2016 12:00pm to 8:00pm EST (terrible lag today may 9th worse than ever)

Frequency
Every 5 to 10 seconds might freeze up game up to 10secs

Content
All

World
Excalibur

Haven't had any lag issues for well over a year, but since Thursday may 5th it has become impossible to play. at the moment FF14 will freeze up due to lag spike and might take 10 seconds or more before things start to move again.