Reporting Latency Related Issue (NA Data Center)

[Downdrop]

This issue has plagued my FC since release. We used to joke about people getting off wifi and that we would mail them a 100 ft. ethernet cord to plug straight in. First it was a couple from NE Canada, then it was a couple from NW Canada, and now its me and my other friend in south Florida. Same time at around 7-10 pm EST. We got to the point where we don't even raid together anymore because its impossible to play during these times and are the only times we can all get together. We all met in 1.0 and continued playing together until all this started and destroyed our ability to play together.

This issue started for me when I was in diadem. We all soon realized through shouts that most that were affected were on PC and using Comcast. PS4 seemed to be unaffected.( due to PSN? do they run different routes to SE servers?)

I find it strange that we haven't even has somewhat of an update on whats going on. Just looking at all the posts there seems to be evidence where the problem is. It has been a few days short of 2 months since this post was created.

My husband played this game over a year ago and said he had the exact same problems as what is going on now. This problem as you said has been going on for much longer then Square Enix wants to admit. When I asked him about it he said he was told that the game uses certain ports that make it appear to be peer 2 peer filesharing and that many ISPs throttle known filesharing ports. I would think that PSN uses different ports then the PC but I'm talking about stuff I don't know much about. I will say that my pings are low despite having a large packet loss which to me feels more like being throttled then internet congestion which would also cause a high ping.

Isn't this a net neutrality issue if it is in fact throttling?

[Blacktestament7]

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: cr554913330
State/Country: Baltimore, Maryland, USA
Date/Time: 2000 (8:00PM), 2/1/2016
Frequency: Alot alothough this is the first time I've gotten a 90k disconnect
Content: lag spikes in Duty Roulette: Trials - Battle at Big Keep then expanded to full 90k and packet loss while Mining in the Churning Mists afterward
Which in-game World were you playing on when the issue occurred? Siren

Traceroute records
C:\WINDOWS\system32>tracert 184.107.107.176

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 <1 ms 1 ms <1 ms router.asus.com [192.168.1.1]
2 12 ms 18 ms 9 ms 96.120.104.109
3 9 ms 11 ms 8 ms xe-9-2-0-32767-sur01.kirkave.md.bad.comcast.net [69.139.215.61]
4 11 ms 8 ms 9 ms ae-32-0-ar01.whitemarsh.md.bad.comcast.net [68.85.114.249]
5 * * 11 ms lag-5.bear1.Baltimore1.Level3.net [4.68.71.113]
6 14 ms 20 ms 11 ms ae-1-11.bear2.Baltimore1.Level3.net [4.69.204.174]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 24 ms 26 ms 27 ms ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
12 26 ms 29 ms 38 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
13 32 ms 27 ms 25 ms 4.59.178.62
14 53 ms 52 ms 52 ms te5-5.cr1.mtl.iweb.com [184.107.1.65]
15 26 ms 28 ms 25 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
16 26 ms 26 ms 49 ms 174.142.115.218
17 30 ms 28 ms 27 ms 184.107.107.176

Trace complete.

I do know when I tracerouted with the game up, during that request timed out period I got a 90k disconnect.