Reporting Latency Related Issue (NA Data Center)

[Downdrop]

A new day, and with it, brings new daily 7pm lags. Not sure how many pings, traceroutes, and complaints I can make. This problem is certainly not my fault and it's not going away.

Traceroute performed on 02/01/16 at 7:00pm

Tracing route to 199.91.189.39 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  192.168.1.1
  2    <1 ms    <1 ms     1 ms  10.1.10.1
  3    16 ms     7 ms     8 ms  96.120.36.173
  4     9 ms     7 ms     8 ms  xe-11-2-2-sur01.gardens.fl.pompano.comcast.net [68.85.83.241]
  5    10 ms     9 ms    10 ms  xe-4-1-3-0-ar02.stuart.fl.pompano.comcast.net [162.151.42.173]
  6    15 ms    13 ms    13 ms  hu-0-9-0-1-ar01.northdade.fl.pompano.comcast.net [69.139.182.37]
  7     *       13 ms    23 ms  ae13.edge2.Miami1.Level3.net [4.68.62.149]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12    50 ms    49 ms    50 ms  ae-101-101.ebr1.Washington12.Level3.net [4.69.204.229]
 13    55 ms    49 ms    49 ms  ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214]
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16    49 ms    51 ms    49 ms  ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
 17    49 ms    50 ms    49 ms  ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

 18    50 ms    50 ms    49 ms  ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
 19    72 ms    72 ms    71 ms  192.34.76.10
 20    72 ms    72 ms    72 ms  199.91.189.242
 21    73 ms    72 ms    72 ms  199.91.189.39

Trace complete.

Ping performed on 02/01/16 at approx 7:06pm

Pinging 199.91.189.39 with 32 bytes of data:
Reply from 199.91.189.39: bytes=32 time=71ms TTL=239
Reply from 199.91.189.39: bytes=32 time=83ms TTL=239
Reply from 199.91.189.39: bytes=32 time=73ms TTL=239
Reply from 199.91.189.39: bytes=32 time=72ms TTL=239
Request timed out.

Ping statistics for 199.91.189.39:
    Packets: Sent = 5, Received = 4, Lost = 1 (20% loss),
Approximate round trip times in milli-seconds:
    Minimum = 71ms, Maximum = 83ms, Average = 74ms

The next thing I'm going to start wondering is who I need to contact for refunds.

EDIT: Time is in eastern standard.