Name of your Internet Service Provider (ISP)
Comcast

Ticket or reference number from your ISP.
TBD

State/Country
Massachusetts/US
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
around 8-9PM Persisting to late

Frequency (How often does the issue occur?)
The latency happens everytime servers are full, but my latency seems many X worse than others have reported.. I see pings of 2k-3k receiving. My own local speed test shows pings of 32ms

Content (Which content were you playing in-game when the issue occurred?)
any content

Which in-game World were you playing on when the issue occurred?
Ultros