• Name of your Internet Service Provider.
    Wide Open West
  • Ticket or reference number from your ISP.
    The issue is not on their side. Other games I play frequently that utilize online multiplayer run perfectly. This is the only game I play that has packet loss issues.
  • State/Country
    IN/USA
  • Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
    I just started playing again three days ago after a six month break on my new pc. I noticed almost immediately there was a problem, (though at first I thought it was my connection.) The issue is constant.
  • Frequency (How often does the issue occur?)
    Packet loss occurs every 30 - 60 seconds.
  • Content (Which content were you playing in-game when the issue occurred?)
    The issue happens in all aspects of the game once or twice a minute.
  • Which in-game World were you playing on when the issue occurred?
    Exodus
I can't comfortably play the game with other players/ enemies appearing to teleport around due to frequent packet loss.. I wouldn't have even started playing again if I knew this was going to be the state of things. I certainty wouldn't be playing now if I didn't have a subscription running. I understand these things happen in large MMOs where updates are frequent, but this is annoying as I'm limited on what I can do in game because of crappy server performance. Honestly, we're all paying for a quality service. Subscription time should be credited to all players who haven't been able to play the game to it's full potential. That or just fix the problem. Get on it SE!