Reporting Latency Related Issue (NA Data Center)

[Starbirth]

Name of your Internet Service Provider (ISP) Comcast
Ticket or reference number from your ISP. They say nothing is wrong on their end.
State/Country CA/USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) 4-11 pm
Frequency (How often does the issue occur?) Every night
Content (Which content were you playing in-game when the issue occurred?) It's everywhere
Which in-game World were you playing on when the issue occurred? Cactuar

Traceroute records

1 <1 ms <1 ms <1 ms 192.168.1.1
2 26 ms 10 ms 17 ms 96.120.14.145
3 12 ms 23 ms 9 ms xe-4-3-2-sur03.sacramento.ca.ccal.comcast.net [69.139.197.253]
4 14 ms 10 ms 8 ms ae-2-ar01.sacramento.ca.ccal.comcast.net [162.151.18.133]
5 * * 15 ms lag-7.ear1.Sacramento.Level3.net [4.68.71.29]
6 253 ms 170 ms 101 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 87 ms 94 ms 86 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 88 ms 104 ms 97 ms 4.59.178.62
9 96 ms 104 ms 94 ms te5-5.cr1.mtl.iweb.com [184.107.1.65]
10 112 ms 89 ms 97 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
11 100 ms 90 ms 90 ms 174.142.115.218
12 90 ms 91 ms 91 ms 184.107.107.176

Trace complete.


This has to get fixed from SE's end because there is nothing more I can do.

[Filter41]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP.: ?
State/Country: IL USA
Date/Time: Every Night, Every Day
Frequency: Constant
Content: Everything.
Which in-game World were you playing on when the issue occurred? Balmungg
Traceroute records: Level3 packet loss in montreal every time.

[Phracia]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: >.>; lvl 1 support is a joke
State/Country: Pennsylvania
Date/Time: This problem occurs nightly anywhere between 7pm to 12am eastern.
Frequency: Nightly! Lag spikes occur roughly every 10-30 seconds, with the occasional smooth spots of a few minutes.
Content: This issue occurs in all content! Overworld, instanced dungeons, inn, you name it!
World: Leviathan
Traceroute records:

Okay! Here's where I get to have fun. So I traced the route off the server's IP that I ripped from the resource manager and pinged a silly number of packets off the server to get a feel for the frequency of packet loss. Seeing no more than 25 consecutive packets without loss at its best, I decided 50 packets was a fair enough number to ping off of each IP tracing my hops back till I found one without issue. The first ip in the series to lose packets was one that I keep seeing crop up time and again; 192.34.76.10 . Now I'm not sure whether this is a server that SE's NA datacenter has anything to do with, or if it might perhaps be a poor neglected local node of lvl3's. Without any real networking expertise and nothing besides the ip to identify the hop, I've got no clue what it is. It does seem a likely origin to at least a bunch of problems, however! Here are a bunch of links to cropped screenshots of command prompt trace routing and pinging fun! (Wish I could have spoil hid a bunch of the images, but I can't figure out how to make spoilers work >.>)

Route Trace!
11th Hop Ping
10th Hop Ping
9th Hop Ping
8th Hop Ping
6th and 7th Hop Ping
5th Hop Ping
4th Hop Ping

I have not included any closer than 4th hop as evidence because it would be kind of obnoxious to keep personal stuffs personal that close. Rest assured the trend remains the same of all clear till 192.34.76.10. lvl3's network shows some high latency pings, but I suspect this might be a case of decreased ping priority as a subsequent hop shows all clear.

Anyway! Hope this helps in getting things sorted, though I suspect there are many more with more experience and greater depth of understanding working on this problem than myself, so I'm unsure just how big a help this would be. Good luck and cheers!

[Seraphsatan]

Not sure if I should post this here but I have had horrendous lag issues, dropped packets and all around bad gameplay. Tried WTFast and it definitely worked, well tonite. Gonna try again tomorrow but it looks promising. I have COMCAST 105mb nearly top tier and this is the only game I have ever had serious issues and by a country mile. I will report back if this works tomorrow. Gonna wait till it gets bad and try to see if it really does make a difference.

Based on the chart/log after playing WTFast lost 0 packets the regular connection lost 309. That is the problem.

[szalkerous]

I find it strange that we haven't even has somewhat of an update on whats going on. Just looking at all the posts there seems to be evidence where the problem is. It has been a few days short of 2 months since this post was created.

Absolutely agreed. Having dead silence from SE on this topic, tied to a lack of stuff to do until 3.2 comes out, really has me considering suspending my subscription. I don't want to spend what little time I can every day watching everything stutter and lock up.

Not sure if I should post this here but I have had horrendous lag issues, dropped packets and all around bad gameplay. Tried WTFast and it definitely worked, well tonite. Gonna try again tomorrow but it looks promising. I have COMCAST 105mb nearly top tier and this is the only game I have ever had serious issues and by a country mile. I will report back if this works tomorrow. Gonna wait till it gets bad and try to see if it really does make a difference.

Based on the chart/log after playing WTFast lost 0 packets the regular connection lost 309. That is the problem.

WTFast routes user around the trouble point(s), so it was a great bandaid fix until they removed the free service and require users pay now, which combined with the usual FFXIV monthly charge is more than I want to spend on an MMO.

[Downdrop]

This thread, created on 12/04/15 is at the time I write this nearly 2 months old. This thread has nearly 24,000 views.

The other sticky topic, a welcome thread, created in 2013 has only 16,000 views.

Based on that observation alone one can deduce there are a lot of people suffering from this problem.

[Magiksan]

It's cause they really dont care to fix the issue. Its awesome! I mean you see like 5 people AFK everywhere I go and they dont get DC apparently but Active players do.

[Mikikaoru]

Is it possible the issue could be with some Square servers as well? I noticed that two of your IP addresses always give me packet loss, and they did on the below report.

Name of your Internet Service Provider (ISP): Time Warner Cable
Ticket or reference number from your ISP: N/A
State/Country: OH, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Daily, generally at any time.
Frequency (How often does the issue occur?): Continuously
Content (Which content were you playing in-game when the issue occurred?): Dungeons, questing, raiding, PF, Fates
Which in-game World were you playing on when the issue occurred?: Balmung
Traceroute records (optional) (Learn how to generate traceroute record)

C:\Users\xxxxx>pathping 184.107.107.176

Tracing route to 184.107.107.176 over a maximum of 30 hops

0 Mikikaoru [192.168.0.3]
1 192.168.0.1
2 cpe-71-65-64-1.cinci.res.rr.com [71.65.64.1]
3 24.29.5.105
4 be32.blasohdp01r.midwest.rr.com [65.29.38.28]
5 be28.clmkohpe01r.midwest.rr.com [65.29.1.44]
6 bu-ether25.chctilwc00w-bcr00.tbone.rr.com [107.14.19.16]
7 bu-ether11.chcgildt87w-bcr00.tbone.rr.com [66.109.6.20]
8 0.ae0.pr1.chi10.tbone.rr.com [107.14.17.192]
9 ix-27-0.tcore2.CT8-Chicago.as6453.net [64.86.79.97]
10 if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96.45]
11 66.198.96.58
12 te7-3.dr9.mtl.iweb.com [67.205.127.214]
13 174.142.115.218
14 184.107.107.176

Computing statistics for 350 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Mikikaoru [192.168.0.3]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 13ms 0/ 100 = 0% 0/ 100 = 0% cpe-71-65-64-1.cinci.res.rr.com [7
1.65.64.1]
0/ 100 = 0% |
3 20ms 1/ 100 = 1% 1/ 100 = 1% 24.29.5.105
0/ 100 = 0% |
4 15ms 0/ 100 = 0% 0/ 100 = 0% be32.blasohdp01r.midwest.rr.com [6
5.29.38.28]
0/ 100 = 0% |
5 19ms 0/ 100 = 0% 0/ 100 = 0% be28.clmkohpe01r.midwest.rr.com [6
5.29.1.44]
0/ 100 = 0% |
6 29ms 1/ 100 = 1% 1/ 100 = 1% bu-ether25.chctilwc00w-bcr00.tbone
.rr.com [107.14.19.16]
0/ 100 = 0% |
7 31ms 0/ 100 = 0% 0/ 100 = 0% bu-ether11.chcgildt87w-bcr00.tbone
.rr.com [66.109.6.20]
0/ 100 = 0% |
8 29ms 0/ 100 = 0% 0/ 100 = 0% 0.ae0.pr1.chi10.tbone.rr.com [107.
14.17.192]
0/ 100 = 0% |
9 26ms 0/ 100 = 0% 0/ 100 = 0% ix-27-0.tcore2.CT8-Chicago.as6453.
net [64.86.79.97]
0/ 100 = 0% |
10 44ms 0/ 100 = 0% 0/ 100 = 0% if-3-2.tcore1.W6C-Montreal.as6453.
net [66.198.96.45]
0/ 100 = 0% |
11 --- 100/ 100 =100% 100/ 100 =100% 66.198.96.58
0/ 100 = 0% |
12 --- 100/ 100 =100% 100/ 100 =100% te7-3.dr9.mtl.iweb.com [67.205.127
.214]
0/ 100 = 0% |
13 47ms 0/ 100 = 0% 0/ 100 = 0% 174.142.115.218
0/ 100 = 0% |
14 46ms 0/ 100 = 0% 0/ 100 = 0% 184.107.107.176

Trace complete.

C:\Users\Michael>tracert 184.107.107.176

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 30 ms 21 ms 50 ms cpe-71-65-64-1.cinci.res.rr.com [71.65.64.1]
3 22 ms 54 ms 22 ms 24.29.5.105
4 13 ms 15 ms 11 ms be32.blasohdp01r.midwest.rr.com [65.29.38.28]
5 16 ms 16 ms 15 ms be28.clmkohpe01r.midwest.rr.com [65.29.1.44]
6 29 ms 27 ms 23 ms bu-ether25.chctilwc00w-bcr00.tbone.rr.com [107.1
4.19.16]
7 32 ms 31 ms 31 ms bu-ether11.chcgildt87w-bcr00.tbone.rr.com [66.10
9.6.20]
8 55 ms 35 ms 25 ms 0.ae0.pr1.chi10.tbone.rr.com [107.14.17.192]
9 26 ms 25 ms 50 ms ix-27-0.tcore2.CT8-Chicago.as6453.net [64.86.79.
97]
10 42 ms 41 ms 40 ms if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96
.45]
11 42 ms 42 ms 45 ms 66.198.96.58
12 42 ms 60 ms 44 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
13 43 ms 44 ms 60 ms 174.142.115.218
14 60 ms 44 ms 63 ms 184.107.107.176

Trace complete.

[youtnodknoem]

Name of your Internet Service Provider (ISP)
Comcast

Ticket or reference number from your ISP.
TBD

State/Country
Massachusetts/US
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
around 8-9PM Persisting to late

Frequency (How often does the issue occur?)
The latency happens everytime servers are full, but my latency seems many X worse than others have reported.. I see pings of 2k-3k receiving. My own local speed test shows pings of 32ms

Content (Which content were you playing in-game when the issue occurred?)
any content

Which in-game World were you playing on when the issue occurred?
Ultros

[Kaleb916]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: Not going to bother
State/Country: California
Date/Time: This problem occurs nightly anywhere between 4pm to 8pm pst.
Frequency: Everyday. It has been happening for about a week.
Content: Whole world
World: Excalibur

So after reviewing the forums, this seems to mainly be a Comcast problem and it starts at 4 pm pst (7 pm est). And there does not seem to be any point in contacting Comcast about this issue as most people have received a "not a problem on our end" reply. I really hope that this gets resolved soon, it really is frustrating when there is a problem that you have no control over.