Reporting Latency Related Issue (NA Data Center)

[Grimmskull22]

Name of your Internet Service Provider (ISP): BrightHouse networks/TimeWarner Cable
State/Country: FL/USA
Date/Time: I noticed it as of february 5th onward. Also becomes worse during NA prime-time hours (in the evening).
Frequency: Unknown, but from what I can see, every hour or so MAYBE
Content: Dungeons, movement around normal game world, housing, golden saucer /anything results in a 9002 error
Which in-game World were you playing on when the issue occurred?: Faerie
Traceroute records: See below.

C:\Users\Brian>tracert 184.107.107.176
Tracing route to 184.107.107.176 over a maximum of 30 hops
1 5 ms 9 ms 9 ms 192.168.0.1 2 14 ms 17 ms 31 ms 10.103.80.1 3 14 ms 19 ms 19 ms 72-31-237-13.net.bhntampa.com [72.31.237.13] 4 24 ms 20 ms 27 ms tengig0-4-0-2.tamp05-car1.bhn.net [72.31.209.142 ] 5 23 ms 29 ms 19 ms 72-31-3-154.net.bhntampa.com [72.31.3.154] 6 23 ms 21 ms 20 ms hun0-0-0-7-tamp20-cbr1.bhn.net [72.31.3.55] 7 23 ms 39 ms 26 ms 4.68.70.149 8 79 ms 76 ms 85 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 93 ms 89 ms 89 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
10 80 ms 82 ms 99 ms 4.59.178.62 11 132 ms 141 ms 146 ms te5-5.cr1.mtl.iweb.com [184.107.1.65] 12 64 ms 77 ms 69 ms te7-3.dr9.mtl.iweb.com [67.205.127.214] 13 76 ms 78 ms 70 ms 174.142.115.218 14 80 ms 79 ms 79 ms 184.107.107.176
Trace complete.
C:\Users\Brian>pathping 184.107.107.176
Tracing route to 184.107.107.176 over a maximum of 30 hops
0 Brian-PC [192.168.0.2] 1 192.168.0.1 2 10.103.80.1 3 72-31-237-13.net.bhntampa.com [72.31.237.13] 4 tengig0-4-0-2.tamp05-car1.bhn.net [72.31.209.142] 5 72-31-3-154.net.bhntampa.com [72.31.3.154] 6 hun0-0-0-7-tamp20-cbr1.bhn.net [72.31.3.55] 7 4.68.70.149 8 ae-10-10.car2.Montreal2.Level3.net [4.69.153.86] 9 ae-10-10.car2.Montreal2.Level3.net [4.69.153.86] 10 4.59.178.62 11 te5-5.cr1.mtl.iweb.com [184.107.1.65] 12 te7-3.dr9.mtl.iweb.com [67.205.127.214] 13 174.142.115.218 14 184.107.107.176
Computing statistics for 350 seconds...

[LunaKaeridge]

As title says, my route to SE's server destination has changed. Or at least it seems to have changed. The New York hop never appeared before.

Tracing route to 199.91.189.39 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     1 ms    <1 ms    <1 ms  10.1.10.1
  3     9 ms     8 ms     7 ms  96.120.36.173
  4     7 ms     9 ms     7 ms  xe-11-2-2-sur01.gardens.fl.pompano.comcast.net [68.85.83.241]
  5    10 ms    17 ms     9 ms  xe-4-1-3-0-ar02.stuart.fl.pompano.comcast.net [162.151.42.173]
  6    14 ms    13 ms    12 ms  hu-0-9-0-1-ar01.northdade.fl.pompano.comcast.net [69.139.182.37]
  7     *       14 ms    18 ms  ae13.edge2.Miami1.Level3.net [4.68.62.149]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12    50 ms    69 ms    51 ms  ae-101-101.ebr1.Washington12.Level3.net [4.69.204.229]
 13    52 ms    50 ms    50 ms  ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214]
 14     *        *        *     Request timed out.
 15     *       43 ms    43 ms  ae-1-11.ebr4.NewYork1.Level3.net [4.69.204.198]
 16    51 ms    49 ms    49 ms  ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
 17    49 ms    50 ms    50 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
 18    50 ms    49 ms    50 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
 19    72 ms    72 ms    72 ms  192.34.76.10
 20    72 ms    71 ms    72 ms  199.91.189.242
 21    72 ms    81 ms    72 ms  199.91.189.39

Trace complete.

Pinging 199.91.189.39 with 32 bytes of data:
Reply from 199.91.189.39: bytes=32 time=72ms TTL=239
Reply from 199.91.189.39: bytes=32 time=72ms TTL=239
Reply from 199.91.189.39: bytes=32 time=73ms TTL=239
Reply from 199.91.189.39: bytes=32 time=72ms TTL=239
Reply from 199.91.189.39: bytes=32 time=71ms TTL=239

Ping statistics for 199.91.189.39:
    Packets: Sent = 5, Received = 5, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 71ms, Maximum = 73ms, Average = 72ms

SE may manage to keep me as a customer after all. I hope others who have been experiencing this gawd awful lags over the past few months have also had it sorted out as well.

My hop before the Lv3 in Montreal used to time out *all the time* and now the problem seems to have gone away here as well.

[Kowru]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: N/A
State/Country: Colorado/United States
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Began December 2015 to present at around 18:00-19:00 till 23:00
Frequency (How often does the issue occur?): Every day
Content (Which content were you playing in-game when the issue occurred?): Everything. Dungeons, in towns, in moghouse, etc.
Which in-game World were you playing on when the issue occurred?: Primal datacenter, Hyperion server.

1 <1 ms 1 ms <1 ms 10.0.0.1
2 17 ms 10 ms 10 ms 96.120.13.137
3 11 ms 12 ms 8 ms xe-9-0-0-sur02.fortcollins.co.denver.comcast.net [162.151.38.137]
4 9 ms 16 ms 8 ms ae-10-sur03.fortcollins.co.denver.comcast.net [68.86.103.105]
5 13 ms 18 ms 16 ms ae-33-ar01.denver.co.denver.comcast.net [68.86.103.37]
6 16 ms 13 ms 16 ms 4.68.63.165
7 58 ms 57 ms 65 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 57 ms 59 ms 58 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 85 ms 70 ms 70 ms 192.34.76.10
10 71 ms 71 ms 69 ms 199.91.189.242

[Jaeger]

Something appears to have been fixed or route changed. My route is Colorado to Balmung.

I used to have packet loss at ORMUCO and a couple hops after that as well, every single night NA primetime. Have seen a couple other post this as well. Just wanted to say it has been clean for the past 5 nights for me. I've never had a single NA primetime night where there wasn't extremely bad packet loss.

[nsalex91]

Name of your Internet Service Provider (ISP): Charter
Ticket or reference number from your ISP: None, but I did report it to them.
State/Country: I'm in Wisconsin(USA) but the issue seems to be with one of their Michigan(USA) centers and level3s montreal2 center.
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Started about a week ago and continue till now(at least)
Frequency (How often does the issue occur?): Constant I'll just get random packet loss because of it.
Content (Which content were you playing in-game when the issue occurred?): Any but it's most annoying in stuff like trials where my cooldowns and rotations fall apart because of it.
Which in-game World were you playing on when the issue occurred? Hyperion but considering the issue seems to start between the data centers I don't think it would matter which one.
Traceroute records: From my PC

Tracing route to 199.91.189.57 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 6 ms 6 ms 6 ms 10.141.24.1
3 8 ms 6 ms 8 ms dtr03jnvlwi-tge-0-6-0-5.jnvl.wi.charter.com [96.34.20.214]
4 8 ms 19 ms 8 ms crr01ftbgwi-tge-0-3-0-7.ftbg.wi.charter.com [96.34.17.28]
5 9 ms 10 ms 8 ms csw02stptwi-gbe-1-3.stpt.wi.charter.com [96.34.24.2]
6 16 ms 14 ms 15 ms crr01stptwi-tge-0-5-0-3.stpt.wi.charter.com [96.34.24.224]
7 18 ms 18 ms 19 ms crr02sgnwmi-tge-0-0-0-4.sgnw.mi.charter.com [96.34.2.153]
8 * * * Request timed out.
9 41 ms 42 ms 41 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
10 41 ms 40 ms 42 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
11 41 ms 43 ms 42 ms 192.34.76.10
12 42 ms 42 ms 41 ms 199.91.189.242
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

From my router where you can see the issue is actually probably in the Chicago level3 datacenter.

traceroute to 199.91.189.57 (199.91.189.57), 30 hops max, 38 byte packets
1 10.141.24.1 (10.141.24.1) 9.036 ms 17.940 ms 7.498 ms
2 dtr03jnvlwi-tge-0-6-0-5.jnvl.wi.charter.com (96.34.20.214) 7.830 ms 7.115 ms 8.069 ms
3 crr01ftbgwi-tge-0-3-0-7.ftbg.wi.charter.com (96.34.17.28) 12.935 ms crr01ftbgwi-bue-5.ftbg.wi.charter.com (96.34.16.3) 10.642 ms dtr04jnvlwi-bue-1.jnvl.wi.charter.com (96.34.18.159) 9.327 ms
4 csw02stptwi-gbe-1-3.stpt.wi.charter.com (96.34.24.2) 10.055 ms crr01stptwi-tge-0-5-0-3.stpt.wi.charter.com (96.34.24.224) 20.025 ms crr01onlswi-tge-0-0-0-3.onls.wi.charter.com (96.34.17.2) 9.576 ms
5 crr01stptwi-tge-0-5-0-3.stpt.wi.charter.com (96.34.24.224) 14.879 ms crr02sgnwmi-tge-0-0-0-4.sgnw.mi.charter.com (96.34.2.153) 18.582 ms crr01stptwi-tge-0-5-0-3.stpt.wi.charter.com (96.34.24.224) 18.204 ms
6 crr02sgnwmi-tge-0-0-0-4.sgnw.mi.charter.com (96.34.2.153) 21.602 ms * 18.493 ms
7 lag-112.ear2.Chicago2.Level3.net (4.30.175.85) 1265.818 ms ae-10-10.car2.Montreal2.Level3.net (4.69.153.86) 162.243 ms *
8 ae-10-10.car2.Montreal2.Level3.net (4.69.153.86) 52.405 ms ORMUCO-COMM.car2.Montreal2.Level3.net (4.59.178.74) 40.478 ms ae-10-10.car2.Montreal2.Level3.net (4.69.153.86) 44.335 ms
9 ORMUCO-COMM.car2.Montreal2.Level3.net (4.59.178.74) 41. * *
14 * * *
15 * * *
1611 * * *
12 *

rest are just timed out I assume.

[GTRicky]

Name of your Internet Service Provider (ISP): Century Link
Ticket or reference number from your ISP: None.
State/Country: PHX, AZ
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): This last Sunday.
Frequency (How often does the issue occur?): Massive latency and rubberbanding nonstop. From start to end.
Content (Which content were you playing in-game when the issue occurred?): All. Chocobo races, quests, battles, everything.
Which in-game World were you playing on when the issue occurred? Behomoth
Traceroute records:

C:\Users\pppppp>tracert -d 184.107.107.176

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 1 ms 2 ms 4 ms 192.168.1.1
2 3 ms 18 ms 3 ms 192.168.0.1
3 24 ms 29 ms 29 ms 67.40.227.66
4 * 22 ms 29 ms 75.160.238.9
5 * 42 ms 39 ms 67.14.102.110
6 47 ms 69 ms 59 ms 154.54.11.185
7 43 ms 47 ms 50 ms 154.54.41.57
8 60 ms 68 ms 60 ms 154.54.5.65
9 88 ms 92 ms 90 ms 154.54.28.69
10 89 ms 97 ms 94 ms 154.54.7.157
11 95 ms 102 ms 92 ms 154.54.40.105
12 109 ms 109 ms 109 ms 154.54.47.18
13 106 ms 109 ms 109 ms 38.88.194.82
14 104 ms 99 ms 99 ms 67.205.127.117
15 105 ms 101 ms 100 ms 67.205.127.214
16 99 ms 97 ms 107 ms 174.142.115.218
17 104 ms 109 ms 108 ms 184.107.107.176

Trace complete.

C:\Users\pppppp>tracert -d 199.91.189.139

Tracing route to 199.91.189.139 over a maximum of 30 hops

1 1 ms 1 ms 3 ms 192.168.1.1
2 17 ms 9 ms 19 ms 192.168.0.1
3 58 ms 29 ms 29 ms 67.40.227.66
4 27 ms 25 ms 24 ms 75.160.238.9
5 67 ms 34 ms 49 ms 67.14.102.110
6 38 ms 39 ms 39 ms 63.146.27.34
7 108 ms 109 ms 109 ms 4.69.153.86
8 108 ms 109 ms 110 ms 4.59.178.74
9 108 ms 99 ms 99 ms 192.34.76.10
10 98 ms 99 ms 108 ms 199.91.189.242
11 98 ms 109 ms 109 ms 199.91.189.139

Trace complete.

The 100ms latency is something I've played with before and it was never this bad for rubberbanding. I have attempted isolating my own network and ISP. I have tried new network gear (modem, router, switches) and done FTP uploads to datacenters in Utah and Canada (west coast) with no more than 40-80ms of latency. My ISP and pathing outside of FFXIV is fine. But going to the FFXIV servers I get the 100ms hops. Did someone mess with the routing tables?

[ZephyrusVenti]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP.: None. They insist it is all on XIV's end.
State/Country: MA/USA
Date/Time: Starts 4:30pm -> Ends 2:00am
Frequency: Everyday, every few minutes within time period above.
Content: All content
Which in-game World were you playing on when the issue occurred? Coeurl- Aether Datacenter
Traceroute records:

Tracing route to 199.91.189.27 over a maximum of 30 hops

1 2 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 8 ms 17 ms 11 ms 96.120.65.253
3 9 ms 9 ms 13 ms 68.85.184.85
4 15 ms 14 ms 18 ms be-135-ar01.needham.ma.boston.comcast.net [68.85
.37.141]
5 21 ms 11 ms 12 ms 4.68.71.217
6 * 134 ms 134 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

7 132 ms 133 ms * ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
8 143 ms 136 ms 134 ms 192.34.76.10
9 134 ms 134 ms 139 ms 199.91.189.242
10 133 ms 136 ms * 199.91.189.27
11 131 ms 131 ms 140 ms 199.91.189.27

Trace complete.

Can we get any information from SE employee if they are actually looking into it, and if anything is going to be done?

[Indaliceo]

This is getting completely ridiculous.... Haven't been able to actually play the game I'm paying for about half the time since I resubbed last month.

Name of your Internet Service Provider: Comcast
State/Country: Georgia
Date/Time Started about 3 weeks ago, happens at all hours intermitently.
Frequency (How often does the issue occur?) Has happened at all hours serverside. Had it happen during prime time server time, had it happen at 6am server time, there's no rhyme or reason to it, just suddenly packet loss that makes it impossible to play.
Content (Which content were you playing in-game when the issue occurred?): Idling, crafting, checking retainers, fate grinding, dungeons, chatting. Pretty much entire game experience is being ruined... Probably not resubbing at this point.
Server: Jenova
Traceroutes: Ran 3 back to back to back. The stuff isn't consistent at all whenever they show normal, it'll go from perfectly normal ping times to suddenly timing out or 300+ pings.

Tracing route to 199.91.189.27 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  10.0.0.1
  2    10 ms     8 ms    16 ms  96.120.5.93
  3     8 ms    10 ms     9 ms  68.85.233.121
  4     9 ms    10 ms    12 ms  xe-0-0-0-0-sur01.s1marietta.ga.atlanta.comcast.net [68.85.108.209]
  5    10 ms    10 ms    10 ms  xe-7-1-19-0-ar01.b0atlanta.ga.atlanta.comcast.net [68.86.106.229]
  6     *       10 ms    13 ms  lag-5.ear2.b0atlanta2.Level3.net [4.68.71.45]
  7   174 ms    63 ms    49 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
  8   153 ms   390 ms   239 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
  9    36 ms    34 ms    35 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
 10    48 ms    40 ms    39 ms  192.34.76.10
 11    40 ms    41 ms    40 ms  199.91.189.242
 12    43 ms    40 ms    44 ms  199.91.189.27

Tracing route to 199.91.189.27 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  10.0.0.1
  2    10 ms    12 ms     8 ms  96.120.5.93
  3     9 ms     8 ms     8 ms  68.85.233.121
  4     9 ms     9 ms     8 ms  xe-0-0-0-0-sur01.s1marietta.ga.atlanta.comcast.net [68.85.108.209]
  5    11 ms    11 ms    10 ms  xe-7-1-19-0-ar01.b0atlanta.ga.atlanta.comcast.net [68.86.106.229]
  6     *       28 ms    10 ms  lag-5.ear2.b0atlanta2.Level3.net [4.68.71.45]
  7    33 ms    33 ms    34 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
  8    33 ms    34 ms    34 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
  9    36 ms    42 ms    34 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
 10    39 ms    39 ms    39 ms  192.34.76.10
 11    40 ms    40 ms    41 ms  199.91.189.242
 12    46 ms    40 ms    39 ms  199.91.189.27

Tracing route to 199.91.189.27 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  10.0.0.1
  2     9 ms    11 ms     8 ms  96.120.5.93
  3   102 ms     8 ms    25 ms  68.85.233.121
  4     9 ms     9 ms     9 ms  xe-0-0-0-0-sur01.s1marietta.ga.atlanta.comcast.net [68.85.108.209]
  5    10 ms    19 ms    11 ms  xe-7-1-19-0-ar01.b0atlanta.ga.atlanta.comcast.net [68.86.106.229]
  6     *       10 ms    11 ms  lag-5.ear2.b0atlanta2.Level3.net [4.68.71.45]
  7    33 ms    34 ms    33 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
  8    34 ms    34 ms    34 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
  9    52 ms    41 ms    36 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
 10    40 ms    47 ms    40 ms  192.34.76.10
 11    47 ms    40 ms    41 ms  199.91.189.242
 12    40 ms    40 ms    39 ms  199.91.189.27

Not a single other game has any issues with lag. League of Legends doesn't, CS:GO doesn't, Ragnarok Online doesn't. FFXIV is LITERALLY the only thing I have problems with on my connection.

Edit: Using a VPN like WTFast or Mudfish isn't a valid solution. I'm paying a subscription fee already for this game I shouldn't need to sub to a third party service in order to actually PLAY the dang thing.

[TeeHawk]

Name of your Internet Service Provider (ISP)
Charter Internet

Ticket or reference number from your ISP.
N/A

State/Country
Nevada/USA
Date/Time
Frequently since Heavensward release.
Frequency
Every 2-5 minutes
Content
Crafting/Gathering
Which in-game World were you playing on when the issue occurred?
Leviathan

Traceroute records:
Tracing route to 199.91.189.39 over a maximum of 30 hops

1 16 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 17 ms 11 ms 13 ms 96.34.123.1
4 12 ms 14 ms 12 ms 96.34.121.205
5 14 ms 15 ms 12 ms 96.34.121.52
6 17 ms 18 ms 28 ms 4.53.134.41
7 110 ms 97 ms 99 ms 4.69.153.86
8 110 ms 108 ms 98 ms 4.59.178.74
9 103 ms 98 ms 99 ms 192.34.76.10
10 101 ms * 94 ms 199.91.189.242
11 100 ms 101 ms 99 ms 199.91.189.39

Trace complete.

[Drk_v3nd3tta]

Getting Sick of not being able to play past 10-15 mins. I even bought a new internet provider with fast speed and still get disconnected. Square please fix this or im done for good! 3 of my friends are having the same problem and are getting sick of it