Reporting Latency Related Issue (NA Data Center)

[FreelanceWizard]

I have a certain advantage in that I have two ISPs: Comcast and AT&T Wireless (through my phone). I do not have any packet loss on AT&T Wireless. The game is 100% playable on my phone's internet sharing.

AT&T Wireless traceroute to Balmung:

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 3 ms * 634 ms Windows-Phone.mshome.net [192.168.137.1]
2 * * * Request timed out.
3 97 ms 48 ms 56 ms 172.26.96.161
4 64 ms 48 ms 61 ms 172.18.234.228
5 69 ms 49 ms 49 ms 12.249.2.17
6 61 ms 48 ms 51 ms 12.83.170.18
7 179 ms 59 ms 55 ms 12.122.141.233
8 * * * Request timed out.
9 126 ms 89 ms 74 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
10 95 ms 75 ms 80 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
11 128 ms 70 ms 79 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
12 93 ms 87 ms 90 ms 192.34.76.10
13 108 ms 88 ms 90 ms 199.91.189.242
14 93 ms 78 ms 78 ms 199.91.189.30

I can't do a pathping because either my phone or AT&T blocks the required ICMP packets for it. However, running a long ping test (5000 packets), while I get 18-24% packet loss on Comcast, I get 0% on AT&T Wireless.

[Galibier]

Regarding the OP, the issue is not the ISP...I posted this in another thread...

found tonight the same issues, ran a WinMTR trace (think a Ping that goes continuously until you stop it manually). The main issue was not ping, that never went over an average of 50-60. The problem was double digit % of packet loss on the last 3 IP addresses after The final Level 3 node in Montreal. So imo, the issue is their CSP and perhaps Level 3.

If I have zero packet loss until Montreal and what appears to be the Game's portal, the issue isn't my ISP. If necessary I can provide WinMTR logs to the proper person. Note I did indeed have latency spikes on Level 3 nodes omw to SE... spikes into the 200's but averages in the 50's and 60's. However I had packet loss when I hit SE's portal. Level 3 was the last 4 hops I had before reaching Hyperion. So again, contacting my ISP will not do much good.

[Galibier]

nvm 10/character

[Avotas]

Name of your Internet Service Provider (ISP)
Comcast

State/Country
Georgia/US
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
around 8-9PM Persisting to late

Frequency (How often does the issue occur?)
Daily, Started 3 weeks ago

Content (Which content were you playing in-game when the issue occurred?)
Any content

Which in-game World were you playing on when the issue occurred?
Famfrit


Enclosed is a trace route for a server located in Canada (199.91.189.39)

1 4 ms 4 ms 5 ms 10.0.0.1
2 15 ms 15 ms 14 ms 96.120.4.41
3 19 ms 15 ms 14 ms 68.85.91.121
4 14 ms 16 ms 16 ms xe-4-1-3-0-ar01.b0atlanta.ga.atlanta.comcast.net [68.85.172.65]
5 22 ms 15 ms 14 ms lag-5.ear2.b0atlanta2.Level3.net [4.68.71.45]
6 46 ms 218 ms 89 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
7 39 ms 37 ms 36 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
8 37 ms 41 ms 43 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 63 ms 59 ms 59 ms 192.34.76.10
10 60 ms * 68 ms 199.91.189.242
11 59 ms 61 ms 58 ms 199.91.189.39

Hop #6 seems to be having some issues with spikes of latency.

Reply from 4.69.141.1: bytes=32 time=35ms TTL=243
Reply from 4.69.141.1: bytes=32 time=38ms TTL=243
Reply from 4.69.141.1: bytes=32 time=39ms TTL=243
Reply from 4.69.141.1: bytes=32 time=42ms TTL=243
Reply from 4.69.141.1: bytes=32 time=39ms TTL=243
Reply from 4.69.141.1: bytes=32 time=36ms TTL=243
Reply from 4.69.141.1: bytes=32 time=44ms TTL=243
Reply from 4.69.141.1: bytes=32 time=40ms TTL=243
Reply from 4.69.141.1: bytes=32 time=43ms TTL=243
Reply from 4.69.141.1: bytes=32 time=41ms TTL=243
Reply from 4.69.141.1: bytes=32 time=41ms TTL=243
Reply from 4.69.141.1: bytes=32 time=218ms TTL=243
Reply from 4.69.141.1: bytes=32 time=206ms TTL=243
Reply from 4.69.141.1: bytes=32 time=256ms TTL=243
Reply from 4.69.141.1: bytes=32 time=116ms TTL=243
Reply from 4.69.141.1: bytes=32 time=60ms TTL=243
Reply from 4.69.141.1: bytes=32 time=59ms TTL=243
Reply from 4.69.141.1: bytes=32 time=121ms TTL=243
Reply from 4.69.141.1: bytes=32 time=216ms TTL=243
Reply from 4.69.141.1: bytes=32 time=113ms TTL=243

Hop #10 seems to be dropping packets fairly often.

[Zaylan]

Latency Issue
Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: Not going to bother
State/Country: Texas
Date/Time: This problem occurs nightly anywhere between 4pm to 8pm pst.
Frequency: Everyday. It has been happening for about a week.
Content: Whole world
World: Siren

[WinrySunstorm]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: None, insist the issue is not on their end
State/Country: Indiana
Date/Time: 6PM and 10PM central time
Frequency: This occurs daily, the last 3 days have been so bad the game is completely unplayable.
Content: Everywhere
World: Lamia

[AsuraFreya]

Name of your Internet Service Provider (ISP) Comcast
Ticket or reference number from your ISP: None. wouldn't give me one
State/Country: NJ, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) : February 1st 9-pm - 11:30 pm est (but lags been a issue in this game for a long time)
Frequency (How often does the issue occur?) constantly. game was unplayable
Content (Which content were you playing in-game when the issue occurred?) It was raid night. I was doing savage. Had to call raid night off. Too many were lagging
Which in-game World were you playing on when the issue occurred? Lamia
Please fix

[Gornith]

*Name of your Internet Service Provider (ISP) - Comcast/Xfinity
*Ticket or reference number from your ISP. - N/A - called them, they ran a test, all signs are showing it running in perfectly
*State/Country - Tennessee - US
*Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) Started towards the end of January. Had no issues prior. Seems to get really bad to the point of unplayable around 5pm CST. Have not tried logging in later to see when the issue eases up.
*Frequency (How often does the issue occur?) - Has been happening every night for the past week (January, 25th started the disconnects 90002) Late last year, early this year I noticed very little lag, if any, and never a 90002.
*Content (Which content were you playing in-game when the issue occurred?) - All content. Questing, killing, gathering, crafting, walking around, even standing still you can see the game freeze for a few seconds every now and then, then get the 90002
*Which in-game World were you playing on when the issue occurred? - Leviathan. I have tried other characters on other worlds, they all have the same issue (Sargatans, Diablo, Adamantoise)

[Downdrop]

As title says, my route to SE's server destination has changed. Or at least it seems to have changed. The New York hop never appeared before.

Tracing route to 199.91.189.39 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     1 ms    <1 ms    <1 ms  10.1.10.1
  3     9 ms     8 ms     7 ms  96.120.36.173
  4     7 ms     9 ms     7 ms  xe-11-2-2-sur01.gardens.fl.pompano.comcast.net [68.85.83.241]
  5    10 ms    17 ms     9 ms  xe-4-1-3-0-ar02.stuart.fl.pompano.comcast.net [162.151.42.173]
  6    14 ms    13 ms    12 ms  hu-0-9-0-1-ar01.northdade.fl.pompano.comcast.net [69.139.182.37]
  7     *       14 ms    18 ms  ae13.edge2.Miami1.Level3.net [4.68.62.149]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12    50 ms    69 ms    51 ms  ae-101-101.ebr1.Washington12.Level3.net [4.69.204.229]
 13    52 ms    50 ms    50 ms  ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214]
 14     *        *        *     Request timed out.
 15     *       43 ms    43 ms  ae-1-11.ebr4.NewYork1.Level3.net [4.69.204.198]
 16    51 ms    49 ms    49 ms  ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
 17    49 ms    50 ms    50 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
 18    50 ms    49 ms    50 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
 19    72 ms    72 ms    72 ms  192.34.76.10
 20    72 ms    71 ms    72 ms  199.91.189.242
 21    72 ms    81 ms    72 ms  199.91.189.39

Trace complete.

Pinging 199.91.189.39 with 32 bytes of data:
Reply from 199.91.189.39: bytes=32 time=72ms TTL=239
Reply from 199.91.189.39: bytes=32 time=72ms TTL=239
Reply from 199.91.189.39: bytes=32 time=73ms TTL=239
Reply from 199.91.189.39: bytes=32 time=72ms TTL=239
Reply from 199.91.189.39: bytes=32 time=71ms TTL=239

Ping statistics for 199.91.189.39:
    Packets: Sent = 5, Received = 5, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 71ms, Maximum = 73ms, Average = 72ms

SE may manage to keep me as a customer after all. I hope others who have been experiencing this gawd awful lags over the past few months have also had it sorted out as well.

[Ryndilee]

~Name of your Internet Service Provider (ISP): Time Warner/Road Runner
~Ticket or reference number from your ISP: TBD
~State/Country: Wisconsin, USA
~Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): While I've been having some lag issues for a few months now, the constant 90001s and -2s started around 4:30 pm Central on Feb. 2nd.
~Frequency (How often does the issue occur?): 10-30 minutes in between
~Content (Which content were you playing in-game when the issue occurred?): Idling, running around, questing, chatting. I haven't been kicked out of any dungeons yet, though I assume it's just because I've only been in two dungeons since this started.
~Which in-game World were you playing on when the issue occurred?: Balmung
~Traceroute records (optional):
http://imgur.com/pj2uurg

Thank you!