Reporting Latency Related Issue (NA Data Center)

[Melondra]

Got the same problem now form time warner getting dropped every 5 min on Excalibur.

[PondHollow]

ISP: TSTT
Ticket: Tbd
State/Country: Trinidad and Tobago
Date/Time: Lag spikes at 12.25 AM Atlantic Standard Time on March 12th, 2016; 90002 error from early February to now, between 6pm atlantic standard time and 8am. Neither problem occurs during the day.
Frequency: Lag spikes every few seconds straight for a few times a week; 90002 error every 10-20 minutes, between 6pm atlantic standard time and 8am. Neither problem occurs during the day.
Content: All
World: Ultros
Traceroute records:

Traced to the Ultros server several times over a few minutes and the following two results are typical.

1 <1 ms <1 ms 1 ms 192.168.1.1
2 61 ms 43 ms 165 ms 186-45-32-1.dynamic.tstt.net.tt [186.45.32.1]
3 33 ms 33 ms 32 ms 201.238.123.65.business.static.tstt.net.tt [201.238.123.65]
4 35 ms 34 ms 37 ms 190-58-255-26.business.static.tstt.net.tt [190.58.255.26]
5 29 ms 30 ms 42 ms 190-58-255-25.business.static.tstt.net.tt [190.58.255.25]
6 30 ms 34 ms 29 ms cuscon66792.tstt.net.tt [190.58.140.10]
7 97 ms 93 ms 93 ms TenGigE0-3-0-2.GW8.MIA4.ALTER.NET [157.130.84.161]
8 88 ms 87 ms 88 ms 0.ae3.BR1.MIA19.ALTER.NET [140.222.225.111]
9 88 ms 87 ms 88 ms lag-10.ear4.Miami2.Level3.net [4.68.71.169]
10 119 ms 240 ms 120 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
11 120 ms 120 ms 120 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
12 128 ms 129 ms 129 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
13 129 ms 129 ms 143 ms 192.34.76.10
14 120 ms 120 ms 121 ms 199.91.189.242
15 128 ms 129 ms 129 ms 199.91.189.36

1 <1 ms 1 ms 1 ms 192.168.1.1
2 47 ms 32 ms 38 ms 186-45-32-1.dynamic.tstt.net.tt [186.45.32.1]
3 33 ms 33 ms 33 ms 201.238.123.65.business.static.tstt.net.tt [201.238.123.65]
4 37 ms 35 ms 56 ms 190-58-255-26.business.static.tstt.net.tt [190.58.255.26]
5 47 ms 29 ms 46 ms 190-58-255-25.business.static.tstt.net.tt [190.58.255.25]
6 29 ms 31 ms 30 ms cuscon66792.tstt.net.tt [190.58.140.10]
7 92 ms 93 ms 93 ms TenGigE0-3-0-2.GW8.MIA4.ALTER.NET [157.130.84.161]
8 88 ms 87 ms 87 ms 0.ae3.BR1.MIA19.ALTER.NET [140.222.225.111]
9 * * * Request timed out.
10 119 ms 118 ms 140 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
11 120 ms 120 ms 119 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
12 129 ms 128 ms 129 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
13 129 ms 129 ms 128 ms 192.34.76.10
14 120 ms 120 ms 120 ms 199.91.189.242
15 129 ms 128 ms 129 ms 199.91.189.36

The problem *just* occurred. This is typical:

1 <1 ms <1 ms 1 ms 192.168.1.1
2 34 ms 39 ms 39 ms 186-45-32-1.dynamic.tstt.net.tt [186.45.32.1]
3 33 ms 32 ms 36 ms 201.238.123.65.business.static.tstt.net.tt [201.238.123.65]
4 36 ms 35 ms 32 ms 190-58-255-26.business.static.tstt.net.tt [190.58.255.26]
5 29 ms 28 ms 33 ms 190-58-255-25.business.static.tstt.net.tt [190.58.255.25]
6 31 ms 31 ms 31 ms cuscon66792.tstt.net.tt [190.58.140.10]
7 92 ms 93 ms 94 ms TenGigE0-3-0-2.GW8.MIA4.ALTER.NET [157.130.84.161]
8 88 ms 89 ms 86 ms 0.ae3.BR1.MIA19.ALTER.NET [140.222.225.111]
9 88 ms 87 ms 87 ms lag-10.ear4.Miami2.Level3.net [4.68.71.169]
10 121 ms 121 ms 120 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
11 118 ms 120 ms 121 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
12 128 ms 129 ms 127 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
13 127 ms 129 ms 128 ms 192.34.76.10
14 120 ms 120 ms 120 ms 199.91.189.242
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

I'll withhold blaming Level3 for this.

[Zebediah]

Please fix this! The problem isnt on the NA Datacentre exclusive, its on Chaos too i know 40-50 ppl that got problems with connection to the lobby server all the time. Have some Trouble to login for 15 Minutes every day, after 15 minutes i come in and loose Server Connection in ca 4 minutes. after this i again have login trouble and then when i came in i stay in game. dont understand what the Servers have for Problems.

Iam on Shiva have Path Pinged in CMD to the Server and this IP Adress make some Problems 94/ 100 = 94% | 9 282ms 94/ 100 = 94% 0/ 100 = 0% 195.82.50.234

94% Packet lost in the moment of the Pings!!!!!!!!!!!!! thats amazing at the Servers in "Düsseldorf- Germany" please fix this!!!!

This Problems are since we got the 3.2 Update!!!!!!! 3 Weeks now!!!

Here a Reddit Post https://www.reddit.com/r/ffxiv/comments/48m2fi/something_wrong_with_eu_and_na_servers/

Iam Really Angry!

[Indaliceo]

This is still happening. SE you need to either move your servers so traffic isn't routed through level3.net or start including VPN service with a PAID subscription. Right now if you're in an area unlucky enough to have traffic routed through level3.net for FFXIV it's next to impossible to play during most hours since you never know when you're going to get packet loss/DCs

[Twin21]

So are we going to get help and get this problem fix or are we gonna keep posting and waiting for an answer/solution that will never come? Since 3.2 been getting constant disconnects 90002,90001. It would start around 12pm-1pm EST. First disconnect would happen after a bit of lag. Then after that every login would disconnect again every minute without warning. This is getting really annoying as it seems no one is saying anything if this is going to get fix or if they are working on it. I saw on a previous post somewhere that another post like this existed and they simply closed it like it was solved when many said it wasn't. I feeling like quitting this game for good.

[urban]

Name of your Internet Service Provider (ISP): ATT U-VERSE
Ticket or reference number from your ISP.: TBD
State/Country: TN / USA
Date/Time: EVERY DAY AFTER UPDATE 3.2 MORNING TILL NIGHT
Frequency: Will drop 1 - 3 packets every min
Content: ALL RAID, General activities in the over world.
Which in-game World were you playing on when the issue occurred? BALMUNG -
Traceroute records: TBD

[DenkiPHNX]

ISP: Time Warner Calbe
Ticket: Said it wasn't them, not worth noting.
State/Country: California, United States
Date/Time: Lag spikes every time of the day, no matter when I play.
Frequency: Lag spikes every few seconds straight ever since the newest patch; prior would only occur every once in a while that it was noticeable.
Content: All
World: Excalibur
Traceroute records: N/A

I chalked it up to the internet just being crappy but I just switched to a faster service and every other game I play doesn't have the same issues. Here's hoping it gets fixed, I really want to keep playing.

[Atroxunus]

Name of your Internet Service Provider (ISP): Oceanic time warner
Ticket or reference number from your ISP.: TBD
State/Country: Hi/USA
Date/Time: Been since 3/19/2016
Frequency: constant
Content: Sephirot dungeons and general world travel
Which in-game World were you playing on when the issue occurred? Sargantanas
Traceroute records: TBD
Only seems to be on PS4

[Indaliceo]

FFS SE... This is STILL rampant and you haven't said a SINGLE thing about if you're even LOOKING INTO IT. I haven't been able to play pretty much at all the past 2 months because of the near constant packet loss via level3.net. I REFUSE to buy a subscription to a VPN to play a game that I'm already PAYING a subscription fee for. Literally NOTHING else on my PC, PS4, or XBone have issues with packet loss except for FFXIV.

[DoomsSong]

• Name of your Internet Service Provider.
  Wide Open West
• Ticket or reference number from your ISP.
  The issue is not on their side. Other games I play frequently that utilize online multiplayer run perfectly. This is the only game I play that has packet loss issues.
• State/Country
  IN/USA
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
  I just started playing again three days ago after a six month break on my new pc. I noticed almost immediately there was a problem, (though at first I thought it was my connection.) The issue is constant.
• Frequency (How often does the issue occur?)
  Packet loss occurs every 30 - 60 seconds.
• Content (Which content were you playing in-game when the issue occurred?)
  The issue happens in all aspects of the game once or twice a minute.
• Which in-game World were you playing on when the issue occurred?
  Exodus

I can't comfortably play the game with other players/ enemies appearing to teleport around due to frequent packet loss.. I wouldn't have even started playing again if I knew this was going to be the state of things. I certainty wouldn't be playing now if I didn't have a subscription running. I understand these things happen in large MMOs where updates are frequent, but this is annoying as I'm limited on what I can do in game because of crappy server performance. Honestly, we're all paying for a quality service. Subscription time should be credited to all players who haven't been able to play the game to it's full potential. That or just fix the problem. Get on it SE!