Reporting Latency Related Issue (NA Data Center)

[szalkerous]

• Name of your Internet Service Provider (ISP): Comcast
• Ticket or reference number from your ISP: Not needed. Not on their end.
• State/Country: New Hampshire, USA
• Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Past few weeks, last 24 hours much worse.
• Frequency (How often does the issue occur?): All day, worse during peak traffic hours.
• Content (Which content were you playing in-game when the issue occurred?): Constantly lagging, jerky motion, delayed responses up to 10 seconds in duration. Worse in heavily populated areas / trials & dungeons. Nearly impossible to play.
• Which in-game World were you playing on when the issue occurred?: Excalibur

Traceroute log:

Tracing route to 199.91.189.45 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  10.2.0.1
  2     *        *        *     Request timed out.
  3    18 ms     9 ms    13 ms  te-8-1-sr01.mtvernon.nh.boston.comcast.net [68.8
5.185.125]
  4    42 ms    44 ms    31 ms  te-7-1-ur01.londonderry.nh.boston.comcast.net [6
8.87.145.133]
  5    11 ms    16 ms    15 ms  be-31-ar01.needham.ma.boston.comcast.net [68.85.
106.93]
  6     9 ms    11 ms    11 ms  4.68.71.217
  7    46 ms    42 ms    38 ms  ae-11-11.car2.montreal2.level3.net [4.69.141.1]

  8    38 ms    39 ms    37 ms  ae-11-11.car2.montreal2.level3.net [4.69.141.1]

  9    41 ms    93 ms    40 ms  ormuco-comm.car2.montreal2.level3.net [4.59.178.
74]
 10    54 ms     *        *     192.34.76.10
 11     *       56 ms     *     199.91.189.242
 12    56 ms    60 ms     *     199.91.189.45
 13    53 ms     *       53 ms  199.91.189.45

Ping log:

Pinging 199.91.189.45 with 32 bytes of data:

(ping details omitted)

Ping statistics for 199.91.189.45:
    Packets: Sent = 100, Received = 76, Lost = 24 (24% loss),
Approximate round trip times in milli-seconds:
    Minimum = 51ms, Maximum = 256ms, Average = 67ms