Reporting Latency Related Issue (NA Data Center)

[Mikikaoru]

Is it possible the issue could be with some Square servers as well? I noticed that two of your IP addresses always give me packet loss, and they did on the below report.

Name of your Internet Service Provider (ISP): Time Warner Cable
Ticket or reference number from your ISP: N/A
State/Country: OH, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Daily, generally at any time.
Frequency (How often does the issue occur?): Continuously
Content (Which content were you playing in-game when the issue occurred?): Dungeons, questing, raiding, PF, Fates
Which in-game World were you playing on when the issue occurred?: Balmung
Traceroute records (optional) (Learn how to generate traceroute record)

C:\Users\xxxxx>pathping 184.107.107.176

Tracing route to 184.107.107.176 over a maximum of 30 hops

0 Mikikaoru [192.168.0.3]
1 192.168.0.1
2 cpe-71-65-64-1.cinci.res.rr.com [71.65.64.1]
3 24.29.5.105
4 be32.blasohdp01r.midwest.rr.com [65.29.38.28]
5 be28.clmkohpe01r.midwest.rr.com [65.29.1.44]
6 bu-ether25.chctilwc00w-bcr00.tbone.rr.com [107.14.19.16]
7 bu-ether11.chcgildt87w-bcr00.tbone.rr.com [66.109.6.20]
8 0.ae0.pr1.chi10.tbone.rr.com [107.14.17.192]
9 ix-27-0.tcore2.CT8-Chicago.as6453.net [64.86.79.97]
10 if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96.45]
11 66.198.96.58
12 te7-3.dr9.mtl.iweb.com [67.205.127.214]
13 174.142.115.218
14 184.107.107.176

Computing statistics for 350 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Mikikaoru [192.168.0.3]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 13ms 0/ 100 = 0% 0/ 100 = 0% cpe-71-65-64-1.cinci.res.rr.com [7
1.65.64.1]
0/ 100 = 0% |
3 20ms 1/ 100 = 1% 1/ 100 = 1% 24.29.5.105
0/ 100 = 0% |
4 15ms 0/ 100 = 0% 0/ 100 = 0% be32.blasohdp01r.midwest.rr.com [6
5.29.38.28]
0/ 100 = 0% |
5 19ms 0/ 100 = 0% 0/ 100 = 0% be28.clmkohpe01r.midwest.rr.com [6
5.29.1.44]
0/ 100 = 0% |
6 29ms 1/ 100 = 1% 1/ 100 = 1% bu-ether25.chctilwc00w-bcr00.tbone
.rr.com [107.14.19.16]
0/ 100 = 0% |
7 31ms 0/ 100 = 0% 0/ 100 = 0% bu-ether11.chcgildt87w-bcr00.tbone
.rr.com [66.109.6.20]
0/ 100 = 0% |
8 29ms 0/ 100 = 0% 0/ 100 = 0% 0.ae0.pr1.chi10.tbone.rr.com [107.
14.17.192]
0/ 100 = 0% |
9 26ms 0/ 100 = 0% 0/ 100 = 0% ix-27-0.tcore2.CT8-Chicago.as6453.
net [64.86.79.97]
0/ 100 = 0% |
10 44ms 0/ 100 = 0% 0/ 100 = 0% if-3-2.tcore1.W6C-Montreal.as6453.
net [66.198.96.45]
0/ 100 = 0% |
11 --- 100/ 100 =100% 100/ 100 =100% 66.198.96.58
0/ 100 = 0% |
12 --- 100/ 100 =100% 100/ 100 =100% te7-3.dr9.mtl.iweb.com [67.205.127
.214]
0/ 100 = 0% |
13 47ms 0/ 100 = 0% 0/ 100 = 0% 174.142.115.218
0/ 100 = 0% |
14 46ms 0/ 100 = 0% 0/ 100 = 0% 184.107.107.176

Trace complete.

C:\Users\Michael>tracert 184.107.107.176

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 30 ms 21 ms 50 ms cpe-71-65-64-1.cinci.res.rr.com [71.65.64.1]
3 22 ms 54 ms 22 ms 24.29.5.105
4 13 ms 15 ms 11 ms be32.blasohdp01r.midwest.rr.com [65.29.38.28]
5 16 ms 16 ms 15 ms be28.clmkohpe01r.midwest.rr.com [65.29.1.44]
6 29 ms 27 ms 23 ms bu-ether25.chctilwc00w-bcr00.tbone.rr.com [107.1
4.19.16]
7 32 ms 31 ms 31 ms bu-ether11.chcgildt87w-bcr00.tbone.rr.com [66.10
9.6.20]
8 55 ms 35 ms 25 ms 0.ae0.pr1.chi10.tbone.rr.com [107.14.17.192]
9 26 ms 25 ms 50 ms ix-27-0.tcore2.CT8-Chicago.as6453.net [64.86.79.
97]
10 42 ms 41 ms 40 ms if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96
.45]
11 42 ms 42 ms 45 ms 66.198.96.58
12 42 ms 60 ms 44 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
13 43 ms 44 ms 60 ms 174.142.115.218
14 60 ms 44 ms 63 ms 184.107.107.176

Trace complete.

[FreelanceWizard]

I have a certain advantage in that I have two ISPs: Comcast and AT&T Wireless (through my phone). I do not have any packet loss on AT&T Wireless. The game is 100% playable on my phone's internet sharing.

AT&T Wireless traceroute to Balmung:

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 3 ms * 634 ms Windows-Phone.mshome.net [192.168.137.1]
2 * * * Request timed out.
3 97 ms 48 ms 56 ms 172.26.96.161
4 64 ms 48 ms 61 ms 172.18.234.228
5 69 ms 49 ms 49 ms 12.249.2.17
6 61 ms 48 ms 51 ms 12.83.170.18
7 179 ms 59 ms 55 ms 12.122.141.233
8 * * * Request timed out.
9 126 ms 89 ms 74 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
10 95 ms 75 ms 80 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
11 128 ms 70 ms 79 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
12 93 ms 87 ms 90 ms 192.34.76.10
13 108 ms 88 ms 90 ms 199.91.189.242
14 93 ms 78 ms 78 ms 199.91.189.30

I can't do a pathping because either my phone or AT&T blocks the required ICMP packets for it. However, running a long ping test (5000 packets), while I get 18-24% packet loss on Comcast, I get 0% on AT&T Wireless.